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Found 27 results

  1. Hi, Hopefully some one can help me, I'm looking for a way to show a message on a users computer using autoamte. So I want to be able to send a message to a computer saying "Your computer will be restarted for patches on xx day" and then it needs to stay on the screen till th users click ok. Is this possible? Thank you :)
  2. sam.escamilla

    Modify Alert Subject

    I am still new to Automate and am trying to figure out how to modify the alert template on a script. The ticket created comes into our Help Desk system (not automate) with a subject that contains the work "Critical". I want to remove that from the subject because the word critical triggers an email to our system, creates a Help Desk ticket & categorizes it as critical, then sends out different emails and text messages for immediate response. We do not need that for the workstation HDD space alerts. Any help is appreciated. Script: Agent Monitor Creation - Disk Current Subject: Disk - C: Drive Space Critical-XXXX(162):9293 - XXXX 162 C: Desired Subject: Disk - C: Drive Space Low-XXXX):9293 - XXXX 162 C:
  3. Hi Community Members, We have recently had Automate implemented(Installed and we have access) and struggling to find my the steps we should follow without making big mistakes. Thought this article will also help people in similar situation to me who are looking for 10 things to do for a newly installed Automate What does enable on-boarding do and how to do it efficiently without causing any impact to end-users or so they don't see prompts on their screen? What are some must-do groupings that helps streamline building new computers, patching etc? What are the monitors that should be turned off or monitors that shouldn't raise a ticket if they don't have a PSA and use a basic Ticketing system like Zendesk - To Avoid ticket noise? To create Clients->Do we have to create a location underneath or a subcategory? As I noticed that clicking on just client name, the ignite didn't give me any options but when I clicked on location or more like a sub-category, it gave me all the Ignite Options? What's the best way to integrate/manage/monitor StorageCraft(SPX, ShadowControl and ImageManager) and Antivirus(ESET)? Any way of doing single-sign on with 365 or LDAP if the Automate server isn't joined to the domain? Any way of recording license keys etc for a client including which computer they are assigned to? Any way of seeing warranty expiry date in the Browse main display for all computers? I know there is an integration with WarrantyMaster but not sure if it shows as a Tab within the display? Ability to see list of computers of computers/servers with issues rather than having to double click on each computer? Any other tips & tricks or steps to follow to get started until someone gets used to of the system so they can start deploying agents to client without making big mistakes?
  4. timwiser

    UK Automate Geek Squad

    I'd like to announce that we're going to be hosting our fourth UK Automate Geek Squad event on the 29th May in Nottingham. These events are held twice a year and the target audience is anyone who uses ConnectWise Automate in their business. The general aim of the day is to get together with fellow users and share some coffee(*), ideas, tips, knowledge, scripts and monitors. Whilst ConnectWise usually send an Automate specialist up to join us, unfortunately there's nobody available this time round but that means there's an extra space for an attendee. The event will be held at the Air IT headquarters in Sandiacre just off Junction 25 of the M1. The event commences 9.30am and normally runs until around 4pm. Lunch will be provided. The cost of the event is 60 GBP per person. Places are limited on a first come first served basis so please get in touch as soon as you can to express interest. If this sounds like something you'd benefit from then please drop me an email at tim.wiser@airit.co.uk. * There may also be doughnuts
  5. Is there a minimum required (or recommended) version of ScreenConnect/Control (Server/Access Agent) and/or the related LabTech/Automate Plugin in order to use the "Use Control to Update your Automate Remote Agents" Utility? Also, does ConnectWise have that utility "published" any where on their website? (Didn't see such a link in that Announcement.)
  6. I'm guessing this is something happens often but is there a way to get tickets to close automatically after an application has been set to white list. Other tickets close automatically such as agent needs to be restarted or service has been restored but I don't this happening for white listed items. Also can these items be white listed once and not have to white list every time there's an update done. It's very redundant to see GoToMeeting, Webex, or some other software needs to be ensured after every update?
  7. timwiser

    Running Automate in Azure

    Has anyone here taken the plunge and are running their Automate server in Microsoft Azure? We're considering it and would like to see how other partners are finding it. We've got just over 4000 agents and have plenty of scripts running in the system. I'd appreciate some feedback if you're using this platform - including number of agents you have in it and what spec/level Azure VM you're running with. Also, are you split server or got your eggs in a single basket?
  8. I can't find any information on this question and I made the painful mistake of being an early adopter back when LabTech went from ugly but powerful and useful utilitarian Windows application to the fluffy and not very useful browser type we have now. I still miss the old one. We are currently on version 12 with the latest patch. Should we now upgrade to version 2019? Are we going to regret it?
  9. I am looking to see if it is possible to make Automate reports accessible via the ConnectWise Manage Client Portal.? We have a few Automate reports that when want our clients to be able to access and run on demand. Anyone have any experience with this? Your help is greatly appreciated!
  10. Hello- I was wondering if anyone knew how to edit the Executive Summary Report to break it down by client locations instead of having it combined into one? I am new at and not very good at report editing so I am sure there is a way, I just haven't been able to figure it out yet. Thanks in advance!
  11. DevinSysAdmin

    Issue with Agent checkin?

    New agents are getting this error, Automate support is useless and I got in the schedule for Sunday.......can anyone advise what the issue is and how to fix? We've uninstalled/reinstalled, even going into Revo, both MSI and EXE versions, etc. LTService v120.451 - 12/4/2018 8:02:20 PM - Error: The inventoryrepository's InitializeInventoryDB method has thrown an exception.::: LTService v120.451 - 12/4/2018 8:02:20 PM - Registered LTService for remoting on 42000.::: LTService v120.451 - 12/4/2018 8:02:20 PM - REMOTING PORT IS:42000::: LTService v120.451 - 12/4/2018 8:02:20 PM - INIT CLR:4.0.30319.42000::: LTService v120.451 - 12/4/2018 8:02:20 PM - Platform\OS: Win32NT\10 0::: LTService v120.451 - 12/4/2018 8:02:20 PM - Settings loaded.::: LTService v120.451 - 12/4/2018 8:02:35 PM - Post Upgrade Actions. Ex: Version string portion was too short or too long. ::: LTService v120.451 - 12/4/2018 8:02:35 PM - 64BIT: True::: LTService v120.451 - 12/4/2018 8:02:35 PM - Setting SSL Policy::: LTService v120.451 - 12/4/2018 8:02:50 PM - Download Dep File Success 1 C:\windows\LTSvc\setcad.exe::: LTService v120.451 - 12/4/2018 8:02:50 PM - Failed to check Dependancy: 1 C:\windows\LTSvc\setcad.exe::: LTService v120.451 - 12/4/2018 8:02:51 PM - Download Dep File Success 3 C:\windows\LTSvc\cpuidsdk.dll::: LTService v120.451 - 12/4/2018 8:02:51 PM - Failed to check Dependancy: 3 C:\windows\LTSvc\cpuidsdk.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Download Dep File Success 4 C:\windows\LTSvc\ICSharpCode.SharpZipLib.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Failed to check Dependancy: 4 C:\windows\LTSvc\ICSharpCode.SharpZipLib.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Download Dep File Success 5 C:\windows\LTSvc\Interop.wodVPN.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Failed to check Dependancy: 5 C:\windows\LTSvc\Interop.wodVPN.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Download Dep File Success 6 C:\windows\LTSvc\Interop.WUApiLib.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Failed to check Dependancy: 6 C:\windows\LTSvc\Interop.WUApiLib.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Download Dep File Success 9 C:\windows\LTSvc\LSR.exe::: LTService v120.451 - 12/4/2018 8:02:52 PM - Failed to check Dependancy: 9 C:\windows\LTSvc\LSR.exe::: LTService v120.451 - 12/4/2018 8:02:53 PM - Download Dep File Success 10 C:\windows\LTSvc\nsoftware.IPWorks.dll::: LTService v120.451 - 12/4/2018 8:02:53 PM - Failed to check Dependancy: 10 C:\windows\LTSvc\nsoftware.IPWorks.dll::: LTService v120.451 - 12/4/2018 8:02:54 PM - Download Dep File Success 11 C:\windows\LTSvc\nsoftware.IPWorksSSH.dll::: LTService v120.451 - 12/4/2018 8:02:54 PM - Failed to check Dependancy: 11 C:\windows\LTSvc\nsoftware.IPWorksSSH.dll::: LTService v120.451 - 12/4/2018 8:02:54 PM - Download Dep File Success 12 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.dll::: LTService v120.451 - 12/4/2018 8:02:54 PM - Failed to check Dependancy: 12 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Download Dep File Success 14 C:\windows\LTSvc\PS.exe::: LTService v120.451 - 12/4/2018 8:02:55 PM - Failed to check Dependancy: 14 C:\windows\LTSvc\PS.exe::: LTService v120.451 - 12/4/2018 8:02:55 PM - Download Dep File Success 17 C:\windows\LTSvc\SCHook.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Failed to check Dependancy: 17 C:\windows\LTSvc\SCHook.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Download Dep File Success 18 C:\windows\LTSvc\screenhooks.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Failed to check Dependancy: 18 C:\windows\LTSvc\screenhooks.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Download Dep File Success 19 C:\windows\LTSvc\screenhooks32.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Failed to check Dependancy: 19 C:\windows\LTSvc\screenhooks32.dll::: LTService v120.451 - 12/4/2018 8:03:00 PM - Download Dep File Success 20 C:\windows\LTSvc\tvnserver.exe::: LTService v120.451 - 12/4/2018 8:03:00 PM - Failed to check Dependancy: 20 C:\windows\LTSvc\tvnserver.exe::: LTService v120.451 - 12/4/2018 8:03:01 PM - Download Dep File Success 23 C:\windows\LTSvc\wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:01 PM - Failed to check Dependancy: 23 C:\windows\LTSvc\wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:02 PM - Download Dep File Success 93 C:\windows\LTSvc\System.Data.SQLite.dll::: LTService v120.451 - 12/4/2018 8:03:02 PM - Failed to check Dependancy: 93 C:\windows\LTSvc\System.Data.SQLite.dll::: LTService v120.451 - 12/4/2018 8:03:02 PM - Download Dep File Success 95 C:\windows\LTSvc\SQLite.Interop.dll::: LTService v120.451 - 12/4/2018 8:03:02 PM - Failed to check Dependancy: 95 C:\windows\LTSvc\SQLite.Interop.dll::: LTService v120.451 - 12/4/2018 8:03:06 PM - Download Dep File Success 100 C:\windows\LTSvc\labvnc.exe::: LTService v120.451 - 12/4/2018 8:03:06 PM - Failed to check Dependancy: 100 C:\windows\LTSvc\labvnc.exe::: LTService v120.451 - 12/4/2018 8:03:07 PM - Download Dep File Success 101 C:\windows\LTSvc\vnchooks.dll::: LTService v120.451 - 12/4/2018 8:03:07 PM - Failed to check Dependancy: 101 C:\windows\LTSvc\vnchooks.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Download Dep File Success 105 C:\windows\LTSvc\devP2P.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Failed to check Dependancy: 105 C:\windows\LTSvc\devP2P.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Download Dep File Success 106 C:\windows\LTSvc\LabTechCommon.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Failed to check Dependancy: 106 C:\windows\LTSvc\LabTechCommon.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Download Dep File Success 107 C:\windows\LTSvc\wbem-sharp.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Failed to check Dependancy: 107 C:\windows\LTSvc\wbem-sharp.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Download Dep File Success 108 C:\windows\LTSvc\nsoftware.IPWorks.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Failed to check Dependancy: 108 C:\windows\LTSvc\nsoftware.IPWorks.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Download Dep File Success 109 C:\windows\LTSvc\nsoftware.IPWorksSSH.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Failed to check Dependancy: 109 C:\windows\LTSvc\nsoftware.IPWorksSSH.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Download Dep File Success 110 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Failed to check Dependancy: 110 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.System.dll::: LTService v120.451 - 12/4/2018 8:03:10 PM - Download Dep File Success -10 C:\windows\LTSvc\plugins\Backup.Acronis.dll::: LTService v120.451 - 12/4/2018 8:03:10 PM - Failed to check Dependancy: -10 C:\windows\LTSvc\plugins\Backup.Acronis.dll::: LTService v120.451 - 12/4/2018 8:03:11 PM - Download Dep File Success -495 C:\windows\LTSvc\plugins\Intronis.dll::: LTService v120.451 - 12/4/2018 8:03:11 PM - Failed to check Dependancy: -495 C:\windows\LTSvc\plugins\Intronis.dll::: LTService v120.451 - 12/4/2018 8:03:11 PM - Cleaning up Supporting Files and Logs:::: LTService v120.451 - 12/4/2018 8:03:12 PM - Initializing Tunnels...::: LTService v120.451 - 12/4/2018 8:03:12 PM - Observed unhandled exception: Site:TestTunnels Error:System.BadImageFormatException: Could not load file or assembly 'Interop.wodVPN, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The module was expected to contain an assembly manifest. File name: 'Interop.wodVPN, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' at LTSVC.modTunnels.TestTunnels(Boolean& VPNAvail) at LTSVC.modTunnels.InitTunnels() at LTSVC.LTService.Startup() at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart() WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. ::: LTService v120.451 - 12/4/2018 8:03:12 PM - Error: The inventoryrepository's InitializeInventoryDB method has thrown an exception.::: LTService v120.451 - 12/4/2018 8:03:12 PM - Registered LTService for remoting on 42000.::: LTService v120.451 - 12/4/2018 8:03:12 PM - REMOTING PORT IS:42000::: LTService v120.451 - 12/4/2018 8:03:12 PM - INIT CLR:4.0.30319.42000::: LTService v120.451 - 12/4/2018 8:03:12 PM - Platform\OS: Win32NT\10 0::: LTService v120.451 - 12/4/2018 8:03:12 PM - Settings loaded.::: LTService v120.451 - 12/4/2018 8:03:27 PM - Post Upgrade Actions. Ex: Version string portion was too short or too long. ::: LTService v120.451 - 12/4/2018 8:03:27 PM - 64BIT: True::: LTService v120.451 - 12/4/2018 8:03:27 PM - Setting SSL Policy::: LTService v120.451 - 12/4/2018 8:03:43 PM - Download Dep File Success 1 C:\windows\LTSvc\setcad.exe::: LTService v120.451 - 12/4/2018 8:03:43 PM - Failed to check Dependancy: 1 C:\windows\LTSvc\setcad.exe::: LTService v120.451 - 12/4/2018 8:03:44 PM - Download Dep File Success 3 C:\windows\LTSvc\cpuidsdk.dll::: LTService v120.451 - 12/4/2018 8:03:44 PM - Failed to check Dependancy: 3 C:\windows\LTSvc\cpuidsdk.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Download Dep File Success 4 C:\windows\LTSvc\ICSharpCode.SharpZipLib.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Failed to check Dependancy: 4 C:\windows\LTSvc\ICSharpCode.SharpZipLib.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Download Dep File Success 5 C:\windows\LTSvc\Interop.wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Failed to check Dependancy: 5 C:\windows\LTSvc\Interop.wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Download Dep File Success 6 C:\windows\LTSvc\Interop.WUApiLib.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Failed to check Dependancy: 6 C:\windows\LTSvc\Interop.WUApiLib.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Download Dep File Success 9 C:\windows\LTSvc\LSR.exe::: LTService v120.451 - 12/4/2018 8:03:45 PM - Failed to check Dependancy: 9 C:\windows\LTSvc\LSR.exe::: LTService v120.451 - 12/4/2018 8:03:46 PM - Download Dep File Success 10 C:\windows\LTSvc\nsoftware.IPWorks.dll::: LTService v120.451 - 12/4/2018 8:03:46 PM - Failed to check Dependancy: 10 C:\windows\LTSvc\nsoftware.IPWorks.dll::: LTService v120.451 - 12/4/2018 8:03:47 PM - Download Dep File Success 11 C:\windows\LTSvc\nsoftware.IPWorksSSH.dll::: LTService v120.451 - 12/4/2018 8:03:47 PM - Failed to check Dependancy: 11 C:\windows\LTSvc\nsoftware.IPWorksSSH.dll::: LTService v120.451 - 12/4/2018 8:03:47 PM - Download Dep File Success 12 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 12 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Download Dep File Success 14 C:\windows\LTSvc\PS.exe::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 14 C:\windows\LTSvc\PS.exe::: LTService v120.451 - 12/4/2018 8:03:48 PM - Download Dep File Success 17 C:\windows\LTSvc\SCHook.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 17 C:\windows\LTSvc\SCHook.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Download Dep File Success 18 C:\windows\LTSvc\screenhooks.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 18 C:\windows\LTSvc\screenhooks.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Download Dep File Success 19 C:\windows\LTSvc\screenhooks32.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 19 C:\windows\LTSvc\screenhooks32.dll::: LTService v120.451 - 12/4/2018 8:03:53 PM - Download Dep File Success 20 C:\windows\LTSvc\tvnserver.exe::: LTService v120.451 - 12/4/2018 8:03:53 PM - Failed to check Dependancy: 20 C:\windows\LTSvc\tvnserver.exe::: LTService v120.451 - 12/4/2018 8:03:54 PM - Download Dep File Success 23 C:\windows\LTSvc\wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:54 PM - Failed to check Dependancy: 23 C:\windows\LTSvc\wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:54 PM - Download Dep File Success 93 C:\windows\LTSvc\System.Data.SQLite.dll::: LTService v120.451 - 12/4/2018 8:03:54 PM - Failed to check Dependancy: 93 C:\windows\LTSvc\System.Data.SQLite.dll::: LTService v120.451 - 12/4/2018 8:03:55 PM - Download Dep File Success 95 C:\windows\LTSvc\SQLite.Interop.dll::: LTService v120.451 - 12/4/2018 8:03:55 PM - Failed to check Dependancy: 95 C:\windows\LTSvc\SQLite.Interop.dll::: LTService v120.451 - 12/4/2018 8:04:00 PM - Download Dep File Success 100 C:\windows\LTSvc\labvnc.exe::: LTService v120.451 - 12/4/2018 8:04:00 PM - Failed to check Dependancy: 100 C:\windows\LTSvc\labvnc.exe::: LTService v120.451 - 12/4/2018 8:04:01 PM - Download Dep File Success 101 C:\windows\LTSvc\vnchooks.dll::: LTService v120.451 - 12/4/2018 8:04:01 PM - Failed to check Dependancy: 101 C:\windows\LTSvc\vnchooks.dll::: LTService v120.451 - 12/4/2018 8:04:01 PM - Download Dep File Success 105 C:\windows\LTSvc\devP2P.dll::: LTService v120.451 - 12/4/2018 8:04:01 PM - Failed to check Dependancy: 105 C:\windows\LTSvc\devP2P.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Download Dep File Success 106 C:\windows\LTSvc\LabTechCommon.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Failed to check Dependancy: 106 C:\windows\LTSvc\LabTechCommon.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Download Dep File Success 107 C:\windows\LTSvc\wbem-sharp.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Failed to check Dependancy: 107 C:\windows\LTSvc\wbem-sharp.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Download Dep File Success 108 C:\windows\LTSvc\nsoftware.IPWorks.System.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Failed to check Dependancy: 108 C:\windows\LTSvc\nsoftware.IPWorks.System.dll::: LTService v120.451 - 12/4/2018 8:04:03 PM - Download Dep File Success 109 C:\windows\LTSvc\nsoftware.IPWorksSSH.System.dll::: LTService v120.451 - 12/4/2018 8:04:03 PM - Failed to check Dependancy: 109 C:\windows\LTSvc\nsoftware.IPWorksSSH.System.dll::: LTService v120.451 - 12/4/2018 8:04:03 PM - Download Dep File Success 110 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.System.dll::: LTService v120.451 - 12/4/2018 8:04:03 PM - Failed to check Dependancy: 110 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.System.dll::: LTService v120.451 - 12/4/2018 8:04:04 PM - Download Dep File Success -10 C:\windows\LTSvc\plugins\Backup.Acronis.dll::: LTService v120.451 - 12/4/2018 8:04:04 PM - Failed to check Dependancy: -10 C:\windows\LTSvc\plugins\Backup.Acronis.dll::: LTService v120.451 - 12/4/2018 8:04:05 PM - Download Dep File Success -495 C:\windows\LTSvc\plugins\Intronis.dll::: LTService v120.451 - 12/4/2018 8:04:05 PM - Failed to check Dependancy: -495 C:\windows\LTSvc\plugins\Intronis.dll::: LTService v120.451 - 12/4/2018 8:04:05 PM - Cleaning up Supporting Files and Logs:::: LTService v120.451 - 12/4/2018 8:04:05 PM - Initializing Tunnels...::: LTService v120.451 - 12/4/2018 8:04:06 PM - Observed unhandled exception: Site:TestTunnels Error:System.BadImageFormatException: Could not load file or assembly 'Interop.wodVPN, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The module was expected to contain an assembly manifest. File name: 'Interop.wodVPN, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' at LTSVC.modTunnels.TestTunnels(Boolean& VPNAvail) at LTSVC.modTunnels.InitTunnels() at LTSVC.LTService.Startup() at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart() WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. :::
  12. Hello, Starting from this great Thread. I am looking at ways to manage computers power plan settings. I tested the scripts from that thread and they generally all worked out of the box I think they were built pre version 12 so I did have to make changes to 1 script line once imported to Automate. My question is on how best to manage when those scripts get applied. I would like to do an AutoJoin Search Group but talking with CW support they say there is no way to use custom SQL Queries as part of Automates "Search" function. What options do I have for creating custom "searches" or creating something equivalent that I can put schedules against? My Background: I've worked with Automate for 5 years in a support role I'm now shifting my focus to Automate Development and am so happy to find this community.
  13. DForder

    CPU BenchMark

    Hi We are wondering if Automate or a script could report on a CPU Benchmark/Performance rating. The reason I am asking is that we have meetings with our customers based on their IT equipment, and it would be great if we were able to show them the list of CPU's and their benchmark, so we can identify what PC's need replacing. Currently we manually lookup a CPU Benchmark using PassMark's website - https://www.cpubenchmark.net. However, as we have a larger number of customers, it's too time consuming to manually score each device. BrightGauge is a very useful plug-in that we have, but unfortunately there does not appear to be any filter that is able to report on a CPU Score. I look forward to your suggestions/feedback. Many Thanks. Regards, Danny
  14. Aenabs

    Report Center Date Format

    Hi Guys, I have been using Automate for the last 6 months and so far I have managed to improve my Knowledge and usage of the system. We recently got Report Center installed and I have been working on what I thought to be a simple solution to the Monitor - Agents no checkin for last 30days. Objective: Create an automated report that queries the Computer data and returns data (Agents no checkin for last 30days) I have configured my data source to use the following; Computer table, I can pull information from all clients but cannot restrict this information to only return devices that have not checked in online using the field () I have also tried the following but it has failed to return the required results. I changed the expression for the field ComputerDateLastContact I have added the following ComputerName as a calculated field and set the expression to below; But still no results. To my surprise there is no clear location to restrict this info using SQL codes such as (', Format(AddDays(Now(),-30), 'MMMM d - '), Format(Now(), 'MMMM d, yyyy)')). I also tried to add this to the Where SQL statement in the Query Editor; Please I need help, I have been in touch with ConnectWise support and their response was not great - they only assist with default reports not custom reports. I believe in normal SQL application this would be as easy as - SELECT Computers FROM computers, location, client LEFT JOIN by client WHERE computer.ComputerDateLastContact > 30days I am looking to restrict the data pulled from the database, which I believe is similar to the filter screen on connectwise Report list, see below. However no one in connectwise support is trained extensively to advise. I feel this is a simple filter that can be applied to the report. Any directions or help would be great
  15. cklumpp82

    Patch Manager Alternatives

    So, i am trying to find an alternative to patch manager that does not rely on windows update for inventory, but can be managed by automate. I know it sounds weird but we have a client that double checks our patch cycles with GFI and recently, for the second time, found a bug in windows update agent regarding the October Security Rollups. GFI showed the patch ready and needed and labtech doesn't. After troubleshooting we found an issue with windows update on his servers and because of that he wants a new solution used or for us to patch all 72 manually. What options are out there? I know this sounds insane (at least to me) but it is an honest ask...
  16. My Script that i wrote for Automate deploys a ps1 file and runs it as admin. But the script appears to run under Local admin credentials because "$env:LogonServer" doesn't expand to the actual logon server for the site. It expands to "C:\" The reason im using this approach is that i want the script to be compatible for all our client sites. The domain admin credentials are in the sites "Passwords" section and all the defaults are set to run things under those credentials but i still cant get that variable to expand properly
  17. CorbynGreenwood

    Download from a local share to a local machine

    Hi, I am currently working on script that installs some software. The script takes a parameter for a share where if empty it will download these files from the official servers. but if the share tab is not empty it will attempt to download the files from the given share. This is where the problem comes in, the script never seems to be able to download from the share itself and just kind of passes through, without throwing any errors. This is the code the script tries to run to download the files (batch script) @echo off cd "destination" pushd @share@ xcopy /s /i "Office" "destination" popd Where @share@ is the value in the share field. Perhaps I'm passing the share into the script incorrectly, I'm unsure. That is the way it works with a PowerShell script so I assumed the same. both system and anonymous have access to the share. However I cant run the batch script as admin through automate as it breaks. Any help is kindly appreciated. Cheers
  18. Hello, I'm starting look to moving to the web control console instead of the thick client but I think I must be missing something. I have Automate 12 patch 10 installed. When I open the web console I am limited on the things I can do such as add a new client, open the settings for a client to edit passwords, default templates, etc. What am I missing? I've looked for instructions on Connectwise but not seeing what I need to help me get this set up.
  19. First forum post for me (I've posted in the Slack channel once or twice). We are running ConnectWise Mange v2018.4 and Automate v12.0.327 (Patch 5). The integration was never performed between these two products (the reason why is no longer with the company). It has been tasked to me to get these integrated and our Automation up and running. We have been using CW Manage as our daily-driver for roughly 4 years. We have been using Automate about the same length of time. We have played around in Automate, but there is nothing of true significance there. The main function Automate plays for us is the ScreenConnect side of things. One of the things that has kept my company from performing this integration in the past is trepidation with regards to the potential flood of tickets. We have been discussing what options we have and have come up with the three following options: 1) ConnectWise Manage/Automate “Current” a. Clear and disable all monitors that will create tickets in Automate b. Clean up old client accounts i. Automate has quite a few old clients that were not offboarded properly c. Clean up unwanted agents d. Create new monitoring and provisioning settings in Automate i. Connect Automate clients to Manage clients ii. Map them via integration setup Notes: This will leave us with some possible monitoring and/or ticket creation in Automate (ticket explosion in Manage) as it would be easy to miss a client or monitor rule 2) ConnectWise Manage/Automate “Clean” a. Uninstall all Automate Agents. i. Leave all ScreenConnect agents installed. ii. Document what Agents we will want to reinstall in the end b. Purge all clients and locations in Automate i. Need input on how to achieve this c. Integrate Manage and Automate. i. This will allow all client names to be imported and match d. Fix password structure on Manage side i. We are currently storing our passwords in a “wall of text” in the notes field of Manage Configurations. This needs to change (working on a solution) e. Create monitoring and provisioning settings f. Reinstall Agents identified in first step and reinstall through ScreenConnect Notes: This would be the least likely option to cause unplanned tickets or alerts. Would also provide Client name consistency. Also, we would have the ability to better control the deployment/provisioning of all clients going forward as we can crate a series of client types for monitoring and control all installs from the start. 3) ConnectWise Manage/Automate “Hybrid” Would need to check into this option – but maybe we can just ignore all current data in Automate a. Clear and disable all monitors in Automate b. Integrate Manage and Automate i. This will allow client names to be imported (NOT mapped) ii. Leave ALL old clients alone. c. Ignore the current clients and locations d. Fix password structure on Manage side i. Same as item D in 2 e. Create new monitoring and provisioning settings f. Move all the current agents to the imported clients and locations Notes: This would need to be researched more if this is what we decide to go with. Downsides are the same as option 1 “Current”. Could also have an issue where the import syncs bad data (from ‘ignored’ clients) back into Manage. We are heavily leaning towards option 2 as we feel we would have the most control to: minimize our chances of a ticket flood, control the names of clients as they are imported, minimize labor involved with the cleanup/integration. I'm brand new to the world of Automate, and this will be my first step (of many) to get our Automation up and running. What I'm looking for is any input any of you would have before we pull the trigger on this. Thanks in advance.
  20. ViCiouS

    Automate Plugins

    Anyone know of any repositories for Automate plugins? I already utilize http://www.plugins4automate.com. Any suggestions? Thanks!!
  21. Aenabs

    Monitor /Alert/Script template

    Hi all, New to Automate and learning to handle its vast capabilities of automation. I have a monitor that checks for devices not discovered on the network for a setting time period e.g. 7days. It works fine it sends an email to the registered email in the alert template when a new device is discovered. However I want to improve the automation with this monitor/alert/script. I would like to create a script that when the monitor is trigger the alert runs. I want this script to collate a list of the devices by "client/location" generated from the monitor and rather than send individual repeated emails to same client(email field) I would like it to input all the devices not seen for more than eg 7days into the automate email and email the client(selected email field). I had a look at running a search and creating search groups but it seems like this would lead to various obstacles. I believe their should be a way to script what I want automate to do so It looks up the list of devices, looks up the client name, groups it and emails it to the contact for that client. Not sure if that make sense. Thanks in advance.
  22. Is there a way to force Labtech to see the agent as a server instead of just a workstation, aside from installing the Mac Server software package? Thanks, Stephen
  23. We've recently ran into an issue with cumulative updates on Windows 10 machines causing the machines to bsd. Is there a way to have the cumulative updates install separately over the weekend?
  24. Hi All, First post so apologies if I'm in the wrong location on the forum. We are about 6 months into the roll out and already its becoming clear that disconnected agents where the devices has been retired or replaced need to be dealt with cleverly so stop a bulk building up. We have spoken to a number of clients and they are all of the opinion anything disconnected for more that 60 days can just be deleted. A:) What are your thoughts on this, how are you handling diconnected agents B:) Is there a way to make Automate automate this process. ie Agent last connect >60 days = Retire asset C:) If a retired asset comes back online after its been retired, how does Automate handle this. Does it move it back to live, does it warn you or does it continue to ignore it. Thank you in advance for any thoughts or assistance. Regards Patrick
  25. Good morning, I am working on a report for our CEO. He has asked that we generate a monthly report to list all remote software that isn't Connectwise Control. I looked through the report center, I even read through all of the documentation that Connectwise has on this product. I was still unable to achieve this. When running a search I was able to grab the SQL syntax from it and this is what I got: SELECT computers.computerid as `Computer Id`, computers.name as `Computer Name`, clients.name as `Client Name`, computers.domain as `Computer Domain`, computers.username as `Computer User`, Software.Name as `Computer.Applications.Name' FROM Computers LEFT JOIN inv_operatingsystem ON (Computers.ComputerId=inv_operatingsystem.ComputerId) LEFT JOIN Clients ON (Computers.ClientId=Clients.ClientId) LEFT JOIN Locations ON (Computers.LocationId=Locations.LocationID) LEFT JOIN Software ON (Software.ComputerId = Computers.ComputerId) WHERE ((((Instr(Software.Name,'TeamViewer') > 0) OR (Instr(Software.Name,'Remote Utilities') > 0) OR (Instr(Software.Name,'Ultra VNC') > 0) OR (Instr(Software.Name,'RemotePC') > 0) OR (Instr(Software.Name,'AnyDesk') > 0) OR (Instr(Software.Name,'Comodo Unite') > 0) OR (Instr(Software.Name,'join.me') > 0) OR (Instr(Software.Name,'LogmeIn') > 0) OR (Instr(Software.Name,'VNC') > 0)))) From here it listed all of the tables that I needed. I saw within the report center there was a script editor where you were able to use C#, Visual Basic, and JScript .NET. Is there a way to run a custom SQL query within the script editor using one of those languages? I am really needing help on this one. If anyone has any thoughts on this, please let me know!
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