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mhoude

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My Information

  • Location
    Montreal
  • Agent Count
    1500 - 2000 Agents
  1. Hi, I really hope someone can help me on this. In automate, when an asset appears in a location, it does appear in CW as well which is the expected behavior. But when an asset is being retired or deleted in automate it still stays in CW and we have to delete it manually to be able to keep the same assets count in both side (Automate and CW). Is this normal ? We`re having problems invoicing with CW because of this. Any help will be greatly appreciated. Thanks in advance
  2. Hi, I can understand if a computer get his ip and/or mac address change this will result a duplicate entry but I still get them even if nothing have changed, looking at both everything seems identical so what might caused this behavior ? Thanks in advance
  3. Hi all, I can`t seem to find a way to give a user access to the Retire command (ie: Right-Click-Retire context menu). Tried many options but no results. Is there a way to do it ? Thanks in advance
  4. Yup, that did the trick. Thanks a million.
  5. Hi, Every time I start CW Automate, it resets my preferences back o defaults (ie: no Object IDs, I have to show them every time). Is there any way to save them ? (Yes I clicked the save button...) Thanks in advance
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