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ZenTekDS

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  1. I copied the monitor and in the additional conditions copied the "v_smartattributes.attributeid<>190" and added: "and v_smartattributes.attributeid<>0". However, we still get the alerts for attribute 0 and shows when building the query. Not sure what the issue is. Full Additional Condition is below. I'm hesitant to believe even the 190 is working. When I view the query results we have some with a value of 15. I changed the 190 to 15 and it still shows in our query. v_smartattributes.Threshold>0 and ((((Computers.Flags & 2048) <> 2048)) ) and (computers.os not like 'Mac OS X%' and computers.os not like 'Linux%') and v_smartattributes.attributeid<>190 AND v_smartattributes.attributeid<>0 AND Computers.LastContact > DATE_ADD(NOW(),INTERVAL -15 MINUTE)
  2. ZenTekDS

    Service Blacklist - OneSyncSvc_

    It's MS OneDrive.
  3. We get a lot of these coming in for the automatic startup monitor. However, the end of the service name is always different. We just want to blacklist all services with OneSyncSvc_ in the beginning. Here is a sample service name: OneSyncSvc_35b4ec2 Is there a way to do this via wildcard?
  4. ZenTekDS

    All Alerts for One Client

    This is what I thought and is a big task/pita.
  5. Is here a way to set all alerts/tickets on one specific client to be emailed to them (in addition to us)? We have a client with an IT Department and had this setup on our prior RMM and having a hard time figuring out how to do this.
  6. One other thing. https://docs.connectwise.com/ConnectWise_Automate/ConnectWise_Automate_Documentation/080/030/040/020#Change_Ticket_Behavior I’ve got: Autofix Enable Time Billing set to 1 UserID to Create Tickets set to 12 (this user is created in Manage as well with same username as the one in Automate) Tickets coming over to manage don’t have any time and have a generic username listed as “Connectwise Software”. Not sure why the name isn't lining up properly.
  7. I'm trying to get my integration with manage further along during our deployment here and was hoping for some guidance. I'm still getting a LOT of ticket noise and have been holding off on enabling the ticket integration with manage until I could get that a little more manageable. One thing I notice is a LOT of tickets are Autofix tickets, that should self resolve and close themselves (I'd assume). So few questions around this stuff: A default Autofix action such as ~Autofix Action Temp File Cleanup seems to run a script which cleans up some stuff AND makes a ticket. What's the best method to have that ticket auto-close with time allocated to the ticket? In the Config->Integrations->Ignite section there is an option called "Autofix Time Category ID" - I can't seem to figure out how to map that to a specific work type in Manage, or is this not possible? Not sure on best method there. If anyone can guide me to some additional documentation or how-to's on doing this would be great. Basically I want to get to the point were we have a lot of time pushed over to tickets to show customers some of the value of the automation we're trying to do here. Thank you!
  8. ZenTekDS

    Remove another MSP LT Agent

    This worked flawlessly.
  9. So we have a couple situations where our clients have some Mac machines (not on domain) or a larger org that actually has two domains. In this case, they have different admin accounts since the domain portion is going to be different. Is the only way to handle this by creating multiple locations? We integrate with Manage and so didn't want to do that, but seems like the only option. What do you guys do? How do you typically structure? Is there a way we can input the credentials so it's kind of domain agnostic? If we just don't include a domain it auto append whatever the machine is on or local account if that's the case.
  10. ZenTekDS

    Disk Cleanup Project

    Sure, please do.
  11. ZenTekDS

    Disk Cleanup Project

    Much appreciated. Not sure why I couldn’t find it.
  12. ZenTekDS

    Disk Cleanup Project

    If you could post would be great. Didn’t have luck finding.
  13. ZenTekDS

    Removing duplicate agents

    This works perfect. Thank you.
  14. ZenTekDS

    Editing/Deleting EDF's

    So before I go crazy with EDF's trying to Automate more and more as we onboard with Automate, I want to hold back a little. I had opened a support case and they mentioned you can't rename tab's or delete EDF's. Is this correct? I'm a little worried I design something in a not great way now that I want to change down the road. Is it possible to change an EDF type from Dropdown to Checkbox (it looks like you can) and if you do, what happens to the data for anything that's been selected previously? Is it possible to rename a custom tab somehow? What about delete an unused tab? Thank you!
  15. ZenTekDS

    Run Process as Logged in User

    Yea the guys on slack pointed me here. Worked well. Wish you could run a script as the logged on user, but doesn't appear to be possible directly. Can run a shell command calling a downloaded script will have to do.
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