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  1. that's essentially what I did with the pingdom monitors.
  2. We had an issue last week where we couldn't connect to the cloud console and screen connected was very slow to react. We contacted support and they restarted the instance. What concerned me was that with the solution down for a couple of hours we were blind of any problems during the overnight hours. More concerning was that it did generate a ticket at ConnectWise but no one did any work on it. How can we monitor our own server? I ended up just setting up two pingdom monitors to the control web interface and the ScreenConnect web interface but I know that's not enough
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