Is there anyone with knowledge as to whether Labtech Software is looking into AI for future versions?
I see AI beeing implemented, researched and developed upon everywhere, and we will see some fantastic usage scenarios in the years to come.
As most MSP work is analazing logs, symptoms and using knowledge to fix thing, automation is a fantastic way to save time, and scale your MSP business. AI could take this to the next level and beyond. Imagine an AI engine, looking at all logs on all systems, and the entire Labtech database, looking for patterns, writing scripts, doing fixes, setting up filters etc., all by it self. To begin with it could just be as a suggested solution attached to the tickets, and perhaps a button to click and fix, but the endgame would be a auto learning, self evolving AI engine, that searches, analyzes and fixes issues 24/7...
If we were to trust this AI even more, we could set it up to learn across alle Labtech Partners, and the knowledge, minus any king of data, sould be shared acrross Labtech installations of the entire partner base, giving Labtech Software and its partners the edge over any comptetitor using any other system.