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Ltat42

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  1. Ltat42

    Labtech shows Webroot not installed

    I tried that. Our Internal Monitor was showing "Detected". I did the run now and reset monitor. It now shows No Problems. However, when I open an end device, it is still showing "Not Installed". Can we look at your example?? Thanks.
  2. Ltat42

    Labtech shows Webroot not installed

    I have not reset the monitor. Is that done by going to Internal Monitors, Right mouse click - Run Now and Reset Monitor??
  3. Ltat42

    Labtech shows Webroot not installed

    The asterisk is there on all entries.
  4. Ltat42

    Labtech shows Webroot not installed

    Yes, I've tried that. This past weekend, our LT was updated to 110.350-Patch 9. I was hoping that this would remedy the issue, but hasn't. The 64bit OS systems still show Webroot Not Installed. 32bit OS systems are showing normal.
  5. Ltat42

    Labtech shows Webroot not installed

    The install path is the same on systems that do show installed, and those systems that show "Not Installed". I have verified that the WRlog.log file is in the correct directory.
  6. Ltat42

    Labtech shows Webroot not installed

    Thanks. This setting is already configured in our server - still no luck.
  7. Ltat42

    Labtech shows Webroot not installed

    I don't believe so. Webroot gets installed when the agent gets installed. We can still go to the Webroot portal and see all our our systems, which show current. Our Labtech version is currently at 110.345 Patch 8. When we were at 110.331, we didn't have this issue.
  8. Ltat42

    Labtech shows Webroot not installed

    Thanks, but no luck, still shows Not Installed. Here's a few things we have tried: In our Dashboard Config, we have these entries for Webroot Secure Anywhere: Webroot SecureAnywhere 64bit > %programfiles(x86)%\Webroot\WRSA.exe > "%programfiles(x86)%\Webroot\WRSA.exe" -poll Webroot SecureAnywhere 64bit > %programfiles%\Webroot\WRSA.exe > "%programfiles%\Webroot\WRSA.exe" -poll Webroot SecureAnywhere 64bit > %programfiles%\Webroot\WRSA.exe > "%programfiles%\Webroot\WRSA.exe" -poll Webroot SecureAnywhere 32bit > %programfiles%\Webroot\WRSA.exe > "%programfiles%\Webroot\WRSA.exe" -poll Not real sure why there are two entries the same (#2 & #3). We have ensured that each one has the " * " at the end of the AP process. We have ensured that these paths do exist on the end workstations. Commands>Inventory>Update config Commands>Inventory>Resend Everything Commands>System Tools>Update Virus Definitions Commands>LabTech>Force remote to Update If we go to the Webroot Plugin, Plug in says the AV is up-to-date, and shows the latest scan. The tile shows "Not Installed".
  9. Ltat42

    Labtech shows Webroot not installed

    Yes, we have verified that setting is correct in our Dashboard. We still have systems that show Webroot is not installed.
  10. Ltat42

    Labtech shows Webroot not installed

    No, still not resolved. We are still on version 110.345 Patch 8. Funny thing is, I noticed one of our customers has a 64bit OS system, with 32bit TrendMicro AV - it shows installed. Others with Webroot show "Not installed".
  11. Ltat42

    Labtech shows Webroot not installed

    Ok, we'll look at that, and yes, the Solution Center is up-to-date. Thanks.
  12. Our Labtech 11 Agent was recently updated to 110.345. With this update that went out to all of our end points, it is now showing that Webroot SA is not installed, even though it is on the remote end point. Research into this on labtech website, our configuration appears to be correct. We've noticed that a system with a 32bit OS and a 32bit Webroot - Labtech shows that it is installed. If a system has 64 bit OS, and a 64bit Webroot, that shows installed as well. For a system with 64bit OS and 32bit Webroot - they all show as not installed. Has anyone else ran into this??
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