I have reported it to LT support and not Webroot. I was told LT development is working on a fix. So LT is telling you Webroot is causing these issues? Are you running 10.5 or 11? We are on 10.5 patch 8.
I been working with LT support for about week too. Just found out it's known issue today. I thought it was just us having issue. We have 5200 agents and we get about dozen a day with stuck commands. It's getting old quick.