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Shaggy2

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    5
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  • Location
    Chicago
  • Agent Count
    < 500 Agents
  1. Shaggy2

    Monitor Restart Service* Mod

    Hey crew, How is it going? I would like to make a modify the Monitor Restart Service* script by adding this command: SC Failure "Service" actions= restart/60000ms/restart/60000/restart/60000ms// reset= 3600000 This will change the Services -> Recovery tab -> First Failure to - Restart the Service, Second Failure to - Restart the Service, and Subsequent Failure to - Restart the Service. Anyone know how to add that command? Im not great at scripts and this one in-particular has alot of lines to it, Im not sure where to begin. Any help would be great! Thanks guys!
  2. I am getting over 800 emails a night with the same ticket info: "computer" at Main has Blacklisted Event.2019-06-04 15:29:37: The device, \Device\Harddisk1\DR1, has a bad block. Critical hard drive errors have been detected on your computer. Please contact support to have this issue addressed and remediated. Reply to this email to create a new ticket. ClientID:63 ComputerID:1571 Why is the system creating a new ticket for this alert every few minutes? Does the monitor create a new ticket for each bad block that it finds? How do i make it stop?! Thanks@
  3. Shaggy2

    Email Tickets and updates

    Thank you Darren! I will check that out. have a good one!
  4. Shaggy2

    Patching Script or Alert?

    Hello, I don't know the best way to do this, but this is what I would like to happen: After patches on the server are installed, I would like an alert saying patches are install and a reboot is taking place. Then once the reboot is completed, I would like an alert saying that the server rebooted successfully. Any ideas on the best way to do this? Thanks!!
  5. Hello, I need some help please, how would I set this up? It's a few parts... I would like that when a ticket is created, it sends that ticket info to the client. I would also like to happen, is if the ticket is updated by the client, an email is set to the client with the details of the update. I would also like to happen, is if the ticket is updated by the client, an email is set to my techs with the info in the email so that they don't have to refer back to the ticket to see the updated notes from the client. What is the best way to achieve this? Thanks!
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