Jump to content

All Activity

This stream auto-updates     

  1. Today
  2. Yesterday
  3. So to do that, you are saying run the following command from the on premise Automate server and substitute the values for all of the variables correct? irm 'https://bit.ly/controlposh' | iex; Invoke-CWCCommand -Server @ControlServer@ -GUID @ControlSessionGuid@ -User @ControlUsername@ -Password @ControlPasswordDecrypted@ -TimeOut 120000 -Command 'powershell "(new-object Net.WebClient).DownloadString(''http://bit.ly/LTPoSh'') | iex; Restart-LTService;"'
  4. RobertRanger

    Automate - Patch Upgrade Guide

    Greetings All, I updated to Update 2019.3 last Friday, and wanted to share the good news. I haven't run into any issues since, either. Before hand I had updated the Control plugin, and the Control server to the newest version. Thanks for the tip I can confirm that LDAP is working for technician logins through the web interface, as well as the control panel.
  5. Jaffer Mohammed

    Automating Domain Join

    I get the same error @darrenwhite99
  6. Michael Martin

    Which AV - eset / webroot or other

    Cheers KKerezman, Funny I remember doing the same thing with Sophos you had to do a registry fiddle with the Sophos Server to make it an MSP server but support had no clue about it. It baffles me why these big vendors did not jump on the MSP model it should be so easy to jump back and forth and manage thousands of end points - general thoughts we got from Sophos HQ was they didnt see the MSP world as a big market I guess bread and butter for a long time was the renewals for large corporate. We went with Eset in the end I have used Webroot and while it was a good addition to another AV I just don't believe it is as complete a product as a full AV product, there was always a thought in my head that it was a large marketing machine with an empty shell that sells for little money which we MSP's love. Cheers
  7. It looks like you don't have PowerShell permissions. Can you run the command individually on the computer? This will work on a hosted ConnectWise Automate instance. If you are on-premise, you can use your Automate server to run the PowerShell commands.
  8. JosephM

    Run PowerShell command as admin

    We use this powershell script https://gallery.technet.microsoft.com/Removing-Built-in-apps-65dc387b Use File Write Text to create the files and then execute the .ps1 file as a "Shell Command" "powershell.exe -ExecutionPolicy ByPass -File C:\jmco\RemoveApps\RemoveApps.ps1"
  9. KKerezman

    Patch Manager Centralization

    Not an expert, but coming off of one RMM and into another RMM, my general impression is that basically you're either relying on a Microsoft system (WUA) to get your patch info & installation done, or you're relying on a Microsoft system (WSUS) to get your patch info and... you get the idea. Kaseya tried to do the "we're going to maintain our own DB and shut out WUA" trick, which was unwieldy as heck AND basically became untenable once MS switched a lot of patches to "Internet install only." Eventually they punted to more-or-less what Automate's doing (albeit not nearly as well), which is just querying and triggering actions via WUA. It's Microsoft's world, we just try to get by in it.
  10. KKerezman

    Which AV - eset / webroot or other

    We've been a Sophos AV shop for years and years now. I love the product, kind of hate the company. When we get protection working on a machine it tends to stay clean. It's keeping things updated and under control that's been a problem. We started with the Enterprise Console in an MSP mode (which almost nobody at Sophos Support understood, so yes I had to educate them on their own product every time we opened a ticket), and now we're migrating clients to Central w/ the HitmanPro/InterceptX feature. The thing about Central is, if you use the multi-tenant model client-by-client, there is no way to push one policy to all clients AND if you goof and use the wrong installer token at the wrong client, you get to fully uninstall and reinstall to get it into the proper tenant. On the upside, the Sophos Central "solution" in Automate does a rather good job of handling Central deployment so as long as you onboard the machine into the right Client\Location you should be fine. And that's my two farthings' worth.
  11. TechnicalHero

    Run PowerShell command as admin

    I have also tried the bypass option. As admin and local. Sod all. I would have thought that any decent RMM solution would be able to handle this pretty easily. I have got support trying (not sure they know what they are doing) to setup access to the LTShare for me, the idea being that I create my one line powershell script, then transfer it to the agent and call it from there. Which does seem long winded when the functionality should work as it is in LabTech.
  12. Is it the script linked to earlier that everyone is using here? Feel like we must be re-inventing wheel coming up with something new and came across this.
  13. TechnicalHero

    Run PowerShell command as admin

    Hi imurphy, thanks for having a look for me. I have swapped to "powershell command" and it takes longer to run, but the result is the same. Any other suggestions? Kind regards,
  14. @bigdessert: Awesome!!! Works like a charm!!! Thank You very much!
  15. imurphy

    Run PowerShell command as admin

    Run as admin is not the same as run elevated in the current session, which is what 'run as administrator' actually means in the windows shell. With Automate just plain powershell command should work. It runs as system and, with some exceptions, should behave as expected. If you need to perform any actions on the users profile - like changing the initial screen layout, then you will need to pull in the console number and send commands to the logged in users console. Win10 doesn't give any way to do this without executing commands on the logged in session, though have read that this will be changing in an upcoming version.
  16. TechnicalHero

    Run PowerShell command as admin

    Hi, I'd really like to run a simple powershell command as admin to uninstall a load of bloatware that comes with Windows 10. From an elevated PS screen, when I run Get-AppxPackage *Microsoft.Office.Desktop* | Remove-AppxPackage it is uninstalled. However, when I run the below, Automate says the script ran and completed but the app stays on the computer. I am able to run other scripts (for example, installing Chrome). Does anyone have any suggestions?
  17. Last week
  18. Is anyone else experiencing this issue (observable in LTErrors.txt agent log file)? In a client environment with a solid and stable network I have personally observed the impact of this (RMM server thought agent was offline even though I was remoted into another agent on the same network). In communication with ConnectWise, they did confirm that this could result in potentially missed alerts and data (the original focus of our issue). We have also checked three different RMM systems (one of which is our own on-prem, another which is cloud-hosted by ConnectWise, and the third in Azure) and found the same issue to exist in those environments, including on the Automate application server. Two systems we checked had no AV whatsoever, and we did not find anything misconfigured with DNS or network ports. Additional details: Azure RMM has less than 10 agents Cloud-hosted RMM has around 25 agents Our on-prem RMM has 10k+
  19. I am getting the following in the script log. Any ideas of what I need to change to correct this? Invoke-CWCCommand : Needs permission At line:1 char:41 + irm 'https://bit.ly/controlposh' | iex; Invoke-CWCCommand -Server http://labtech ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorExcep tion + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorExceptio n,Invoke-CWCCommand WARNING: Switch to -Credentials [PSCredential] authentication method.
  20. scythe000

    Synology Agent?

    Hi all! Does anyone know if we can install the Linux agent on a Synology NAS?
  21. KKerezman

    Automate Client Constant Crash

    Just ran into this with one of our client agent installs. First machine out of over 1600 to exhibit this behavior. Uninstalling the agent, downloading the cert and using the command line above to import it, then reinstalling the agent package worked perfectly. Thanks to everyone in this thread for your work!
  22. Hi Guys, Looking for some help in regards to cluster-aware updating. We have a cluster which failed to patch for 2 months, this was only noticed because the device did not restart and the monitor - Device not restarted in LT Automate triggered. I had to do some leg work to find out why it failed and i believe i have resolved it, however i am trying to see how i can setup a monitor to alert me weekly if the Cluster-aware updating fails. My first thoughts where to create monitors on the device using System Logs Event ID's specifically for the following; EVENT ID: 2004/ Level: Error/ Details: Download failed with HRESULT 0x800704C7 EVENT ID: 2002/ Level: Error/ Details: Scan failed with HRESULT 0x8024402F EVENT ID: 2007/ Level: Warning/ Details: Cancelling Windows Update Agent operation And for success confirmation EVENT ID: 2001/ Level: Information/ Details: Scan for updates succeeded EVENT ID: 2003/ Level: Information/ Details: Download for updates succeeded. EVENT ID: 2005/ Level: Information/ Details: Install for updates succeeded. Installed 1 updates I believe this is the way to go, however looking for any other solutions out there. Suggestions appreciated. Thanks in advance
  23. Hi Guys, Looking for some help in regards to cluster-aware updating. We have a cluster which failed to patch for 2 months, this was only noticed because the device did not restart and the monitor - Device not restarted in LT Automate triggered. I had to do some leg work to find out why it failed and i believe i have resolved it, however i am trying to see how i can setup a monitor to alert me weekly if the Cluster-aware updating fails. My first thoughts where to create monitors on the device using System Logs Event ID's specifically for the following; EVENT ID: 2004/ Level: Error/ Details: Download failed with HRESULT 0x800704C7 EVENT ID: 2002/ Level: Error/ Details: Scan failed with HRESULT 0x8024402F EVENT ID: 2007/ Level: Warning/ Details: Cancelling Windows Update Agent operation And for success confirmation EVENT ID: 2001/ Level: Information/ Details: Scan for updates succeeded EVENT ID: 2003/ Level: Information/ Details: Download for updates succeeded. EVENT ID: 2005/ Level: Information/ Details: Install for updates succeeded. Installed 1 updates I believe this is the way to go, however looking for any other solutions out there. Suggestions appreciated. Thanks in advance
  24. Joe Lusk

    Problem with SQL get DataSet

    I had done all of that and followed that document, but I just found my error. I didn't realize that the returned variables all had the prefix of sql. So I was expecting @preferredDC@,@preferredDCAID@,@Domain@, etc when it actually returns @sqlpreferredDC@,@sqlpreferredDCAID@,@sqlDomain@, etc. Well thanks for re-assuring what i did was correct. 🙂
  25. Axle

    Script help - SQL get value

    Hi, Got around to working out a better way to do this. Updated script: SELECT IFNULL( (SELECT LEFT(`subject`,250) AS `Ticket Subject` FROM tickets WHERE computerid = '%computerid%' AND starteddate > ADDDATE(NOW(), -3) AND NOT `subject` LIKE 'LTVM uest%' AND NOT `subject` LIKE '%success%' GROUP BY `Ticket Subject` HAVING COUNT(*) > '350' LIMIT 1), '0') AS `Ticket Subject`; Follow that with an IF @sqlresult@ = 0 THEN jump to :exitscript So far 100% success rate. Cheers, Axle
  26. rayithy

    Operators Dashboard

    Thanks Tim, I will give it a go.
  27. tscheuing

    Operators Dashboard

    Ram, Non-super admins should be able to see any tiles that they are permitted to see from the queries. For example, if they are permitted to see all data in the computers table, and your query only references the computers table, they should see that tile. But if they are not permitted to see the Webroot tables and you reference any of those tables with your queries, the query won't work and the tile won't showup. Thanks, Tim
  28. rayithy

    Operators Dashboard

    Hi Tim, Thanks for the tool, I have been using this for long and want to share this with team, Is it possible for users other than Super Admin to have access, although they can see the dashboard they can only see 2 of 10 tiles, is there a way we can control/fix it? Please let us know. Regards Ram
  1. Load more activity
×