Yeah, the fact that support will sometimes (depending on who you get) just throw away tickets that involve any sort of customisation (aka "using the product") annoys me intensely. I love the idea LazySQL monitors. I've been doing these for a while myself - I love the name!!

I'm really struggling with getting a detection template for AVG Business Security. This is my template so far: Name: AVG Business Security Program: %ProgramFiles%\AVG\Antivirus\AVGUI.exe Definitions: %ProgramFiles%\AVG\Antivirus\defs\aswdefs.ini Update: %ProgramFiles%\AVG\Antivirus\ashUpd.exe AP process: AVGSvc* Date mask: (.*) OS Type: Windows I've tried the Registry approach, I've tried hardcoded paths, I've tried EVERYTHING. The def is being sent to the local agent as I've checked the Registry. Anyone know what else I can try??

Anyone know if it's possible to hide the Languages and Screen Capture items in the menu?

This event is now full. Looking forward to a great day of sharing and learning!

Hi all, we still have some spaces available for this event. Drop me a line if you're interested in meeting fellow Automate users and abusers

Sorry for this, I'll check the URL shortly.

I literally just spotted the fact that the updates could not be downloaded. Is that what the error relates to?

Hi, I see this error crop up quite regularly in patching jobs. The excessively long code aside, does anyone know what causes this? I can't find anything useful online relating to it. Patch jobs show info like this: Log Details: Windows Update Version 10.0.17134.254 Update for Adobe Flash Player for Windows 10 Version 1803 for x64-based Systems (KB4462930) could not be downloaded, but will be reattempted. Microsoft Silverlight (KB4481252) could not be downloaded, but will be reattempted. 2018-10 Update for Windows 10 Version 1803 for x64-based Systems (KB4100347) could not be downloaded, but will be reattempted. Windows Malicious Software Removal Tool x64 - March 2019 (KB890830) could not be downloaded, but will be reattempted. 2019-03 Security Update for Adobe Flash Player for Windows 10 Version 1803 for x64-based Systems (KB4489907) could not be downloaded, but will be reattempted. 2019-03 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) could not be downloaded, but will be reattempted. ... and in the info at the top of the patching info I see this error code listed several times, once per patch. Tim.

We have a script that sends the message over API. Works fine for our requirements.

Thanks! A classic case of RTFM

On a ScreenConnect note, does anyone know the difference between "Reinstall" and "Redeploy" for ScreenConnect?

I suspect many people have but don't want to provide their solution in case the worst happens, something goes wrong, and it ends up deleting loads of computers in your estate.

Hi Use Automate and want to meet fellow UK users face to face? Check out

Good morning fellow geeks, I'd like to announce that we're going to be hosting our fourth UK Automate Geek Squad event on the 29th May in Nottingham. These events are held twice a year and the target audience is anyone who uses ConnectWise Automate in their business and is familiar with most concepts in the system (remote monitors, internal monitors, patching, some degree of scripting etc). The general aim of the day is to get together with fellow users and share some coffee(*), ideas, tips, knowledge, scripts and monitors. The event will be held at the Air IT headquarters in Sandiacre just off Junction 25 of the M1. The event commences 9.30am and normally runs until around 4pm. Lunch will be provided. The cost of the event is 60 GBP per person. Places are limited on a first come first served basis so please get in touch as soon as you can to express interest. If this sounds like something you'd benefit from then please drop me an email at tim.wiser@airit.co.uk. * There may also be doughnuts