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  1. EOpronet

    Adobe Reader DC Upgrade Script

    Maybe you could use a scheduled script to execute the automatic updater as administrator? It's '%Program Files (x86)%\Common Files\Adobe\ARM\1.0\AdobeARM.exe'.
  2. EOpronet

    Adobe Reader DC Upgrade Script

    Adobe's answer to this question is to use the Acrobat Customization Wizard DC: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html Basically, you use this tool to customize the standard installer. Among the options is the ability to enable/disable automatic updates for the product, where leaving them enabled would mean the software automatically updates when a new version is available. If you have a third party patching license, then you could use Automate patching to keep Reader up to date.
  3. EOpronet

    Script to remove Symantec Cloud

    Here you go. Lines 12 & 17 need to be edited to reflect the full path to the Revo archive and unzip.exe in your Transfer directory Revo - Uninstall Symantec Cloud.xml
  4. EOpronet

    Script to remove Symantec Cloud

    I have a working one, but it relies on Revo Pro Portable. Happy to share if anyone would find it useful.
  5. EOpronet

    Report: Patch Compliance

    Highlight the report you want to run, then use the filter builder in the bottom right to select the client/location:
  6. EOpronet

    Symantec Cloud Removal Script?

    Here is the script that I wrote, it uses the CEDAR.exe tool to perform the removal. Just place CEDAR.exe in your transfer directory, point the script step to the correct URL, and run against whatever agents you need. I use this as part of my automated offboarding script, in which I just check an EDF in the client screen, they join a custom service plan, and all of our software is silently removed. Hope this helps. Uninstall Symantec.zip
  7. EOpronet

    Monitor for Drive Letter Changes

    The query you gave me worked perfectly, thank you. I am working to build a RAWSQL monitor for this. It does not catch anything, but the show query tab gives me results. I think I need to re-arrange the columns to give me TestValue first. Getting close, thanks for your help!
  8. EOpronet

    Monitor for Drive Letter Changes

    Darren, I missed this reply. Thanks for your help, I'm going to check out those possibilities. We had an incident where an engineer changed the volume letter on a client server, but never notified the backup team. Their Datto appliance still had the old volume letter specified, so that volume did not back up for a while. Our lead backup guy had a bad time when performing DR for that client.
  9. EOpronet

    Symantec Cloud Silent Install

    I have seen a couple of people asking about a scripted Symantec Cloud installation script. I wanted to share my script, in case anyone else needs it. You will need to edit lines 15-17 of the script to point toward your organization's transfer directory. This script will work for any client, though you will need to put the install packages for each client in their own folder. 1. Download the Group Policy deployment packages for client from the Symantec cloud portal 2. Place the 3 files in your transfer directory, with the following convention/syntax: //contoso.exe //contoso.msi //contoso.mst 3. Running the script and entering "Contoso" in the parameters field will result in the cloud agent and services for that particular client being installed on the computer 4. Rinse and repeat for each client. Sucks when you have hundreds of them Note: when entering the client name in parameters, you have to enter it exactly as it appears in the control center I also have an auto-fix script for the AV - Software Missing monitor that will re-install the software if it's found to be missing, in case anybody wants/needs that Install Symantec Cloud - All Clients v3.zip
  10. I am having trouble getting the SQL hashed out for a monitor. I am attempting to query for drives that have had the volume letter changed. We back up our client's servers with Datto, and a technician had changed a volume letter on one of the servers, which broke Datto backups for that volume and made DR very difficult when it was needed. I would like to monitor for drive letter changes, so our backup team can update the Datto agent settings to match. So far, I have not had much luck using the drives.last_date column, as it gets updated frequently. Did some reading into this sort of query in mySQL, and did not find any ideas other than the above. Is this even something that is possible to monitor? Thanks!
  11. The only thing that comes to mind is just pushing the update with patch manager. You will need to approve it first, KB3012973. Don't worry about what stage you put it in. Then just push the patch to client machines.
  12. EOpronet

    Ticket Summary / Body Not Much Help

    wearewe's description of the issue (or at least my interpretation) is the exact problem I was having until I replaced the pipes. I am new to LT though, so I could be wrong. EDIT: I am wrong, I have a whole list of EV monitors with truncated alert messages.
  13. EOpronet

    Ticket Summary / Body Not Much Help

    You can fix this by modifying the alert messages for the alarm. Replace all pipes | with tildes ~ like so: and it will fix the issue. It only took me 10 minutes or so, there are not a whole lot of EV monitors, and I don't have them all enabled at the group level. You can also fix the same problem with the EXE monitors by navigating to your domain controllers group (/server roles/core servers/domain controllers) and going computers> remote monitors and replacing the pipes with tildes in the alert message field on the right. Hope this helps, the guys at the service desk sure were grateful
  14. We have 13,438 agents scattered across 60 hospitals and hundreds of buildings. When our on-site technicians receive a ticket, they have a hard time actually finding the machine. We have created an extra data field "Building" where techs can record the building that a machine is located in. Management has requested that I create two searches: one that finds machines that do have that field populated, and one that finds machines that have no data in that field. I have tried: [Computer.EDF.Location.Building] Equals * [Computer.EDF.Location.Building] Is Like * [Computer.EDF.Location.Building] Contains * [Computer.EDF.Location.Building] Equals [Computer.EDF.Location.Building] Does not Equal * [Computer.EDF.Location.Building] is not like * Creating a line that has the building general name as the value is not realistic, as mentioned above, there are hundreds of buildings. Any help would be appreciated, Thank you.
  15. EOpronet

    Search Group- "Microsoft Patching Contract"

    Thank you both for your replies. This client is covered under patching contract, which I did have enabled (using the Manged 24x7 service plan). As it turns out, I am simply impatient. The search began working a day or so after I created it, and all of the agents have auto-joined their respective groups. Being fairly new to Labtech/Automate, I had unrealistic expectations as to the time it takes to onboard a client. Again, thank you very much for your replies!