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Found 8 results

  1. Is anyone else experiencing this issue (observable in LTErrors.txt agent log file)? In a client environment with a solid and stable network I have personally observed the impact of this (RMM server thought agent was offline even though I was remoted into another agent on the same network). In communication with ConnectWise, they did confirm that this could result in potentially missed alerts and data (the original focus of our issue). We have also checked three different RMM systems (one of which is our own on-prem, another which is cloud-hosted by ConnectWise, and the third in Azure) and found the same issue to exist in those environments, including on the Automate application server. Two systems we checked had no AV whatsoever, and we did not find anything misconfigured with DNS or network ports. Additional details: Azure RMM has less than 10 agents Cloud-hosted RMM has around 25 agents Our on-prem RMM has 10k+
  2. Greetings everyone! I am on the prowl for some information. I have been tasked with deep diving into my company's Labtech configurations to improve what is already existing. I have found that there is absolutely no scheme to the 100% System Monitors that previous managers have configured. What i am looking for is someone to help explain whether or not I can use groups to apply monitors to each agent machine. For example, say I have a group of standard workstations and I want all machines in it (and machines added to the group) to be automatically set up with standard monitors like available disk space, memory usage, etc. What would I need to do in order to have monitors automatically set themselves up, and can I also configure alerts the same way? Can templates be used to make this happen as well? By what I can tell, no. Templates looks like they're only used for setting up information like agent addresses, folder/caching locations, etc which doesn't seem to be what I'm looking for. I have noticed that I can apply this to groups which implies the information I set in agent settings would apply to the entire group. Connectwise's University is stupidly vague with this stuff, so I appreciate any light that anyone can shed on this. Thanks!
  3. Support agent didn't have an answer and recommended checking out MSP geek - so here I am. Recovery Partitions are creating alerts (full drive or in this case, partition) and I have been toying around with executive reports and the stats like drive performance, Top 2 At-Risk and I think 1 other item are all off (bad scores). Support offered no built in way to have Automate ignore those drives. My thought was to simply remove the drive letter for those recovery partitions on each computer ... but we have thousands of computers in automate that have recovery partitions and I really don't want to do that manually. any ideas for a cleaner way to address? TYIA
  4. We are a couple months new to ConnectWise and have recently came across a very troublesome shortcoming. This past weekend servers went offline, we were alerted on the servers being offline, however, we were not alerted on what caused this issue. After looking through the Event Logs we determined that RAID 5 array error was the cause. Has anyone experienced a situation like this? What can we do to monitor our servers more progressively? I know how to setup monitors to alert on event logs, but in the past we’ve noticed these Event IDs change so this isn’t the most accurate way to monitor.
  5. Hi all, New to Automate and learning to handle its vast capabilities of automation. I have a monitor that checks for devices not discovered on the network for a setting time period e.g. 7days. It works fine it sends an email to the registered email in the alert template when a new device is discovered. However I want to improve the automation with this monitor/alert/script. I would like to create a script that when the monitor is trigger the alert runs. I want this script to collate a list of the devices by "client/location" generated from the monitor and rather than send individual repeated emails to same client(email field) I would like it to input all the devices not seen for more than eg 7days into the automate email and email the client(selected email field). I had a look at running a search and creating search groups but it seems like this would lead to various obstacles. I believe their should be a way to script what I want automate to do so It looks up the list of devices, looks up the client name, groups it and emails it to the contact for that client. Not sure if that make sense. Thanks in advance.
  6. I've been tasked with generating a custom alert board that we can reference for a large-format display in our NOC. One of the things we're dealing with is a large number of "No checkin for (x) days" alerts and we want to exclude those from the list, along with some other alert types that are deemed less urgent by our account team. Is it possible to create a custom alert view and use filters to exclude certain alert types, monitors or strings? We would still want to keep the master list of alerts that shows everything, but we want to have one (or more) that are custom-tailored to showing up-to-the-minute lists of alerts like circuit outages, AV warnings, and hardware failures. Thoughts on how to do this? Thanks!
  7. Hi Everyone, I did some searching but I’m not having much luck finding a solution to this. We’re getting alerts with the following; Example: Failed to download install_flash_player_ax.exe on ............. The alerts are coming from Windows 7 up to Windows 10. For Windows 8 and up, you cannot install Flash because it’s managed by Windows. Does anyone have any suggestions on a fix? Chad
  8. I will be starting in a new role as an L2 MSP Help Desk engineer and LabTech Administrator and taking the company from Continuum to LabTech - Automate 11. They want to configure most of the moving parts before they throw the switch. Their PSA is ConnectWise Manage. They are particularly concerned with prioritizing monitors and alerts, minimizing unwanted tickets and critical alerts through MMS or SMS. I do not currently have an active login with ConnectWise and need to refresh my knowledge. I did 25 hours of study with LabTech 10.5, administered patching and worked with monitors, alerts and the LabTech plug-in in ConnectWise. Any tips, links, gotchas and order of operations would be greatly appreciated. Thank you!
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