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MSPGeek Admin Team

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  1. What exactly is the problem? One of the DLLs critical to encryption in the affected versions has a bug that means on the 9th of March it will stop working, subsequently taking all services that rely on it with it (Control Center/Agent/Automate Server). How can I tell if I am affected? Step 1 - Check your server version In your Automate Control Center, go into Help and go into About. You want to pay attention to the Current Control Center, Automation Server, Web Server and Remote Agent versions. The following versions are affected: Automate 12 Patch 11 - 12.0.474 (AKA 12.0.11.474) Automate 12 Patch 12 - 12.0.496 (AKA 12.0.12.496) Automate 2019 Patch 1 - 19.0.37 (AKA 19.0.1.37) If you are on Automate 12 Patch 10 or below you remain unaffected and need to do nothing else. Step 2 - Check your Automate Agent versions This is the version of Automate that gets installed on your Windows endpoints. Mac and Linux agents are not affected. Even if you install the latest Automate patch, unless you make sure the agents are updated too you will still lose agents. In your Automate Control Center, go into Automate then Dataviews. Go in the Status folder and open Agent Status. Pay attention to page size and total in the top right. We recommend upping the page size to view all agents. You can see the current agent installed version in the Agent Version column. You can use the dropdown above the Agent Version column header to see what unique agent versions you have. Any Windows agent in this Dataview on version 120.474, 120.496 or 190.37 by March the 9th will be permanently lost and will require a reinstall For those of you who prefer an SQL method (please note this query won't be accurate AFTER patching unless you do the full patch) SELECT `name` AS ComputerName,clientname,locationname,computers.computerid,serviceversion,lastcontact,IF((LastContact > DATE_ADD(NOW(), INTERVAL - 15 MINUTE)),"ONLINE","OFFLINE") AS AgentStatus FROM computers INNER JOIN v_xr_computers ON computers.computerid = v_xr_computers.computerid WHERE serviceversion > 120.451 AND serviceversion < 190.58 How do I fix this? Step 1 - Update or Patch your Automate Server Install a full upgrade to Automate 19 Patch 2 - (Please see your product dashboard on ConnectWise University) (this is the option the majority of the MSPGeek Admin team chose) Install a patch, without upgrading your version if you're on Automate 19 Patch 1 - (We will post this link when we get it) Install a patch, without upgrading your version if you're on Automate 12 Patch 12 - (We will post this link when we get it) Install a patch, without upgrading your version if you're on Automate 12 Patch 11 - (We will post this link when we get it) Step 2 - Update your agents You can force an update on an agent basis by going into Commands > LabTech > Force remote to Update. We highly recommend though Darren White's excellent internal monitor available here https://www.mspgeek.com/files/file/45-cwa-agent-version-update-monitor/ . To import this, go to Systems > General > Import > SQL and that's all you need to do. The agent update process is cleverly embedded within the monitor, and it will do it in a staged way depending on how big your environment is. I am on Hosted/Cloud Automate, does this still affect me? Absolutely - we suggest that you contact support and ask for your instance to be updated ASAP. What do I do next? Continue to monitor your agent versions and ensure that affected versions gradually decrease. Get your clients to turn on machines that haven't been on for a few weeks. Where can I get further help/discuss this further? We have created a channel called #dday in Slack for discussion specifically relating to this.
  2. MSPGeek Admin Team

    MSPGeek Discussion Thread

    This thread is for discussion about the announcement at
  3. Looking for our Slack? Our new workspace name is mspgeek.slack.com. Your account is still active, just sign in to that workspace name instead. A few months ago, the Admin team got together in one of our periodic video calls and discussed how much LabTechGeek had changed since its original inception. We’re incredibly proud, and lucky, to be a part of such a wonderful community. LabTechGeek has seen significant growth over the last few years, and as more people have joined the community the nature, and needs, have changed by becoming more diverse and varied. This isn’t just a bi-product of growth but also of changing requirements for companies and individuals in the IT/MSP sector as a whole. With this in mind we took a look at our branding and came to the conclusion that it was time for our brand to represent more what the LabTechGeek community is about today, and what we believed would benefit us all going forward. It took a lot of deliberation and effort, but we finally came up with something we are all pleased with. We are pleased to introduce to you our new name and brand: This does not mean we are moving away from our ConnectWise Automate/LabTech specialism - far from it. This community was built on the Automate/LabTech platform and as time has gone on we've grown to accomodate the other ConnectWise products as well. Our foundation is just that, a foundation - ConnectWise Automate/LabTech will continue to be at the core of our community. What we want to do is to expand community input and experiences with the rest of the ConnectWise product line into the community in the same way we did with Automate. This isn't just for ConnectWise either, we see plenty of questions and collaboration in the community that relate to standard MSP areas like service pricing, Office 365, security, documentation, hiring, customer service etc. We want to be the community where people come to discuss any aspects of their MSP. Going forward our website will change to https://www.mspgeek.com and there will be changes in Slack and other areas. We hosted a GeekCast discussing our new branding and answering any questions you might have. We will post the link up to the recording in due course. We are excited for the continued growth and improvement of our community, and we hope you are too. We wouldn’t be here without the contribution, and feedback of our community members so please feel free to throw any ideas you have for the community at us; we’ll be happy to have them. We have created a thread below for the discussion. Please feel free to ask any questions!
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