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mrbiggles0007

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  1. I was trying to figure out why we do not use probes for our clients at the place I work because it would be so handy especially for looking up printers and routers etc? I am hesitant to ask because whenever I tend to bring a new idea up, there is always a reason as to why things cannot be done. Now there is a difference in my mind between valid reasons and non valid excuses that put roadblocks in the way of change. We do use PRTG but compared to the accessibility of the information that the probe will provide between Automate, Manage & IT Glue, it just seems we are missing out on some huge benefits by not having a probe at each client site. Do they cost extra or something?
  2. mrbiggles0007

    ITGLUE connecting to Labtech using a non standard port

    Thanks very much for that. It does not say that it is specifically supported however on some of the other integrations, it does specifically mention using different ports. It is the only thing that is different. IT Glue have said it should not be a problem to use it although my instinct is telling me that is the problem as well.
  3. Hello I have been trying to get the integration between ITGlue and Labtech up and running. I get the following error: Unable to connect. The supplied server appears to be incorrect and/or is timing out We use the port number on the labtech command console login both internally and externally so as an example https://labtech.mycompany.com.au:4698 We login no problems at all. When I use labtech.mycompany.com.au:4698 in the integration panel, that is when the error appears. ITGlue support are on the ask one simple question then wait and repeat meaning it I have spent 3 days and got roughly the following responses 1) Have you read the documentation (no of course not, I like to live on the edge plus its a sign of great weakness is what I felt like saying) 2)You need to have an ssl certificate and you do not have one (my response was yes we do and screenshots of proof it is working) 3) Must have been a glitch at our end as I can see you do have SSL setup, is you user setup correctly & have you read the instructions (Responded that I have again) I refered them to the fact the error says it is not connecting to the server & so is not even getting to the user authentication part. I mentioned I put in fake details and it still came up with the same error meaning either their error is horrendously wrong or it is not checking the user. So 3 interactions & I am at the same place that I was when I created the ticket, because of the time difference, it will be another day before another question comes my way which is why I am asking here.
  4. mrbiggles0007

    Whitelist/Blacklist the app stays unclassified

    I just sorted through all our unclassified apps and after finding the machines do not update I went looking and found this, is this a problem that has always been there or a new bug? I know if I go through and manually delete the unclassified entries direct from the machine console then that will work but was sort of looking forward to seeing all my work paying off and it automatically occurring. I think the same thing is happening with the missing drive entries as well
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