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  1. Thank you very much for your reply and explanation. It all makes sense to me now. I have one more quick question. We were told that computers could not be excluded by MAC address, but I read a post back from 2017 saying this, "You can block their mac addresses from signing up once deleted by adding them into a comma delimited list in the registry key on the LabTech Server: HKEY_LOCAL_MACHINE\SOFTWARE\LabTech\Global\MacBlackList". Is this statement still applicable today? Again, I really appreciate your kind responses to my questions.
  2. Thank you for your reply. I am going to try it on another machine. Before I ran it, I ran a handy little utility, installedpackageview, that showed what Labtech installed (see below). So after running the program, I went into the regisry to see which keys remained (most of them were there). So I deleted them manually, but could delete the LabTech key (even with domain admin credentials). But I understand now that the software blocks that key from being tampered with (and I tried!). How did you do that? Anyway, like I mentioned, maybe I didn't run things in the right order. I downloaded a generic uninstaller from the internet, and then ran your program. I'll try it on another one and let you know. Also, do you know if the only way for the LabTech parter to exclude computers is for us to give them the computer name and IP address? Makes me crazy(er). Thanks! ID Type Path Registry Time 02C9212940606F89D84B9CB6FF4DD30B Filename C:\WINDOWS\LTSvc\Interfaces.dll 1/7/2019 8:55:43 AM 0C018815D3778FCEB20C0ADC755F7AAC Registry HKLM\SOFTWARE\Software\LabTech\Service\ServerPassword 1/7/2019 8:55:43 AM 0E3B959BB88671F4ABBAF9E8EDC64A3C Registry HKLM\SOFTWARE\Software\LabTech\Service\BasePath 1/7/2019 8:55:44 AM 0FD9B10DCBE2C21439B360C451330B7F Filename C:\WINDOWS\LTSvc\LTSVC.exe.config 1/7/2019 8:55:44 AM 23F50AA03D2AF6B4AA953D01E314B852 Registry HKLM\SOFTWARE\Software\LabTech\Service\TrayPort 1/7/2019 8:55:45 AM 4040406370149634B8C8883951B73252 Registry HKLM\SOFTWARE\Software\LabTech\Service\FullSystemFunction 1/7/2019 8:55:46 AM 473B295C66832A54CB2DA97C56EEB97E Registry HKLM\SOFTWARE\Software\LabTech\UUID 1/7/2019 8:55:47 AM 55916DA8E7AD5C84096C938E58B67753 Filename C:\WINDOWS\LTSvc\LTTray.exe.config 1/7/2019 8:55:47 AM 6551A6A3223A42145A8DBEC276546CBE Filename C:\ 1/7/2019 8:55:48 AM 66E827B89F91CA79D30354A24E0EAF58 Filename C:\WINDOWS\LTSvc\LTTray.exe 1/7/2019 8:55:48 AM 79CA03B1F97BD9BB1271CF8A53D2B560 Filename C:\WINDOWS\LTSvc\LabTeCh.ico 1/7/2019 8:55:49 AM 81AF359D0D8A56741BAFB64E89A63A46 Filename C:\ 1/7/2019 8:55:50 AM B455A89A0B71C33488DAFC4180C139A0 Filename C:\WINDOWS\LTSvc\LTSvcMon.exe 1/7/2019 8:55:52 AM CF848E4CB21F8A410E41B77A2E46FA85 Registry HKLM\SOFTWARE\Software\LabTech\Service\Server Address 1/7/2019 8:55:54 AM DA9A3F3A41516144A86556CFB521A82E Filename C:\WINDOWS\LTSvc\LTSvcMon.exe.config 1/7/2019 8:55:54 AM DAA106851640BF949B10F74B459C9FCC Registry HKLM\SOFTWARE\Software\LabTech\Service\VNCServiceName 1/7/2019 8:55:54 AM DD1C4366D971A459C2A075D7DD8BEF26 Filename C:\WINDOWS\LTSvc\LTSVC.exe 1/7/2019 8:55:54 AM E167A30CF58B8B944BDA71A5E87BF41E Registry HKLM\SOFTWARE\Software\LabTech\Service\Template 1/7/2019 8:55:55 AM ED44F809C12C28B3E933B9020D3B093A Registry HKLM\SOFTWARE\Software\LabTech\Service\ProductCode 1/7/2019 8:55:55 AM EEA49E539F7DBD8E33453098C484EFC8 Registry HKLM\SOFTWARE\Software\LabTech\Service\LocationID 1/7/2019 8:55:55 AM
  3. Part of our network uses Avast Managed Workplace (good stuff), and part of it is partially managed by an IT vendor using Labtech (pushing out Eset). There are several workstations that we DO NOT WANT Labtech software on. Our vendor tells us that the only way to exclude these workstations is to give them the computer name and IP address. Is this true? It is an issue because we don't want to have to static IP every computer, and they change IP addresses and names frequently. Is there a way to block it at the computer level or server level for these workstations where we don't want this software installed? Also, does someone have a link for a thorough Labtech uninstall (Labtech, ScreenConnect, WeOnlyDo, version of vnc and whatever else it installs)? I have tried the CWAutomate Agent Executioner script, but I swear the next day the software was back (could have been user error though). Thank you for your help!