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Patrick Egeland

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My Information

  • Location
    Norway
  • Agent Count
    1500 - 2000 Agents
  1. Just do a variable set -> File Contents -> Parameter = path_to_logfile Then do whatever you want with that variable. E.g. Script Log Message with variable created.
  2. Patrick Egeland

    Variable Set - File Contents

    How did you do it?
  3. Patrick Egeland

    Automate API

    Sounds strange. I'm using the "Restlet Client"-plugin for Google Chrome for tests. Hitting https://our.domain/cwa/api/v1/apitoken with the following POST: Header: Content-Type application/json Body: { "username":"username", "password":"password" } If you're using 2FA with Google Authentication, you have to use the following Body: Body: { "username":"username", "password":"password" "TwoFactorPasscode":"Cod3" } This works like a charm.
  4. You can run batch commands in "Execute Script" or you could add logging with ">" in your batch-file, and fetch the log after your .bat is finished.
  5. Patrick Egeland

    IContextMenuItem example

    Hi. I'm looking for an example with custom IContextMenuItem using LabTechPresentation.Integrations.Interfaces. Anyone got an example? Br Patrick Egeland
  6. Patrick Egeland

    ClientMenu-item

    I've been trying to figure out the best way to make an API request to an external API from Automate, based on the selected Client. What I want to do: Be able to send a ticket through an external API to TopDesk (Service Management), based on information saved in the selected Client. I'm wondering if the following is possible or not, then how? Through a self-made plugin (didn't find any documentation regarding the "ClientMenu"), or any other way? Right-click Client - Choose Menu-Item - Form to define ticket - Send through HTTP Post to External API
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