Jump to content


  • Content Count

  • Joined

  • Last visited

Community Reputation

0 Neutral

My Information

  • Agent Count
  1. I think he was looking for how to on 12 screens. First create the contact in the company. You will see contacts when selecting the site or the company on top right. Then double click company on left and go to the contacts tab like before to add access.
  2. Wow there is so much information you need its hard to get you a place to start. We used to be all Continuum shop 1200 end points and we had labtech at the same time but for one customer and our main corp about 650 machines. All of that was on 10/10.5. When 11 was announced I started thinking about switching and we did on December 1 2016. I think we were on patch 3 or 4 by then. My main suggestion would be to have everything in place before migration. At the time of the switch ignite was not making tickets because of major spam we were getting. If I could do it again I would make sure you are very well trained. I would sign up for the certification courses for automate and get to the highest level before migration. Then I would move one small customer or make a test site with all the servers and workstation OS's you deal with. Then try and break stuff and get alerts in a row. Looking back I learned as we grew and that was a big mistake. Continuum was fine and we could have delayed it a bit more. I have things in my solution center I will never use and I cannot remove them once installed. I would make sure as a company you are going to use and keep using anything you add from solution center. I am happy with what we have now and I have customized a lot, but I have some lingering items I would rather they were not in there. We have a lot of custom scripts that almost any tech can create, we have a testing phase and a production section so people do not accidentally click on a test script.
  3. Yes you can you might have to just copy the script lines and add the extra person. It might overwrite the contactid but retain the access. I know on the user tab when we give access we can assign multiples to a machine.
  4. emscokenny

    Find PST Locations

    Would this work in 11? Or should we just make a powershell script
  5. emscokenny

    Can You edit Screen Connect Preferences?

    You need to log into your screenconnect as admin. If you are hosted I don't know how that works. But on mine I can change all of those settings.