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  1. My company switched over the CloudBerry MSP backup solution from Acronis a year ago. Since then, we have had three Disaster Recovery scenarios and all three have been nightmarish. I will write up a full report after I dig out of the mess it has created on the current DR but just know that restores are prohibitively slow (like days and weeks) under most conditions and their support is even slower. I'll be shopping for a new backup solution when this DR is done.
  2. I did the update - it went flawlessly. Thank you for the advise!
  3. bigdog, thanks for the feedback. That's what I am looking for is just other MSPs that have gone from 12 to 2019. Any regrets? Everything work as expected? Anything not working? Any features or functionality now missing like there was in the major change from the old GUI to the fluffy tile version? Thanks for all replies.
  4. I have read it. What I hear you saying in the reply above is that any version other than 19.0.2 will cease to work after March 9th. What you say in your own post here: https://www.mspgeek.com/topic/4242-automate-patch-upgrade-guide-install-20192-asap/ and what ConnectWise says in the bulletin here: http://s694841291.t.en25.com/e/es?s=694841291&e=460044&elqTrackId=caa85c97cd084119985976ba156f2f21&elq=7980f71011ca422ea8674cf4b3ea9eb7&elqaid=8764&elqat=1 is that you have a choice to remedy this issue. You can either apply the hotfix to v 12.0.12 or upgrade to 19.0.2. Either I am misunderstanding the message in those bulletins or I am misunderstanding yours. Please explain.
  5. I did read that. I understand it to refer to updating the patches for the respective versions you are on. It does not, as far as I can tell, speak to the question I asked, "Should I upgrade from version 12 to version 2019?"
  6. I can't find any information on this question and I made the painful mistake of being an early adopter back when LabTech went from ugly but powerful and useful utilitarian Windows application to the fluffy and not very useful browser type we have now. I still miss the old one. We are currently on version 12 with the latest patch. Should we now upgrade to version 2019? Are we going to regret it?
  7. https://www.webroot.com/us/en/about/press-room/releases/carbonite-to-acquire-webroot This is horrible news. We used AVG when they were the darling of the industry many years ago. They got big and downhill the antivirus went. We switched to Vipre when they were the darling of the industry. They were acquired by GFI and went downhill afterwards. We switched to Webroot and have been happy ...until now. I have zero hope that Webroot will fare any different after this acquisition than AVG or Vipre did. On top of that ...Carbonite??? Really? I can't believe they are still in business in the day of super cheap and much better online backup choices, Carbonite is as outdated at floppy disks. I would have been less surprised if Webroot acquired Carbonite. Anyone with recommendations for where we go next when Webroot starts to suck?
  8. I like to use the "Chat with User" feature in the LabTech remote agents because if pops up on the end user's screen and get's noticed. However, the font size is set at 8.5 which is really small. I can change the font in the box at the bottom of the Chat window but it returns to 8.5 as soon as I start typing. It does appear I can change text that I have typed but not sent yet via highlighting the text but nothing sticks. Anyone know where the setting is for this?
  9. Oh. Thank you! Thank you! Thank you!!!! You have saved me from a horribly frustrating day. That is awesome.
  10. Prior to v11, you could go to the Processes tab and sort by the number of PCs running the processes. This was helpful when you suspected a computer running something malicious. Now, I can only see the ability to sort by CPU Usage or Memory Usage. Any ideas on how to regain that capability? BTW, IMO, the new v11 is "holy crap, WTF happened?" I feel like they threw us in the deep end as a toddler.
  11. I just installed this. I did not realize before the install that it does NOT have the same functionality as the other Quick Access Toolbar buttons. i.e., no sub-menus. That make this not very valuable to me. Then, I followed the subscribe page to see the price. $50 and then $10 per month. Really? No thanks. Add the sub-menus and I might reconsider. ...actually, I wouldn't. That is WAY too expensive for this even *with* the sub-menu requirement. I think your notion of monthly recurring revenue for just a shortcut button is overly optimistic. With the sub-menus, this is worth about $15 for a perpetual license.
  12. We went with Webroot. So far, very happy. That is a very impressive, hard working, efficient little antivirus!
  13. Jobey, thank you for the reply. Any opinions about BitDefender?
  14. I have been a reselling Vipre with my MSP offering for 4 years now. I am considering a change. Vipre is lightweight but it really does not catch much. I'm currently leaning towards Trend Micro but I will consider any. Tell me what you think, please.
  15. I am considering a divorce from Vipre and a hookup with Trend Micro. Since you guys are removing TM, I will ask: What do you think of TM as replacement for Vipre?
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