Currently we have our LT - Offline Server monitor generating tickets when a server shows offline, the with a workflow within ConnectWise Manage we get sent text messages & emails alerting us. This becomes very annoying when an entire location goes offline and we get roughly 20-30 server offline texts/emails.
I've attempted to do some research in how to make the Offline Server Monitor check to see if the Offline Location monitor is triggered for that location and if so, not send out notifications for the offline servers. With this I've seen some suggestions to add an "Additional Condition" to the LT - Offline Servers monitor; however no one has specifically mentioned what to add.
Unfortunately I am not a SQL export and do not know what Syntax to use for something like that. Can someone point us in the right direction and give us an example of what they used to accomplish this?