I am considering switching from N-central to Automate and am just looking for opinions. I know posting here isn’t exactly going to be prone to unbiased opinions, but at the same time I may actually get more accurate responses. I’m really curious to hear from people that have/had extensive experience with N-central (preferably more recent versions - comparisons from v9/10 won’t be terribly helpful) and switched to or from Automate.
I’ve had N-central for about 6 years and currently manage ~400 endpoints, and overall I like it; that said, I’m always keeping my options open. I have ample experience configuring and tweaking N-central to do what I want, so the thought of ripping my RMM apart (along with all the integrations, etc) is a monumental untertaking. I also use ConnectWise Manage, and love it - my hope is slightly tighter integration between the two. SolarWinds is pretty proud of their integration, but I can’t help but think Automate would be better.
I’ve been on a trial of Automate for a bit over 2 weeks and have had numerous demos. Overall I like what I see - there are aspects about Automate that are AWESOME. One thing that really worries me, however, is the integration aspect with 3rd party vendors. With N-central, everything is tied in under 1 pane of glass with nowhere else to go for anything - this can be both good and bad. I don’t want to create accounts for all my staff at Webroot, Acronis, BitDefender, etc, etc, etc - ALL day-to-day operations must be handled through Automate, and I can’t have people bugging me requesting that I go log in to do XYZ for them. Initially, one thing that I’m struggling with is I can’t disable Webroot in order to install a program that it’s blocking - is this me not knowing something, or are these the types of things that I’m going to struggle with throughout my Automate experience?
I could probably write a book on questions/comments/concerns, but I’ll finish up with this - how is the ticket noise difference? One thing I struggle with in N-central is either getting the notifications I want, or refining notifications I don’t. For example, if a user visits a website that triggers multiple phishing alerts, there’s no way to generate 1 ticket that contains all the info, each event is a separte ticket that must be manually merged, etc - I literally had one client machine puke out 500 tickets in a 1 second time frame. Most aren’t that bad, but I’m constantly merging 5-20 tickets together that contain the same info, it’s a pain in then neck and VERY inefficient. Honestly, this is one of my main reasons for even considering switching - granted it will not be the ultimate deciding factor, but I doubt I’d be this far down the road if the notification issue weren’t there... Does Automate have these same types of issues? I know nothing is perfect and all will require refining - my problem is I’ve spent over a year “refining” and haven’t eeen the results I want. I’ve gone so far as completely turning off categories of alerts; thus, there may be important things that we’re missing, but it’s not worth sifting through hundreds of tickets to find that “important thing.”
Thanks for any input!