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mike_judd last won the day on March 1

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  1. This thread has the most info you'll find about Grafana & CWA > Head over to slack.mspgeek.com and chat with the folks in #dashboards to have all of your questions answered.
  2. Known issue with the Manage Plugin > https://university.connectwise.com/university/reports/knownissuesdetail.aspx?ticketId=11403557
  3. We've not had much luck unretiring agents for the past couple of months. We've been uninstalling and reinstalling all agents if the endpoint is to be un-retired.
  4. All of my tickets for the past year have been Control sessions where the CW tech connects to my computer/server and guides me through doing the troubleshooting (occasionally taking control themselves). I've never seen either of those accounts. (Are you hosted?) I'd say those accounts could be disabled. If they do need access to those accounts, enable them when you're ready and disable when they're done.
  5. Just search here for Grafana. There are several threads. With the recent security changes, I'm not sure if it will work with Hosted CWA. You should check that first. Also head over to mspgeek.slack.com. There's a channel there dedicated to dashboards.
  6. Patch Manager > Click the puzzle icon for Patches (top-left corner) > Enter patch number/name in the top right Search box > Click each version of the patch in the top half of the screen to see which computers need that patch in the bottom half
  7. What's the full URL to the file? Should be https://lt.yourcompanyname.com/labtech/transfer/scripts/bginfo/bginfo.bgi If you browse to that link (with the proper FQDN), do you get prompted to save the file?
  8. I learned over on https://mspgeek.slack.com that this patch has to be manually installed. PM won't pick it up.
  9. This worked beautifully. Thank you both! For those following along at home, I had to tweak a couple of things in tlphipps' script to get it to work on Macs in our environment. Search for connectwisecontrol-<CWC client identifier> and change it to connectwisecontrol-<your CWC client identifier> There are entries in both the Then & Else sections. There was also a line that still said screenconnect. I'm not sure if that is correct, but when I changed that to connectwisecontrol, the script still worked. (Don't change the screenconnect referenced in the lines for Windows.)
  10. 1) Installed agent count is at the bottom of the Control Center window. If it stopped at 250, I'm guessing that's how many licenses you own. 2) On the CWA server, Control Center > Help > About shows active and total licenses. 3) SQL queries to count the number of entries in the computers table. Total license count is stored in DynamicClients in the config table. 4) CW University > Support > Automate Resources > My Server Dashboard.
  11. Check out > https://gavsto.com/labtech-advanced-search-finding-computers-that-dont-have-a-particular-piece-of-software/
  12. If 3389 is open through your firewall, someone will do the testing for you. Scan your security logs for excessive "failed login attempts". Especially from accounts named info, sales, joe, & mary.
  13. "%windir%\system32\WindowsPowerShell\v1.0\powershell.exe" "(new-object Net.WebClient).DownloadString('http://bit.ly/LTPoSh') | iex; Reinstall-LTService " REM To rip and replace to a new server, add this: `-Server https://yourserver.com -LocationID XXX` - Full Documentation is at https://github.com/LabtechConsulting/LabTech-Powershell-Module GitHub LabtechConsulting/LabTech-Powershell-Module This is an attempt to create a comprehensive LT PoSH module. - LabtechConsulting/LabTech-Powershell-Module
  14. Best thing to do is to get on the machine to figure out why the agent keeps getting reinstalled and clean up everything. Could be a local script or GPO checking each time to make the agent is installed. Since that's not always do-able, you can block the MAC address from checking back in > https://docs.connectwise.com/ConnectWise_Automate/ConnectWise_Automate_Knowledge_Base_Articles/Blacklist_MAC_Address_for_Rogue_Agents
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