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My Information

  • Location
    Illinois
  • Agent Count
    750 - 1000 Agents
  1. Hi all- We are implementing a vdi solution in our environment and as I read through the thread, it brought up some questions in regards of how we would be able to manage this effectively. We have our Master image with no users actively using the VDI desktops as of yet. We want to manage and update the master image as we understand that by updating and maintaining this will replicate the changes to the other vdi desktops for the users. What approach should we take, are there any known issues that we should be aware of? We are on prem and are using ver 19.0.250 of automate with Control. Any help or suggestions would be appreciated.
  2. Hello All- I have been looking for a way to report on our current OS Build and break that down by ver (release) so we know what devices are in need of an update as we have some 1607-1809 in the environment. The executive summar and other reports just do a breakdown based on ver 7/8/10 and it doesnt help much to understand what needs the feature update. Has any one built a report that does this OS breakdow that details that OS build /release? I know that I can report via Dataviews as it does detail the information there but this is not an automated solution. Any help or direction would be greatly appreciated.
  3. Cubert- I notice that the thread here is a bit old but i wanted to know if this currently supports V19 of CWA? What we are looking for is just to have the ability to view the user accounts as shown in the screenshots and then export the data to excel for auditing purposes. We dont want to implement any changes or actions right away, we just want to have a way to collect the data and filter through it to find possible issues. Does this plugin support that function without any need to apply actions?
  4. Thanks all for the suggestions to try and provide a solution to our inquiry. I was finally able to configure a solution that appears to be working at the moment and will need to keep an eye whenever we perform an update of our instance to possibly go back and recreate the configuration. What I ended up doing to make this work was as follows: Step 1- Create AV scanner entry as explained in this doc and specific to Carbon Black as noted in this other link with the exception noted: https://forums.connectwise.com/community/f/connectwise-automate/41642/virus-scan-configuration-for-carbon-black-cb-defense https://imgur.com/gallery/ZhKj9Eh Exception- instead of using rpgmr (32/64) I just used rpmgr.exe in the program location field and rpmgr* in the ap process field Step 2- Access the local MySQL db and find the av scanner table and update the scanner entries that I created manually and move their id to a higher priority entry number. After completing this, it was a matter of refreshing the agent to collect the latest data and then I was able to find that the av solution was identified and running.
  5. Any update on the attachment being unavailable for download?
  6. Hello- Came across this as we as well as others, have a need to send out of the norm notifications to our ends users that are not general maintenance reminders. I downloaded the zip file, and have configured my script to look to see if the file exists and if not then to copy it over to the destination machine. I am storing the file in the C:\temp and attempting to run it via shell and also via execute process with the arguments that i want to return but it is not running as expected. I can run this manually with elevated command prompt and i can see the message but when i run either of options (shell /execute) it returns a running status but no message prompt is present. My script just calls for the Shell c:\temp\CustomMessageBox.exe
  7. Steve- Thanks for the follow up, it seemed like it was very linear in some of the listed solutions and when i review the keys for our solution it is a straight patch. I will give it a shot and see if i can get it to work. Very surprised that a lot of other people do not have a combination of CWA with CB defense.
  8. Connectwise Automate Noob here: Hopefully someone can answer this for me We use Carbon Black as an AV solution and have been trying to configure this for our AV tile, I see that we can add it manually but because of the different possible variations in Ver. that can exist as updates are released, are we supposed to create an entry per ver or does it primarily need to identify that the reg keys exist regardless of version of the actual AV agent?
  9. Imurphy, thanks for the reply. This suggestion would almost be similar to creating a process monitor and collect data based on that and tie it back to an EDF or other. Granted that this would be skewed if the application/program has an auto start configuration. With a different RMM tool, someone suggested using a freeware tool that would run on the machines, collect the application run data and it would export to a txt file and then be parsed for the specific application you were looking for. I don't recall what that freeware app was but another option that has been presented is to search the reg for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\{guid}\Usage which should detail a value under the usage if the application has been used.. Taking into consideration that the guid will have to exact with every query as some versions of the same app will differ... Other RMM tools had this integrated for reporting purposes which certainly is helpful in these cases.
  10. Hello All- New to the Forum and to ConnectWise. I was reviewing some of the report data and was not able to find the information on how to collect a list of the applications that exist on a device with the last ran date included. We have a need to identify the existence of the application in the environment and figure out if the users actually use it or if it can be removed. If anyone has come across this type of report configuration I would certainly be interested to know how this can be achieved. Thanks all
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