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  1. If they're using the Network Probe push to deploy, as opposed to say, a GPO. They can ignore the MAC Addresses of the machines to prevent probe-based installation of agent software. Just a thought.
  2. Try adding "Full Control" permissions for the users on the following folders. C:\ProgramData\LabTech Client\ C:\ProgramData\LabTech PlugIns C:\Program Files (x86)\LabTech Client\