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  1. If it's in the transfer directory, then you can use the file download URL function. Based on line 4 of your script, the URL would look something like: https://<yourLTFQDN>/labtech/transfer/software/pathtofile/setup.exe
  2. If you use the "File Download URL" script functions, there is an option to automatically wait until the file is downloaded before continuing to the next script step.
  3. Maybe you could use a scheduled script to execute the automatic updater as administrator? It's '%Program Files (x86)%\Common Files\Adobe\ARM\1.0\AdobeARM.exe'.
  4. Adobe's answer to this question is to use the Acrobat Customization Wizard DC: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html Basically, you use this tool to customize the standard installer. Among the options is the ability to enable/disable automatic updates for the product, where leaving them enabled would mean the software automatically updates when a new version is available. If you have a third party patching license, then you could use Automate patching to keep Reader up to date.
  5. Here you go. Lines 12 & 17 need to be edited to reflect the full path to the Revo archive and unzip.exe in your Transfer directory Revo - Uninstall Symantec Cloud.xml
  6. I have a working one, but it relies on Revo Pro Portable. Happy to share if anyone would find it useful.
  7. Highlight the report you want to run, then use the filter builder in the bottom right to select the client/location:
  8. Here is the script that I wrote, it uses the CEDAR.exe tool to perform the removal. Just place CEDAR.exe in your transfer directory, point the script step to the correct URL, and run against whatever agents you need. I use this as part of my automated offboarding script, in which I just check an EDF in the client screen, they join a custom service plan, and all of our software is silently removed. Hope this helps. Uninstall Symantec.zip
  9. The query you gave me worked perfectly, thank you. I am working to build a RAWSQL monitor for this. It does not catch anything, but the show query tab gives me results. I think I need to re-arrange the columns to give me TestValue first. Getting close, thanks for your help!
  10. Darren, I missed this reply. Thanks for your help, I'm going to check out those possibilities. We had an incident where an engineer changed the volume letter on a client server, but never notified the backup team. Their Datto appliance still had the old volume letter specified, so that volume did not back up for a while. Our lead backup guy had a bad time when performing DR for that client.
  11. I have seen a couple of people asking about a scripted Symantec Cloud installation script. I wanted to share my script, in case anyone else needs it. You will need to edit lines 15-17 of the script to point toward your organization's transfer directory. This script will work for any client, though you will need to put the install packages for each client in their own folder. 1. Download the Group Policy deployment packages for client from the Symantec cloud portal 2. Place the 3 files in your transfer directory, with the following convention/syntax: //contoso.exe //contoso.msi //contoso.mst 3. Running the script and entering "Contoso" in the parameters field will result in the cloud agent and services for that particular client being installed on the computer 4. Rinse and repeat for each client. Sucks when you have hundreds of them Note: when entering the client name in parameters, you have to enter it exactly as it appears in the control center I also have an auto-fix script for the AV - Software Missing monitor that will re-install the software if it's found to be missing, in case anybody wants/needs that Install Symantec Cloud - All Clients v3.zip
  12. I am having trouble getting the SQL hashed out for a monitor. I am attempting to query for drives that have had the volume letter changed. We back up our client's servers with Datto, and a technician had changed a volume letter on one of the servers, which broke Datto backups for that volume and made DR very difficult when it was needed. I would like to monitor for drive letter changes, so our backup team can update the Datto agent settings to match. So far, I have not had much luck using the drives.last_date column, as it gets updated frequently. Did some reading into this sort of query in mySQL, and did not find any ideas other than the above. Is this even something that is possible to monitor? Thanks!
  13. The only thing that comes to mind is just pushing the update with patch manager. You will need to approve it first, KB3012973. Don't worry about what stage you put it in. Then just push the patch to client machines.
  14. wearewe's description of the issue (or at least my interpretation) is the exact problem I was having until I replaced the pipes. I am new to LT though, so I could be wrong. EDIT: I am wrong, I have a whole list of EV monitors with truncated alert messages.
  15. You can fix this by modifying the alert messages for the alarm. Replace all pipes | with tildes ~ like so: and it will fix the issue. It only took me 10 minutes or so, there are not a whole lot of EV monitors, and I don't have them all enabled at the group level. You can also fix the same problem with the EXE monitors by navigating to your domain controllers group (/server roles/core servers/domain controllers) and going computers> remote monitors and replacing the pipes with tildes in the alert message field on the right. Hope this helps, the guys at the service desk sure were grateful
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