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Phillip Hess

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    1500 - 2000 Agents
  1. I recently installed the Automate v 2020.10 patch and all was well, until I started hearing reports of some of my clients unable to do remote access anymore, particularly from Macs. It used to be that if a client clicks the REMOTE ACCESS button from their WCC2 login, ScreenConnect would soon launch and connect to their assigned endpoint. However since installing 2020.10 the behavior changed to opening a new browser tab going to our CW Control site and then launching ScreenConnect. This doesn't seem to work for folks working from Mac computers. (I don't have all the info yet, just l
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