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LabtechDoug

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  1. LabtechDoug

    Getting around lack of UPNP support....

    Hey, thanks for the reply. This started out a bigger deal than it is now. Our latency with the TCP relay was so bad it made the redirectors unusable. The best we could hope to see was 450ms+. The average was around 550-600ms. We have since found that changing the mediator server fixed this. We now see latency at an average of 75ms or so. This makes sense why support was so nonchalant when telling us no UDP is really not a big deal.
  2. We have a Watchguard firewall that does not support UPNP. Any tunnel opened automatically falls back to using a TCP Relay connection. The relay connection latency is always in excess of 450ms. If I initiate a tunnel with LabTech outside of the Watchguard it uses a Direct UDP connection resulting in 40-60ms latency. I am trying to figure out how to configure our Watchguard to allow the appropriate traffic so that we can utilize the Direct UDP connections inside our network. Surely it cannot be impossible. Most enterprise level firewalls do not support UPNP. I have made sure that the settings and policies are in place according to the documents found here: https://docs.labtechsoftware.com/LabTech2013/Default.htm#Configuration/TunnelsAndRedirectors/RouterFirewallConfiguration.htm and here: https://docs.labtechsoftware.com/LabTech10/Default.htm#Installation_Upgrade/LabTechServerInstallation/LabTechInstallationPrerequisites.htm%3FTocPath%3DGetting%2520Started%7CInstallation%7C_____1 The tunnels do connect and the Labtech server nor clients are blocked due to threat protection on the Watchguard. The issue is just the inability to use the faster direct connect. I have tried different H.323 and SIP-ALG settings on the incoming and outgoing policies. We do have multiple public addresses to work with and a separate network to test with but ultimately we would rather not leave the LAN if could be avoided. Has anyone had any luck getting this to work? We would love to be able to use redirectors reliably and without timeouts. Thanks for anyone's thoughts and advice.
  3. LabtechDoug

    Advice on Antivirus and Patching needed

    What types of things can only be done via the Web Console? How's the reporting?
  4. Hello everyone, I am just curious what everyone's take is on what software best integrates with Labtech when it comes to Antivirus protection and Patching. They obviously do not need to be the same software. We currently manage just under 1000 agents. 95% windows based OS. Right now we are using Vipre. Thanks for your time! Doug
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