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  1. It's pretty good and reliable. The UI isn't the best but not the worst either (much better than Symantec BackupExec, for example). It's a good alternative to Acronis.
  2. I am interested in knowing this as well. I will be attending my first Automation Nation this year as well.
  3. Something similar happened to us, but when something like this happens, we try to implement a scalable solution in case the same thing ever happens in the future. While we could create custom duplicate monitors for all clients, it's just not a scalable solution, so we put in the extra time and effort in the beginning to make this something easy for any alert, for any monitor, for any customer at any given time. 1. Create an extra data field on the client info screen for a client contact e-mail address (or use a pre-existing data field if you prefer) 2. Use alert templates to call scripts for everything you want to do with a monitor that is tripped 3. Use scripts to create tickets and create a logic flow in your script to get the value of that data field, set it as a variable, and then e-mail the variable (continue on failure). If the variable is blank, then no one gets e-mailed. If it is, then they are.
  4. In New Jersey. Interestingly, never heard of the per user model before. We do per device that we can install our Labtech agent on. Pricing is variable per customer depending upon a few things. 1. Presales goes onsite to do a site survey and takes an assessment of overall system infrastructure health. 2. The health score translates into a Grade that our Account Management Team uses to estimate how often we'll be spending time troubleshooting problems for the customer. Based on that, we use a 150 dollar per hour model and multiply that by the number of average anticipated hours (we may pad a bit extra into the cost as well, just in case it is higher than we anticipate). Then we divide that number by the number of nodes we're monitoring to get a price-per-node specific to that customer. This typically boils down to anywhere between 40 and 60 per desktop, 80 and 120 per server. I do believe there is a minimum per node, though. 3. When contract periods are over for customers, we do another health grade on their system to recalculate the new price for them. This is particularly useful for getting outside agreement projects throughout the year approved that would improve their infrastructure.
  5. We use Datto as a resold service to our managed customers. I can confirm they are pretty good. For non-recurring service model as some customers prefer in-house solution, we use ShadowProtect.
  6. Sorry for the threadromancy, but I was wondering if anyone may have figured this out? Possibly with a direct SQL command? Also, is there a script function or SQL command to set a CW agreement automatically in a similar way?
  7. Ultimately, I think you will want to use Powershell scripting and create constant variables in your LT script like I did above in order to do the creation/pw resetting, and use LT variable checking for script logic to create/skip/reset based on the results of the criteria (like if %shellresult% contains %Error% etc.)
  8. I can show you what I created for resetting the PW of a specified domain account to a preassigned variable in the script using Powershell (this has to be run on a DC with appropriate PS tools and AD module installed): 1. Function: IF Group Member (Skip 1 step. This is simply for if you want to only have the script work on servers/machines if they belong to a certain group. Not needed for script to actually function) 2. Function: Script Goto (Set to 0 to exit... again this is just for synergy with the above function) 3. Variable Set - Constant (Parameter is whatever you want the password to be) (Variable name "syspass" without the quotes) 4. Variable Set - Constant Parameter import-module ActiveDirectory $SecPaswd= ConvertTo-SecureString –String ‘@syspass@’ –AsPlainText –Force Set-ADAccountPassword -Reset -NewPassword $SecPaswd -Identity domainaccountname (Variable name "pwreset" without the quotes) 5. Powershell Command @pwreset@ 6. Variable Check %powershellresult% Contains %Error% Skip 2 steps 7. Send e-mail with success message that PW was reset 8. Script Goto (0) 9-15: Ticket creation variables so ticket gets generated if failed 16. Script Goto (0)
  9. Weird. Never experienced this before. You can likely get LT support and/or CW support to look into the problem for you for free, have their techs troubleshoot.
  10. I have been trying to find this all in LT documentation and google searches, can't seem to find anything. Anyone know what function to use in an LT script to automatically update the due date of a ticket which then will sync with CW to update the CW due date?
  11. I spent a bit of time researching this. I do not believe there is any way to alert more frequently than daily. Though, if there is a way around this, I am very interested to know.
  12. Hey Everyone! First, awesome website. Been very helpful to me and I look forward to assisting the community where and when possible. So, I didn't want to do any threadromancy on this original thread: viewtopic.php?f=5&t=569 Long story short, I have LT 2013 and I downloaded and installed Greg's plug-in. Now, everything is set up and I have done several tests connecting to a dummy IMAP mailbox for proof of concept. Everything works except... I prefer creating tickets via script directly as opposed to calling the "Ticket" function under an Alert Template (for flexibility, mostly, as we use scripting very comprehensively for a lot of proactive and reactive if-then type stuff). But, if I try to do this, the variables for the e-mail capture aren't passed to the script; however, if the Alert Template I choose in the plugin under a rule simply has the "Ticket" option selected (as opposed to calling a script), the variable passes just fine... Is there a way to have the variables pass to the script directly? Also, totally separate from that, I have an interesting dilemma... the main reason why I looked for and thankfully found this plugin is because we use a 3rd party backup provider for our primary BDR solution. They alert us via e-mail, but their e-mail alerting isn't very customizable. Sometimes backups "hiccup" and we run incremental image backups every 3 hours for our customer servers. If one of them fails for some dumb reason, an e-mail is generated. I wish I could set a threshold for 2 or 3 consecutive failures before it generates an e-mail, but no dice. Anyway, is it possible for this e-mail plugin to do something like this? I'd love for it to not raise a ticket unless it collects X number of e-mails with the same subject within Y period of time. Thanks in advance!
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