Jump to content

Khan Tomlinson

Members
  • Content Count

    1
  • Joined

  • Last visited

Community Reputation

0 Neutral

My Information

  • Location
    Kent, England
  • Agent Count
    2000 - 3000 Agents
  1. Khan Tomlinson

    Autofixing Broken Agents

    Hi All, I have created an Automate monitor to detect and raise tickets for broken agents. It does this by comparing the last check in date in Automate with the last seen date in Webroot. If Webroot has seen the agent within the past 24 hours and Automate thinks the agent has been offline for 7 days, the agent is considered broken. I am now looking at autofixing this by creating a script that will use another PC at the same location (possibly the Network Probe) to remotely restart the service using the following CMDs. SC \\COMPUTERNAME stop "LTService" SC \\COMPUTERNAME start "LTService" If this fails to work, my next step would be to see if we can reinstall Webroot. I was wondering if it is possible to have another PC from the same location called from the monitor to run the script. If it isn't, are there any suggestions as to how I can achieve this? Thanks all, Khan
×