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  1. This is logged as "Router Address" within Automate. it can be found under Show Details on the individual Computer Management screen or can be found using the Assets Dataviews to add the column.
  2. We always have issues with that. You can try it but ScreenConnect doesn't uninstall the old instance and install a new instance nor does it connect the two together. WE either have to uninstall it or find the ID and make the match manually.
  3. We are having the same issue. The issue that we are seeing is that agents do not re-register. If the agent is reinstalled it gets a new agent ID. The table in the database that links Control and Automate is `plugin_screenconnect_scinstalled`. I have a script that finds the necessary ID on Macs to link the two and update the database. I have not created the script for windows machines yet. The basic concept is the script will check for Control installed, Search for the Control's agent ID and then link them (maybe removing the old link in the table). The registry key that has this ID is in Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ScreenConnect Client (xxxxxxxxxxxx)\ Key: ImagePath The issue with this is it is the startup service command and the id has to be extracted. The id can be found between the characters &s= and &k=. I have accomplished this for Macs using the following code and hope to do the same for Windows: cat /opt/connectwisecontrol*/Contents/Resources/ClientLaunchParameters.txt.lproj/locversion.plist | sed 's/^[^:]*s=//g' | sed 's/&e=Access//'
  4. Could try reinstalling the ControlCenter. I have found instances where the application doesn't update automatically causing odd issues like this.
  5. I don't have any real insight into the monitor or why it is not working for you. I believe the %sqlcomputerid% is what may be holding you back. The computerid in that instance indicates it is being set from a SQL Dataset function. Do you have one of those? Another avenue you could go is a script that runs on a weekly basis to run this check. I found this script awhile ago and have modified it a bit to suite our needs. Basically I have a script that runs every Friday against our Automate server that calls a number of maintenance scripts that we need to run. Running this against the Automate server will guarantee that it will run and wont be stopped by an offline machine and it makes it easy to reference for maintenance tasks. The attached script is a scrubbed version of the one we use. The nice thing about it is you will get a nice report emailed of all machines that get dropped so you can find and log anything that may have gotten dropped that should not have. Agent Removal over 60 days.xml
  6. You can use a group and schedule the script on the group. you can then use a search to automatically add servers that meet a criteria to the group or do it manually.
  7. You dont seem to have an Alert Template applied to the monitor. Run your script through an Alert Template is the correct way to do this (as far as I am aware). We run this same type of process and that is the only difference between yours and mine.
  8. As an update, our issue has been quiet for some weeks now. The support rep set that setting for us and has appeared to resolve our issue. Support: The property GroupPatching30Minutes was set to False, and the data collection monitors were turned off for the most recent changes. GroupPatching30Minutes property, When set to True, group settings for patching are applied every 30 minutes. Set to False to change from every 30 minutes to once a day. In larger systems if left default this results in show variables flooding, which is more of a symptom of the issue that was going on in the background.
  9. We have our monitors send emails to a cellphone's email to do our SMS alerting. It is not the nicest looking text but it gets the job done. If you are running a script to do your alerting that is kicked off by a monitor you can modify the Master IF statement. By default it is IF True but if you change it to IF Variable Check @status@ = FAILED the monitor will will run the script with FAILED or SUCCESS. If FAILED use the Then section. If not FAILED use the Else section.
  10. @drinkxon I am glad to hear someone else having this issue and not supports "We have others with this issue" that try to make you feel better. All I can say is stay on top of them on this issue. We have been dealing with this close to a year off and on with no full resolution or explanation as to why the issue occurs. Also make sure it doesn't stay with teir 1 or 2 support. We finally got ours up to the teir 3/developers to look into, I thought we had been there but it wasn't the case. Having one guy own this issue has helped keep the communication flowing better. If I hear anything I will pass it your way and if you need any further info on our issue and what we have tried we can definitely connect.
  11. Currently it is still an issue. Support is actively working on it but at this moment we have not had the issue reoccur for at least a week. Support has stated this is not an isolated problem and has been seen at one or two other partners. I am hoping they find some resolution soon.
  12. @Jacobsa Thanks for your response. All the settings you mentioned are currently set close to what you have except for my max_connections. it was set to over 16000. I have adjusted it fortesting to just over our agent count to see what happens. We have just over 5500 agents in our system. We have given plenty of resources to our vms in the environment running LabTech. Our database server has 16 virtual processors and 100GB of RAM, the database is not on SSDs but disk performance does not seem to be a huge issue. Our frontend server has 14 virtual processors and 85GB of RAM. As for table sizes we have some big tables but nothing exceeding 8GB.
  13. Good evening all! I wanted to run this by you all and see if anyone else is or has had the same problem. We are intermitently for the past few months been having issues with Automate freezing during the day, stop accepting logins, and IIS and the database services need to be restarted. This happens, on a good day, once and on a bad day almost all day. It is getting to the point the software is not reliable. I have been working tirelessly with support on this issue for the past few months and it is finally in the Tier 3 support line. They are thinking it is a plugin. When we turn off all plugins the software is fine but, for all that we do with it, unusable. We enabled the Manage plugin and the issue came back immediately. We disabled Manage and only enabled Control but still had the same issue. It almost seems that Automate is not playing nicely for any plugins. The issue when it presents itself is in the form of 2,000 + ASP requests in the IIS queue and on the MySQL server using SHOW PROCESS yields a large number of SHOW VARIABLES in the proccess list. Support is taking their time on the issue so I am hoping to get some relief here. Please let me know if you all think of anything or have any further questions.
  14. So our major issue has been resolved with Automate 12 Patch 3. Given our large number of agents we were finding a large number of hung MYSQL calls and IIS ASP calls due to the patching stats being gathered from all machines. Automate 12 Patch 3 has helped tremendously. There are some odd freezing issues that appear to be due to the GUI so hopefully that will be fixed in a future update. One Example of this is the right-click menu, it takes a bit for it to "fade in" or "draw". Other than that the major issues with our server just crapping out has been fixed.
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