stephenp

Thanks Peter. I've ended up getting this working. I think the username I was using didn't have the right permissions. Using PostMan was the best way to get it going.

Contacted Automate. There is a bug in the API that is missing this data. Hopefully fixed soon.

We have hosted Automate (no manage) and I would like to integrate some of the tickets into our existing helpdesk using REST API. I am able to get the tickets using /cwa/api/v1/Tickets/12998, but how do I go about getting the details of the tickets? (e.g. when i open the ticket in my Automate application, there is details on the fault, company, computer ect) I have reviewed the REST Documentaiton and API and must be missing something. Thanks

Probably to expand on where I am having issues. I'm using (https://developer.connectwise.com/Products/Automate/REST/API_Model#/APIToken/APIToken_Post1) and (https://developer.connectwise.com/Products/Automate/REST) as some guides. I'm also using https://apitester.com/ to test the API calls. I'm not able to get an authentication key, so not able to get much further. I'm hitting https://mysite.hostedrmm.com/cwa/api/v1/apitoken with my username/password but getting an "Access is denied due to invalid crednetials". I know the username/password is correct and I have "super admin" user class and should be able to get to everything afaik.

Hi. Was wondering if anyone has got the automate API to work for a hosted Automate install? I'm trying to grab data automatically from the automate database and as we are hosted can't use ODBC. Hoping even if someone has a small c# sample they could share? I've read the documentation but it didn't give me any luck unfortunately.

Hi All I'm fairly new to Automate, but I would like to list all local users on our machines and if they are enabled/disabled. The aim here is to ensure that we don't have any unsecured local user's on our domain joined machines. Would also like to have a list of "Local Administrators" if possible?