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  1. Hi! When we get tickets from blacklisted events we do not get the whole message. This is one example among many: Blacklisted Event. error trying to delete the history directory 'C:\inetpub\history\CFGHISTORY_0000001358'. The direc' The message is cut of. How can we get the whole message in our tickets? Thanks!
  2. This should be resolved now if you update to the latest patch (2020.5)
  3. That the icon is missing or dosent have your branding? We see both issiues.
  4. Looking for a new backup solution with great integration with both Automate and Manage. What are you using and why? What are your take on different solutions? Thanks!
  5. The branding icon or that the tray is totally gone? Thanks!
  6. We are using Sophos. It as proven it self in many third party tests and we have never had any damage from any ransomware since sophos. What we have heard about webroot is that their rollback function if a ransomeware hits you actually dont work. Might been fixed now, dont know since we dont use the product.
  7. Manage to find it. It wasent harder then this https://docs.connectwise.com/ConnectWise_Automate/ConnectWise_Automate_Documentation/060/020 Works fine! Thanks!
  8. Hi. We have problem that the tray icon is missing from the customers computers now and then. Some that is showing is missing the branded icon. It has the standard green icon instead. Anyone have the same problem? All AV exclutions are set as CW instructed. Anyone have a monitor or script to restart the tray when it goes missing? Or any other solution? Thanks in advanced!
  9. Thanks. I have a custom tray configured for this. Where do I point the tray to this group? From the group or from the custom tray ?
  10. Hi! We will deploy a software library through the Tray icon where users can install business applications from for one of our customers. At the same customer we have computers where this function will not be avalible. I have create an EDF at computer level. If you check this EDF that computer will not be added to the group where this custom tray will be deployed. But how can we deploy the tray including the custom software library to the group we created? Thanks!
  11. A client wants us to schedule a backup health report for every sunday that reflects that weeks backups. I have taken a copy of the Backup Health report that shows the last month. I have tried to edit this to show 7 days instead. I have a hard time doing this and need some help. Is there anyone that can help me with this task? Thanks in advanced!
  12. It is. Look at picture below: The sleep in the script is only for testing to try to resolve this problem I have. I have tried to have 180 and 300 sec of sleep both before and after resend software. But it seems that it does not help. Any advice?
  13. Hi! For almost all software we deploy with Automate we do verify that the installations went well by using the @softwarename@ varible. But I just want to check how you do this. I have created 2 new scripts today that will install MS Visio and MS Project (office 365) using ODT. The last part of the script checks IF @SoftwareName@ is installed go to cleanup. But sometimes it works and and sometimes it dosent even if the software is installed when we check this on the local PC. We do a Resend software before we check if the software is installed. I have tried to do a 3 and 5 minute script sleep right after resent software is initiated jst to see if that helps. But I get the same result, sometime it works, sometime it dosent. And the script sleep will add unnecessary time to the deployment as well. Thanks for any help to understand this. Thanks!
  14. Hi! Have enabled the monitor Updates - Failed and choose Autofix Action failed patch install. I though it will try to install the patch again. But I get a ticket saying: Failed Patch Installs for [COMPUTER NAME] and then it says: The following Patch(es) failed to install for [COMPUTER NAME]: But its empty. 1. Why dose it create a ticket on this? 2. Why dosent it displays the patch it could not install? Thanks!
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