Jump to content


  • Content Count

  • Joined

  • Last visited

  • Days Won


Seth last won the day on August 19

Seth had the most liked content!

Community Reputation

2 Neutral

My Information

  • Agent Count
    Less than 100

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Long week? 😄 On the plus side, at least you agree with you. Lord knows if I did that, I'd have probably started an argument with myself and then not even noticed for about 5-6 posts 🤦‍♂️ Are you using a Custom Menu for your tray? Or...if a Custom Menu provided the solution, would you then be interested in using a Custom Menu? I can't find any built-in method of achieving that...but I didn't want to embark down the "Custom" path of testing if that's a deal-breaker.
  2. Agreed! I haven't updated the Virus Scanners in the Solution Center, either - for fear of resetting the DB. 😬 Good luck - hopefully you get it working straight away, but if not, I'll be happy to help as best I can.
  3. So - I had this problem a while back, and after working with a few different people in the MSP Geek Slack Channel, it was determined that Automate scans for AV Software by the Scanner ID. So, if you're adding SentinelOne entries, they need to have an ID in the Automate DB that is a lower number than other AV Software (Windows Defender, especially - since that's on everything). In the attached cwa_s1_vscan.png screenshot, you can see that I've moved the first 25-ish entries, and replaced them with S1 entries (we have S1 that we manage on clients, and S1 that is managed by other companies on other clients, so versioning is hard to control). Also in the screenshot, are the settings I use for detection on each version of S1 - so you can see how they differ between the versions. For moving the Virus Scan entries, it's up to you how you wanna do that - but here's what I did, in case it helps: Made each new S1 entry that I needed (this gives it a GUID in Automate) For Each new S1 entry that I made, I had to find an entry at the front/top of the table that I didn't need/care about, and then: INSERT INTO all the info about that entry with ID at the back/bottom of the table. UPDATE all the S1 info (with the GUID) WHERE ID is the ID of the entry I just moved. So, now - Automate will check down the list, and stop after it finds S1. Rather than stopping at Windows Defender, or wherever (since S1 can coexist with other AV solutions). Then hammered TF out of the Update Plugin, Update Inventory/Config, Reload DB Cache, etc. Eventually, everything started reporting correctly. But, I won't lie - keeping up with the versioning can get tiresome. Would be nice if there was another approach.
  4. Version Check field and Version Mask, if I had to guess. I can get a better look at it when I’m back at my desk. We have one entry per SentinelOne Version, so if you’re looking for a blanket-approach, I’m not sure if that’s do-able. (Though, if it is - sign me up!)
  5. Where does one acquire a Lenovo API Key? Also - HP is telling me that their API is still down, so I don't have a key for that, either. All HP checks are coming back with blank dates - so, either all HP's are without warranty, or the key is still necessary (despite the API being down), or (and, I can assure you, this is much more likely) I'm an idiot. These are all really awesome functions - I'm glad you guys exist. The powers that be want Warranty Reporting, but they don't want to pay for it, and I'm sooo very tired of activating Warranty Master, and then having to cancel it right away. Anywho - I'm trying to get something working that will work without being so "LabTech-Specific". And I'm just finishing up with the Dell portion (got the keys last week, so I've been able to test). I just need the Lenovo and HP keys, I reckon. (And, this is probably a longshot...but does anyone know if any of the other guys are going this route - i.e. Microsoft, Apple, Sony, Acer, etc.) The goal is to clean up our ConnectWise Configuration Objects. I don't know what it is about techs, man - but we have just...an absurd amount of duplicates, incorrect entries, randomly-named entries, entries that are under the wrong companies, you name it. I keep telling people: "You don't have to add a Configuration Object for a Server or a Workstation - LabTech will do that for you." Yet...like clockwork... Oh, well - hopefully this will work. You guys are friggin rock-stars, can't thank you enough (or, really - this whole community enough - but, right now...it's all you guys) for helping me with the pieces to these never ending puzzles. EDIT - Ok, so I guess Keys aren't really necessary for HP/Lenovo? Though, the Get-HPEntWarrantyEntitlement is now coming back with a DNS error: Exception calling "GetRequestStream" with "0" argument(s): "The remote name could not be resolved: 'services.isee.hp.com'" At C:\Program Files\WindowsPowerShell\Modules\HPWarranty\2.6.2\Private\Invoke-HPEntSOAPRequest.ps1:77 char:14 + ($requestStream = $soapWebRequest.GetRequestStream()) + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [], MethodInvocationException + FullyQualifiedErrorId : WebException Wasn't sure if others were experiencing this, or if it was just me.
  6. If I'm not mistaken - the main Downloads page for StorageCraft still has 7.5.6 installer for ImageManager, as well.
  7. Ok - it looks like, after getting 7.5.28 installed on a few more devices, a lot of these errors in the StorageCraft plugin are clearing up. Still have quite a few in need of actual fixing, and then...get to do this whole process again with ShadowProtect. Should be a lot of fun, but at least the plugin appears to be reporting correctly Well, for ImageManager, anyway. Won't know about SPX until after I fix all these. Thanks again for all the help and information! Is there an official release date for the updated plugin?
  8. Oh, no problem, re-managing the folder and setting up the replication jobs were no sweat New script works to get 7.5.28 installed - and the settings were retained, so I didn't need to restore that time. I re-sent all Inventory, and ran the Update Configs command on the device. It's still showing 2 servers with failed replication jobs, even though Image Manager on the device is not showing any replication issues. The Backup.IM.txt file does not show the API error above, but one of the volumes is still showing a last replication date of 5/21/2019, despite having replicated last night. Not sure if any of that information is of use? But, I certainly appreciate you taking the time to help me out!
  9. Wes, I ran the last one - to backup the config and install the 7.5.28 version of IM. After it ran, I logged on to the device, and it's still got 7.5.12 installed, but all of the settings have been stripped out of it?
  10. UPDATE Ok - so, there's a sqlite DB saved to "C:\ProgramData\LabTech\IMDB.db" on the devices where ImageManager is installed. For the above-referenced client, I used DB Browser for SQLite, and discovered that there hasn't been a 'success' entry in the 'plugin_sc_im_replication_success' table since the above-mentioned date. Still doesn't explain where the disconnect is, but at least why the plugin is showing the wrong data. In that same folder is a 'Backup.IM.txt' file - logs. Joy. In this file, I've discovered the following error message: No clue what the RemoteServer is, so I've been Googling - but I can't find anything other than a SC Support question asked by someone else a week ago - and has no replies. Will update further when/if I get any more information (in case other people have this problem)
  11. So...feels like I'm never not working on this, but - we have the StorageCraft Plugin for CWA, and I just gotta ask: Where is the plugin getting the information from, and how frequently does it gather the information? We have several 'false positives', and I don't know where to begin 'updating' the information the plugin is working with. For Instance - we have a client that is showing Replication Failures since 8/14/2019, per their BDR's ImageManager information. Well, when I hop on that device, there are 0 Replication issues/errors/notifications/etc. It shows the last replicated file has a date of 10/28/2019 (this morning, after shipping yesterday's Consolidated Daily off the replication destination.)
  12. It seems to be working in ours - v19.0.203
  13. This can either be deleted, or once I get it working - I can post the success in here for future Global VPN Using-Admins. But, I realized...my approach was wrong from the very start. And, it's best that we sweep such embarrassments as far under the wrong as possible.
  14. That's odd; they're showing on my end. You might need to refresh your browser cache?
  15. Sorry guys; re-upped the pictures 👍
  • Create New...