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iternalnetworks last won the day on December 20 2017

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  1. I am getting a little frustrated trying to get a script to work that should have been very simple. There is a single line command that we can enter in command prompt to enable WinRM on a computer. If we run it in command prompt locally on the computer it works great. If we run it via command prompt in Automate it works great. If we run it as a line in a script it fails. I have tried both Shell and Shell as Admin. I have had this issue with other scripts too and usually if it fails on one, then it works on the other. Can anyone answer why this is happening? I would image that Shell would work the exact same way as using the Command Prompt built into Automate.
  2. @Michael Priest Thanks for updating. Any huge reason you recommend us upgrading Recover Keys from version 9 to v11?
  3. Jacobsa Do you know if Malwarebytes removed the missing services or if the Sophos install failed to install those services with Malwarebytes running? We currently have Malwarebytes running on many end clients and as we are migrating them over to Sophos I would love to avoid any issues like this.
  4. Ok, I was able to fix it by doing the following steps: Open plugin manager and disable the ConnectWise Control plugins. Restart the DBagent Close Control Center Open Control Center Open plugin manager and enable the ConnectWse Control plugins. Restart the DBagent Close Control Center Reopen Control Center
  5. Interesting. I'm on a newer version of the plugin and those options aren't there on mine. I'll reach out to support direct and see what's going on.
  6. The solution center shows everything is current and I also reloaded the solution center to make sure. The icon does show from the computer management window, but not from the right click context menu.
  7. We just upgraded to Automate 12 and there are a lot of things we like about it, however we no longer have the ability to right click on a computer in the main control center dashboard and then connect using ConnectWise Control (ScreenConnect). Does anyone know if there is a way to get that feature back or if it was just removed in Automate 12?
  8. Were either of you able to create a script that works to deploy Sophos? I'm hoping that I won't have to create one from scratch if anyone can share. Thanks in advance.
  9. I'm receiving notices that Recover Keys 10.0 is now available. Any idea if this version is compatible with the plugin? I don't want to update if it is going to break my plugin.
  10. Ok, I'm stuck. I have created the Exclusion group and a search for the computers to add, which I added to the group as an autojoin. I verified that the computers are part of the group. I then went to the users that I want to block access for and added the group to their LabTech user. But they still have access to those computers. They are not members of any admin groups in LabTech. I'm attaching some screen shots of settings to see if you can help me on this. The documentation on this with LabTech is minimal.
  11. That is awesome. I will work on setting that up now. Thank you very much!
  12. I was actually wondering if there is a way to limit by location or by computer. There are only 2 computers out of 19 that she wants to limit my techs access to.
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