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EssentialSteve

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  1. EssentialSteve

    Automate - Patch Upgrade Guide

    And a complete failure of the patch. We have to do a restore from backup of the whole server, Grrr....
  2. EssentialSteve

    Automate - Patch Upgrade Guide

    2019.4 totally failed for us. I had to get the Emergency Response Team to help us fix it, which they are still doing as we speak...
  3. EssentialSteve

    MalwareBytes

    Hi there, We've got MalwareBytes installed on some of our PC's, but when we look at those PC's in the PC window (that you get when you double-click on the device), it shows no Antivirus installed. I contacted support, and they said I need to update the details in Dashboard -> Config -> Configurations -> Virus Scan, but they didn't tell me what the settings would be, they said I needed to contact MalwareBytes for those settings. I contacted MalwareBytes and they contacted Labtech/Automate for me but 2 weeks have gone past and I've heard nothing. Does anyone know what these settings should be for MalwareBytes ? Thanks in advance. Steve.
  4. EssentialSteve

    Client ID in Search

    Hi there, I'm not sure if this is the right place to put it, but anyway... I would like to use ClientID in a search but it is not available in the dropdown list of options. I can see it in a dataview, so I know it is available. Is there some way I can use this field in a search? Thanks in advance, Steve
  5. EssentialSteve

    Computer Replacement Audit Program (CRAP) - Update 3

    We have 2FA set up & CRAP works for us fine, but weirdly logs in fine without the 2FA, which is somewhat disconcerting.
  6. EssentialSteve

    Computer Replacement Audit Program (CRAP) - Update 3

    Wow, this is really good! Could it support 2 factor? We have it in our environment, but this seems to log on without it. I just checked the version I downloaded & it is 0.0.1.26714, which older than the screenshots.
  7. EssentialSteve

    Automate 12 - Should I Upgrade?

    These are my sentiments exactly!
  8. EssentialSteve

    Automate - Patch Upgrade Guide

    Hi @bigdog09 How did you know that patch 7 has gone through a number of reworks, etc?
  9. EssentialSteve

    Automate - Patch Upgrade Guide

    What has happened to Patch 7? I thought they came out every month at the start...
  10. EssentialSteve

    Automate - Patch Upgrade Guide

    Yeah, I get that one as well... Labtech support told me to restart the Labtech Database Agent on the server, which fixed it for a few days but then it came back.
  11. EssentialSteve

    LabTech server shell execute

    I finally got this working by creating a batch script on the Labtech server to delete this one file, and then using 'LTServer Execute' to run this batch script.
  12. EssentialSteve

    LabTech server shell execute

    Hi there, I'm trying to delete a file on the Labtech server & I have this, LTServer Shell Execute (see image attached), but it does not delete the file. I can look in the log file output (also attached) and I don't get any errors from the running, but the file never deletes. What am I doing wrong? What I really want to do is LTServer Write, with no append, but I don't see any option for that. Is that possible? Thanks, Steve.
  13. EssentialSteve

    Automate Web App

    Ok, I got this sorted. I went through the official support ticket route to see what Automate themselves would say. They said there was a re-release of the initial May patch, and that I should install that. Interestingly the re-release had exactly the same version number (AutomatePatch_12.0.5.327) as the original, just to keep things confusing. Anyway, it's all working now. -Steve.
  14. EssentialSteve

    Automate Web App

    @MGreen Here's a screenshot in IIS. Yes we are on premise. I've never heard of IIS Rewrite. How would I know if it was installed or not?
  15. EssentialSteve

    What happened to support?

    Yes, that has been the same for us, and now navigation is so much slower as everything has to open in a new window. As to the original question, I always use chat now for my questions. However if chat don't know, the support times just get longer & longer. I've had some tickets open for months with no response.
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