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  • Location
    Vienna
  • Agent Count
    < 500 Agents

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  1. Thanks! I'll check the links... right now I'm going about their Webinars in the University. I'm new with Slack (we use Teams)... what do I do with the things you gave me?
  2. Well, the thing is there is no A/V really. I deactivate everything I can on the firewall (except the firewall itself), and still the same behavior. On both the CW-server and Win10 clients there are no A/V except the default defender - but that surely cannot be the issue? You are completely right. I did not write that, but we currently follow this plan: First we are looking for the plausible solutions and are making some plans to see IF we can implement that solution with the customers. Without spending any money first. The second step is to make a basic concept of what we want to do, think about what our customers need or may need. And then take a consulting and courses (invest money) in MSPs/RMM and in general how to do it right. What I'm trying to do alone is merely some basics, determine which software works best for what we need it, and that's at first only two functions: patching and deployment of our own in-house apps. After that we might think of expanding, but right now, our customers put some demands, and we want to cover those. Certainly I am not looking for the manual on the software. But YOU were right!! The service indeed gets renamed to "Connectwise Automate Agent". How STUPID of me to not think of that! So, one problem solved. It remains though why some services got deleted entirely (missing LTsvc folder). I will observe this further, as just yesterday I updated the software to the latest version. Maybe that solved it. And also the reason why I get the message that .NET is missing, although it is there... that can't be the reason for not being able to deploy, as if I would really have to install .NET 3.5 on each computer, I might as well go about installing the agent with a flash-drive... In any case, I have to "play" with it a little before I go to my boss with a info that I've most likely found the software that suits us and spend time making the concept and doing "more".
  3. Hello, I am completely new to automate, MSP and RMM tools. We are planing to do some MSP-kind work with our clients, so I started exploring the possible solutions, and came over CW automate (after trying out Solarwinds RMM, NinjaRMM and Kaseya VSA). Right now I am in the trial with Automate, and trying the most typical features, agent deployment, software deployment and patching. My first issue I am coming across is that automatic deployment, or even manual via network discovery, is flimsy at best: Readiness check tells me that I need to install .NET, while Win10 already all have .NET 4.8 by default. When I install 3.5 manually, the message disappears, and then it says I need credentials. And those are entered at all 3 places: location, probe and deployment manager. Even tried entering manually in the computer object itself. In my domain it deployed on two machines of 20 automatically, and even some machines said simply incompatible due to not being a computer... huh? (I did set it in the location properties, network devices). While I do know that I can deploy by hand or AD, I was hoping to deploy in a workgroup, without an issue, since we have some clients with about 50 devices, and I would gladly like to avoid manual installations. My 2nd issue is following: First we got the trial account for the cloud. After I deployed some agents, they first went online, and after a minute or so, offline. Debug log of the agent had shown some funky stuff: LTService v190.250 - 01/10/2019 15:21:17 - Sent Status::: LTService v190.250 - 01/10/2019 15:21:23 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:21:28 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:21:33 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:21:33 - An exception occurred during a WebClient request.::: LTService v190.250 - 01/10/2019 15:21:33 - An exception occurred during a WebClient request.::: LTService v190.250 - 01/10/2019 15:21:35 - UNCompress Error: Index was outside the bounds of the array.::: LTService v190.250 - 01/10/2019 15:21:35 - Error initializing patch system: Root element is missing.::: LTService v190.250 - 01/10/2019 15:21:35 - UNCompress Error: Index was outside the bounds of the array.::: LTService v190.250 - 01/10/2019 15:21:35 - Error in Patch Stats Loop: Root element is missing.::: LTService v190.250 - 01/10/2019 15:21:35 - Finished Main Prep and Begining Loop::: LTService v190.250 - 01/10/2019 15:21:35 - Detected different OS Build, resending all hotfix data::: LTService v190.250 - 01/10/2019 15:21:38 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:21:44 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:21:51 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:21:56 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:21:58 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:03 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:07 - An exception occurred during a WebClient request.::: LTService v190.250 - 01/10/2019 15:22:07 - An exception occurred during a WebClient request.::: LTService v190.250 - 01/10/2019 15:22:08 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:13 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:18 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:23 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:28 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:33 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:38 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:43 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:48 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:53 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:22:58 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:23:03 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:23:05 - Scan for Hotfixes Resultcode:2::: LTService v190.250 - 01/10/2019 15:23:06 - Scan for HotFixes Object reference not set to an instance of an object.::: LTService v190.250 - 01/10/2019 15:23:08 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:23:13 - Status Result Error: ::: LTService v190.250 - 01/10/2019 15:23:18 - Status Result Error: ::: At that point, I asked for the on-premise trial key. Now the agents remain online. But, after I install the agent (manually), it creates the two services, that are visible in the MMC console. As long as the client is offline (for instance disabled network), those two remain there, and I can modify the logon user (for the probe for instance). However, after enabling the network, the agent will connect to the server, and suddenly the two services disappear from the MMC console! They are still working, I can see them in the task manager, and control server is showing clients as online, but the services are not in the MMC console any more. The company told me it might be the firewall, though I fail to see how could that be the case, since all the clients and the CW-server are behind the firewall, so no firewall, no web-filtering, no IPS, no web-proxy... I don't know if that's important, but we use Sophos UTM firewall. EDIT: later this evening, I even found out for some to me unknown reason, the agents have been removed. Completely. They still exist in the control center, but are completely gone from the client (Win10 Ent VM). And if I re-add it, it will appear in the CC again, but the above cycle repeats... services gone... So, any comments to these issues? The best thing: I find the software really good, but from the aforementioned ones, this is the only one which gives me such problems with the agents. Others had other problems, but agents never made a single problem. Thank you very much!
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