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  1. I've attached a PDF I created for my guys when they would say there was a "false positive" for a server offline. I always hated that phrase, O.K., the server is running, but obviously there is some sort of issue that they need to look into, so there's nothing false about it. FalsePositives.pdf
  2. OmahaMCSE

    Clone Syslog and SNMP Trap Filters from another Probe

    Darren, Thanks, I finally got around to trying this out and so far it looks like it's working. Better than my option of exporting the snmptraps table, changing the probe ID and adding back in. If anyone runs across this post looking for the same thing, I opened a feature request at https://product.connectwise.com/communities/5/topics/11400-add-exportimport-for-snmp-trap-receivers -Joel
  3. OmahaMCSE

    EV - Failed Logins* - making it usable?

    Any tips on the syntax of GROUP BY or COUNT() in the additional conditions box is appreciated. I was hoping the "EV-recurring critical >75 occurrences" would help but it's set up completely different.
  4. It seems like every month after approving patches (we approve them for our selves first for a week and then clients) we have a few machines that hang during the shutdown process. Sometimes the servers are up far enough still that the LT service is still up and checking in (these suck the most because we don't know about them) and sometimes we get server down alerts. It happens to both VMs and physical servers but the majority of our clients run VMs. It's hard to troubleshoot 1) because we need to get the servers up and 2) they're usually not in a position where you can log in and troubleshoot like "please wait, shutting down" Uptime is generally a month, since the last updates. I've thought about issuing restart commands either the day before patches, but it's not very consistent with who hangs or who doesn't. Does anyone else have these issues? Thanks, -Joel
  5. OmahaMCSE

    Servers going unresponsive

    We are seeing the same thing and haven't been able to track down. It seems like if it's a physical server sometimes you can log on directly at the console. I'm also interested in what Joe.McCall uses for backups, we use Datto
  6. OmahaMCSE

    HIPPA & PCI auditing

    Yes, please re-share the script again please. Thanks!
  7. I used the "Maintenance Mode Start" script function. What is the directly inserting method, a SQL execute command?
  8. Perfect. Thanks guys. I didn't even think about my onsite techs using it. They'd probably be worse about it than the one admin I want to have use it. :-) -Joel
  9. OmahaMCSE

    Agent going offline/online

    What firewall is at the client's location? Could it be throwing your server's IP into a block list for 5 minutes because it thinks it's unusual traffic? Try adding an exception for your LT server.
  10. Does anyone know of a way I can allow a client to put their own server in maintenance mode? They send out email blasts several times a week and usually send in the ticket to "not reboot or do anything to our server tonight" at about 5:15 when the office is clearing out. Is there a way to allow them to put their own server in maintenance mode? I'm thinking an entry on the system tray icon or batch file/script and not providing them with a login to the control center. There used to be a way to disable some functions by adding a blank file to the LTSVC folder (ie:NOPERF), and there's a KB article about how that's now done with templates and files, but I don't see something to emulate maintenance mode. https://docs.labtechsoftware.com/LabTech2013/Default.htm#UsingLabTech/AgentFeatures/ChangingAgentDefaultBehavior.htm TIA, -Joel
  11. OmahaMCSE

    Where is %computerpassword% set?

    Hmm, I see what you mean. The "as admin" must just mean use the %computerusername% setting which is the admin account set on the location. Interesting. Thanks.
  12. OmahaMCSE

    Where is %computerpassword% set?

    I don't mean to argue, since I had to ask the question in the first place, but that is the account used when a script step is "shell a admin". I have that set but if a user is not logged in the script checks if %globalpassword% is set. I'm thinking it is looing for a global variable from the script, but who has the same user account and password across all clients? We have a recovery admin user but it's typically different passwords for each client.
  13. I'm looking over a script that checks to see if a user is logged in, if so jump, if not check if variable %ComputerPassword% is set. If not, exit, if it is then jump again to a line that runs "shell as %ComputerUserName%", and I don't know where that's set either. The script I'm looking at is the Crypto Locker Prevention Test. It looks like if a user is not logged in it will use a computer account but without knowing, I can't set it. Thanks. -Joel
  14. OmahaMCSE

    Redirecting Chrome

    I knew I should have looked here first. I couldn't figure out why Chrome wasn't working when I was copying the default HTTP redirector exactly, it needed the proxy setting in the arguments. I uninstalled the full Chrome product, downloaded and "installed" the Chrome portable app to a folder on my C: and pointed the redirector to that. Once I got that working I tried copied the portable app to a network drive and that failed miserably. After reinstalling Chrome, it's in AppData, not program files so I won't be changing it back, I'll keep the portable app. No question, just an observation. Thanks Greg & all. -Joel
  15. OmahaMCSE

    CryptoLocker Prevention

    Thanks. I haven't had time to take a look yet, but it sounds promising.