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Found 35 results

  1. Hello! I am looking for some advice on scripting a Rapidfire Network Detective domain, and local PC scans. We have several customers we utilize Network Detective on, and would like to create one script to run at all locations. I could use some help with the logic of this, and how it may work. This is what I have so far. Run Network Detective application first time and save the settings in a common location (C:\Rapidfire) Run the saved settings in a Automate script that executes a batch as an admin. (This seems to be working) Run the local data collector on workstations in the domain (should I do this via batch as well, could I call this in the original script?) Pull the results file, and upload them to the cloud or a server off site. Any help you could provide with this would be great! Also if you have any good resources on creating scripts, I'd love to see them.
  2. Hey Guys & Girls, After a long time away from Automate, well looks like I am coming back thank god as my new company have all but decided to move over and get me to set it all up! One thing which keeps coming up those as resistance to it, is the following... What are the most useful \ most used scripts in Automate out of the box, I find this hard to answer as I wrote all our for the old company and we used very little out of the box scripts which now looks a lot more complete than it did last time I set up a new Automate server which was back on version 9 or 10 (I realise everyone's list maybe different but any good examples would be appreciated). At the moment the company is doing a very manual backup check process, this needs to stop, I get there is quite good Shadow Protect integration through the plugin but other programs are a bit more hit and miss, we have all sorts from Asigra to Windows Backups but mostly StorageCraft. I am wondering if there is any wonderful does all plugins or script for checking backups from any application (or at least most)?! I think I know the answer but after some time away would like to know if it's changed... Agent Deployment, the probe is OK and useful in some cases, but we found Group Policy Run Once was the best deployment option for Domain based PC's? We have 300+ Agents on LogMeIn, I know we could deploy it to these machines fairly easily but would be in root group unless we wrote a number of versions (1 per location), has anyone got a clever way to do this better? What have I missed since LT10? I have had a few demo's etc. and I can see that much is improved and added since I last used it, Updates, Layout \ Design etc. but much also looks very much as was it the backend, particularly the script editor which I am pleased to see if as comprehensive as it's always been, is there anything less obvious which has changed improved over the last few years? (Probably many points, I am looking for things I can use as selling points to directors if that helps). Anything else I should raise? Something coming soon? In development? etc.? I realise many of those questions are quite open which I apologies for, I don't expect any real detail in your responses I don't mind doing the leg work in researching the details, one liners will do if you prefer. I also realise I can get much of this information from the sales guys and believe me I have tried, but I get indifferent responses to some questions, for example most useful scripts, they say to don't know, don't have this info which is fair enough in my view but some of our Regional Managers want more, some of the other questions we have got answers from but I think I may get a whole different and more compelling set of responses from you guys who actually use it day to day! So all responses appreciated! Thanks Hoe.
  3. Hi Folks, I was in the middle of setting up SSO for Connectwise thinking this is great all users can log in to all the applications using their Office 365 account Then I learnt that in true Connectwise style they are not enabling SSO for the thick client in Automate - sure everything is moving to the web (yeah right) So now I am left with a dilemma - I enable SSO for Manage / Sell / Control and then setup a different 2FA for Automate which is bloody tedious. What have others done here just out of curiosity. This whole move to the web client is dumb the web client is nowhere near the fat client. Thanks
  4. Hi all, I've noticed that the WCC session times out after around 30 min or so and the user then needs to log back in with their 2FA etc. Is there an easy way to increase the WCC session to 4 hours or so? I'm not sure where to find the settings to change this in Automate, would appreciate any help. We are currently on Automate v19.0.225 (Patch 8). Apologies if this has been asked somewhere else on the forums already, I couldn't find any info on it though. Cheers! Ew0k
  5. I'm having a problem where tickets in ConnectWise Manage are automatically getting 5 minutes of time added for tickets coming from Automate, specifically from an internal monitor to check for automatic services being stopped. The monitor is set to "Do Nothing" for the script to run, however the audit log on the ticket shows "Restarted service... successfully" when it is adding the time to the ticket. Any suggestions on where I should look in Automate to change this? I no longer want it to automatically add the time for this.
  6. We use Automate version 12 and Control. Over the past few months, we have seen a growing number of Automate agents becoming corrupted and going offline. At the same time, we are finding those same agents are in fact online and their Control (Screen Connect) session is active. With that said, is there a way to setup something in Automate that would alert us if an agent is offline in Automate but is still online in Control? That way we would know that we need to repair the Automate agent on those computers.
  7. We are trying to get started with ConnectWise integration. We have a solution running which which uses ConnectWise Automate currently in read-only mode using the REST APIs. We now want to call services to start to update the database and exploit other integration points by accessing the various plugins such as the Connect function in Control. Unfortunately we are finding both the developer and the invent pages of the website somewhat opaque. Can anyone point me at a baby steps document that can take us through in bite size chunks the activity to start to exploit what is clearly a rich environment.
  8. Has anyone here taken the plunge and are running their Automate server in Microsoft Azure? We're considering it and would like to see how other partners are finding it. We've got just over 4000 agents and have plenty of scripts running in the system. I'd appreciate some feedback if you're using this platform - including number of agents you have in it and what spec/level Azure VM you're running with. Also, are you split server or got your eggs in a single basket?
  9. New agents are getting this error, Automate support is useless and I got in the schedule for Sunday.......can anyone advise what the issue is and how to fix? We've uninstalled/reinstalled, even going into Revo, both MSI and EXE versions, etc. LTService v120.451 - 12/4/2018 8:02:20 PM - Error: The inventoryrepository's InitializeInventoryDB method has thrown an exception.::: LTService v120.451 - 12/4/2018 8:02:20 PM - Registered LTService for remoting on 42000.::: LTService v120.451 - 12/4/2018 8:02:20 PM - REMOTING PORT IS:42000::: LTService v120.451 - 12/4/2018 8:02:20 PM - INIT CLR:4.0.30319.42000::: LTService v120.451 - 12/4/2018 8:02:20 PM - Platform\OS: Win32NT\10 0::: LTService v120.451 - 12/4/2018 8:02:20 PM - Settings loaded.::: LTService v120.451 - 12/4/2018 8:02:35 PM - Post Upgrade Actions. Ex: Version string portion was too short or too long. ::: LTService v120.451 - 12/4/2018 8:02:35 PM - 64BIT: True::: LTService v120.451 - 12/4/2018 8:02:35 PM - Setting SSL Policy::: LTService v120.451 - 12/4/2018 8:02:50 PM - Download Dep File Success 1 C:\windows\LTSvc\setcad.exe::: LTService v120.451 - 12/4/2018 8:02:50 PM - Failed to check Dependancy: 1 C:\windows\LTSvc\setcad.exe::: LTService v120.451 - 12/4/2018 8:02:51 PM - Download Dep File Success 3 C:\windows\LTSvc\cpuidsdk.dll::: LTService v120.451 - 12/4/2018 8:02:51 PM - Failed to check Dependancy: 3 C:\windows\LTSvc\cpuidsdk.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Download Dep File Success 4 C:\windows\LTSvc\ICSharpCode.SharpZipLib.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Failed to check Dependancy: 4 C:\windows\LTSvc\ICSharpCode.SharpZipLib.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Download Dep File Success 5 C:\windows\LTSvc\Interop.wodVPN.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Failed to check Dependancy: 5 C:\windows\LTSvc\Interop.wodVPN.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Download Dep File Success 6 C:\windows\LTSvc\Interop.WUApiLib.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Failed to check Dependancy: 6 C:\windows\LTSvc\Interop.WUApiLib.dll::: LTService v120.451 - 12/4/2018 8:02:52 PM - Download Dep File Success 9 C:\windows\LTSvc\LSR.exe::: LTService v120.451 - 12/4/2018 8:02:52 PM - Failed to check Dependancy: 9 C:\windows\LTSvc\LSR.exe::: LTService v120.451 - 12/4/2018 8:02:53 PM - Download Dep File Success 10 C:\windows\LTSvc\nsoftware.IPWorks.dll::: LTService v120.451 - 12/4/2018 8:02:53 PM - Failed to check Dependancy: 10 C:\windows\LTSvc\nsoftware.IPWorks.dll::: LTService v120.451 - 12/4/2018 8:02:54 PM - Download Dep File Success 11 C:\windows\LTSvc\nsoftware.IPWorksSSH.dll::: LTService v120.451 - 12/4/2018 8:02:54 PM - Failed to check Dependancy: 11 C:\windows\LTSvc\nsoftware.IPWorksSSH.dll::: LTService v120.451 - 12/4/2018 8:02:54 PM - Download Dep File Success 12 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.dll::: LTService v120.451 - 12/4/2018 8:02:54 PM - Failed to check Dependancy: 12 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Download Dep File Success 14 C:\windows\LTSvc\PS.exe::: LTService v120.451 - 12/4/2018 8:02:55 PM - Failed to check Dependancy: 14 C:\windows\LTSvc\PS.exe::: LTService v120.451 - 12/4/2018 8:02:55 PM - Download Dep File Success 17 C:\windows\LTSvc\SCHook.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Failed to check Dependancy: 17 C:\windows\LTSvc\SCHook.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Download Dep File Success 18 C:\windows\LTSvc\screenhooks.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Failed to check Dependancy: 18 C:\windows\LTSvc\screenhooks.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Download Dep File Success 19 C:\windows\LTSvc\screenhooks32.dll::: LTService v120.451 - 12/4/2018 8:02:55 PM - Failed to check Dependancy: 19 C:\windows\LTSvc\screenhooks32.dll::: LTService v120.451 - 12/4/2018 8:03:00 PM - Download Dep File Success 20 C:\windows\LTSvc\tvnserver.exe::: LTService v120.451 - 12/4/2018 8:03:00 PM - Failed to check Dependancy: 20 C:\windows\LTSvc\tvnserver.exe::: LTService v120.451 - 12/4/2018 8:03:01 PM - Download Dep File Success 23 C:\windows\LTSvc\wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:01 PM - Failed to check Dependancy: 23 C:\windows\LTSvc\wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:02 PM - Download Dep File Success 93 C:\windows\LTSvc\System.Data.SQLite.dll::: LTService v120.451 - 12/4/2018 8:03:02 PM - Failed to check Dependancy: 93 C:\windows\LTSvc\System.Data.SQLite.dll::: LTService v120.451 - 12/4/2018 8:03:02 PM - Download Dep File Success 95 C:\windows\LTSvc\SQLite.Interop.dll::: LTService v120.451 - 12/4/2018 8:03:02 PM - Failed to check Dependancy: 95 C:\windows\LTSvc\SQLite.Interop.dll::: LTService v120.451 - 12/4/2018 8:03:06 PM - Download Dep File Success 100 C:\windows\LTSvc\labvnc.exe::: LTService v120.451 - 12/4/2018 8:03:06 PM - Failed to check Dependancy: 100 C:\windows\LTSvc\labvnc.exe::: LTService v120.451 - 12/4/2018 8:03:07 PM - Download Dep File Success 101 C:\windows\LTSvc\vnchooks.dll::: LTService v120.451 - 12/4/2018 8:03:07 PM - Failed to check Dependancy: 101 C:\windows\LTSvc\vnchooks.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Download Dep File Success 105 C:\windows\LTSvc\devP2P.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Failed to check Dependancy: 105 C:\windows\LTSvc\devP2P.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Download Dep File Success 106 C:\windows\LTSvc\LabTechCommon.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Failed to check Dependancy: 106 C:\windows\LTSvc\LabTechCommon.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Download Dep File Success 107 C:\windows\LTSvc\wbem-sharp.dll::: LTService v120.451 - 12/4/2018 8:03:08 PM - Failed to check Dependancy: 107 C:\windows\LTSvc\wbem-sharp.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Download Dep File Success 108 C:\windows\LTSvc\nsoftware.IPWorks.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Failed to check Dependancy: 108 C:\windows\LTSvc\nsoftware.IPWorks.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Download Dep File Success 109 C:\windows\LTSvc\nsoftware.IPWorksSSH.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Failed to check Dependancy: 109 C:\windows\LTSvc\nsoftware.IPWorksSSH.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Download Dep File Success 110 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.System.dll::: LTService v120.451 - 12/4/2018 8:03:09 PM - Failed to check Dependancy: 110 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.System.dll::: LTService v120.451 - 12/4/2018 8:03:10 PM - Download Dep File Success -10 C:\windows\LTSvc\plugins\Backup.Acronis.dll::: LTService v120.451 - 12/4/2018 8:03:10 PM - Failed to check Dependancy: -10 C:\windows\LTSvc\plugins\Backup.Acronis.dll::: LTService v120.451 - 12/4/2018 8:03:11 PM - Download Dep File Success -495 C:\windows\LTSvc\plugins\Intronis.dll::: LTService v120.451 - 12/4/2018 8:03:11 PM - Failed to check Dependancy: -495 C:\windows\LTSvc\plugins\Intronis.dll::: LTService v120.451 - 12/4/2018 8:03:11 PM - Cleaning up Supporting Files and Logs:::: LTService v120.451 - 12/4/2018 8:03:12 PM - Initializing Tunnels...::: LTService v120.451 - 12/4/2018 8:03:12 PM - Observed unhandled exception: Site:TestTunnels Error:System.BadImageFormatException: Could not load file or assembly 'Interop.wodVPN, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The module was expected to contain an assembly manifest. File name: 'Interop.wodVPN, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' at LTSVC.modTunnels.TestTunnels(Boolean& VPNAvail) at LTSVC.modTunnels.InitTunnels() at LTSVC.LTService.Startup() at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart() WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. ::: LTService v120.451 - 12/4/2018 8:03:12 PM - Error: The inventoryrepository's InitializeInventoryDB method has thrown an exception.::: LTService v120.451 - 12/4/2018 8:03:12 PM - Registered LTService for remoting on 42000.::: LTService v120.451 - 12/4/2018 8:03:12 PM - REMOTING PORT IS:42000::: LTService v120.451 - 12/4/2018 8:03:12 PM - INIT CLR:4.0.30319.42000::: LTService v120.451 - 12/4/2018 8:03:12 PM - Platform\OS: Win32NT\10 0::: LTService v120.451 - 12/4/2018 8:03:12 PM - Settings loaded.::: LTService v120.451 - 12/4/2018 8:03:27 PM - Post Upgrade Actions. Ex: Version string portion was too short or too long. ::: LTService v120.451 - 12/4/2018 8:03:27 PM - 64BIT: True::: LTService v120.451 - 12/4/2018 8:03:27 PM - Setting SSL Policy::: LTService v120.451 - 12/4/2018 8:03:43 PM - Download Dep File Success 1 C:\windows\LTSvc\setcad.exe::: LTService v120.451 - 12/4/2018 8:03:43 PM - Failed to check Dependancy: 1 C:\windows\LTSvc\setcad.exe::: LTService v120.451 - 12/4/2018 8:03:44 PM - Download Dep File Success 3 C:\windows\LTSvc\cpuidsdk.dll::: LTService v120.451 - 12/4/2018 8:03:44 PM - Failed to check Dependancy: 3 C:\windows\LTSvc\cpuidsdk.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Download Dep File Success 4 C:\windows\LTSvc\ICSharpCode.SharpZipLib.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Failed to check Dependancy: 4 C:\windows\LTSvc\ICSharpCode.SharpZipLib.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Download Dep File Success 5 C:\windows\LTSvc\Interop.wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Failed to check Dependancy: 5 C:\windows\LTSvc\Interop.wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Download Dep File Success 6 C:\windows\LTSvc\Interop.WUApiLib.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Failed to check Dependancy: 6 C:\windows\LTSvc\Interop.WUApiLib.dll::: LTService v120.451 - 12/4/2018 8:03:45 PM - Download Dep File Success 9 C:\windows\LTSvc\LSR.exe::: LTService v120.451 - 12/4/2018 8:03:45 PM - Failed to check Dependancy: 9 C:\windows\LTSvc\LSR.exe::: LTService v120.451 - 12/4/2018 8:03:46 PM - Download Dep File Success 10 C:\windows\LTSvc\nsoftware.IPWorks.dll::: LTService v120.451 - 12/4/2018 8:03:46 PM - Failed to check Dependancy: 10 C:\windows\LTSvc\nsoftware.IPWorks.dll::: LTService v120.451 - 12/4/2018 8:03:47 PM - Download Dep File Success 11 C:\windows\LTSvc\nsoftware.IPWorksSSH.dll::: LTService v120.451 - 12/4/2018 8:03:47 PM - Failed to check Dependancy: 11 C:\windows\LTSvc\nsoftware.IPWorksSSH.dll::: LTService v120.451 - 12/4/2018 8:03:47 PM - Download Dep File Success 12 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 12 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Download Dep File Success 14 C:\windows\LTSvc\PS.exe::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 14 C:\windows\LTSvc\PS.exe::: LTService v120.451 - 12/4/2018 8:03:48 PM - Download Dep File Success 17 C:\windows\LTSvc\SCHook.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 17 C:\windows\LTSvc\SCHook.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Download Dep File Success 18 C:\windows\LTSvc\screenhooks.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 18 C:\windows\LTSvc\screenhooks.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Download Dep File Success 19 C:\windows\LTSvc\screenhooks32.dll::: LTService v120.451 - 12/4/2018 8:03:48 PM - Failed to check Dependancy: 19 C:\windows\LTSvc\screenhooks32.dll::: LTService v120.451 - 12/4/2018 8:03:53 PM - Download Dep File Success 20 C:\windows\LTSvc\tvnserver.exe::: LTService v120.451 - 12/4/2018 8:03:53 PM - Failed to check Dependancy: 20 C:\windows\LTSvc\tvnserver.exe::: LTService v120.451 - 12/4/2018 8:03:54 PM - Download Dep File Success 23 C:\windows\LTSvc\wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:54 PM - Failed to check Dependancy: 23 C:\windows\LTSvc\wodVPN.dll::: LTService v120.451 - 12/4/2018 8:03:54 PM - Download Dep File Success 93 C:\windows\LTSvc\System.Data.SQLite.dll::: LTService v120.451 - 12/4/2018 8:03:54 PM - Failed to check Dependancy: 93 C:\windows\LTSvc\System.Data.SQLite.dll::: LTService v120.451 - 12/4/2018 8:03:55 PM - Download Dep File Success 95 C:\windows\LTSvc\SQLite.Interop.dll::: LTService v120.451 - 12/4/2018 8:03:55 PM - Failed to check Dependancy: 95 C:\windows\LTSvc\SQLite.Interop.dll::: LTService v120.451 - 12/4/2018 8:04:00 PM - Download Dep File Success 100 C:\windows\LTSvc\labvnc.exe::: LTService v120.451 - 12/4/2018 8:04:00 PM - Failed to check Dependancy: 100 C:\windows\LTSvc\labvnc.exe::: LTService v120.451 - 12/4/2018 8:04:01 PM - Download Dep File Success 101 C:\windows\LTSvc\vnchooks.dll::: LTService v120.451 - 12/4/2018 8:04:01 PM - Failed to check Dependancy: 101 C:\windows\LTSvc\vnchooks.dll::: LTService v120.451 - 12/4/2018 8:04:01 PM - Download Dep File Success 105 C:\windows\LTSvc\devP2P.dll::: LTService v120.451 - 12/4/2018 8:04:01 PM - Failed to check Dependancy: 105 C:\windows\LTSvc\devP2P.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Download Dep File Success 106 C:\windows\LTSvc\LabTechCommon.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Failed to check Dependancy: 106 C:\windows\LTSvc\LabTechCommon.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Download Dep File Success 107 C:\windows\LTSvc\wbem-sharp.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Failed to check Dependancy: 107 C:\windows\LTSvc\wbem-sharp.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Download Dep File Success 108 C:\windows\LTSvc\nsoftware.IPWorks.System.dll::: LTService v120.451 - 12/4/2018 8:04:02 PM - Failed to check Dependancy: 108 C:\windows\LTSvc\nsoftware.IPWorks.System.dll::: LTService v120.451 - 12/4/2018 8:04:03 PM - Download Dep File Success 109 C:\windows\LTSvc\nsoftware.IPWorksSSH.System.dll::: LTService v120.451 - 12/4/2018 8:04:03 PM - Failed to check Dependancy: 109 C:\windows\LTSvc\nsoftware.IPWorksSSH.System.dll::: LTService v120.451 - 12/4/2018 8:04:03 PM - Download Dep File Success 110 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.System.dll::: LTService v120.451 - 12/4/2018 8:04:03 PM - Failed to check Dependancy: 110 C:\windows\LTSvc\nsoftware.IPWorksSSNMP.System.dll::: LTService v120.451 - 12/4/2018 8:04:04 PM - Download Dep File Success -10 C:\windows\LTSvc\plugins\Backup.Acronis.dll::: LTService v120.451 - 12/4/2018 8:04:04 PM - Failed to check Dependancy: -10 C:\windows\LTSvc\plugins\Backup.Acronis.dll::: LTService v120.451 - 12/4/2018 8:04:05 PM - Download Dep File Success -495 C:\windows\LTSvc\plugins\Intronis.dll::: LTService v120.451 - 12/4/2018 8:04:05 PM - Failed to check Dependancy: -495 C:\windows\LTSvc\plugins\Intronis.dll::: LTService v120.451 - 12/4/2018 8:04:05 PM - Cleaning up Supporting Files and Logs:::: LTService v120.451 - 12/4/2018 8:04:05 PM - Initializing Tunnels...::: LTService v120.451 - 12/4/2018 8:04:06 PM - Observed unhandled exception: Site:TestTunnels Error:System.BadImageFormatException: Could not load file or assembly 'Interop.wodVPN, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The module was expected to contain an assembly manifest. File name: 'Interop.wodVPN, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' at LTSVC.modTunnels.TestTunnels(Boolean& VPNAvail) at LTSVC.modTunnels.InitTunnels() at LTSVC.LTService.Startup() at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart() WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. :::
  10. I'd like to announce that we're going to be hosting our fourth UK Automate Geek Squad event on the 29th May in Nottingham. These events are held twice a year and the target audience is anyone who uses ConnectWise Automate in their business. The general aim of the day is to get together with fellow users and share some coffee(*), ideas, tips, knowledge, scripts and monitors. The event will be held at the Air IT headquarters in Sandiacre just off Junction 25 of the M1. The event commences 9.30am and normally runs until around 4pm. Lunch will be provided. The cost of the event is 60 GBP per person. Places are limited on a first come first served basis so please get in touch as soon as you can to express interest. If this sounds like something you'd benefit from then please drop me an email at tim.wiser@airit.co.uk. * There may also be doughnuts
  11. So, i am trying to find an alternative to patch manager that does not rely on windows update for inventory, but can be managed by automate. I know it sounds weird but we have a client that double checks our patch cycles with GFI and recently, for the second time, found a bug in windows update agent regarding the October Security Rollups. GFI showed the patch ready and needed and labtech doesn't. After troubleshooting we found an issue with windows update on his servers and because of that he wants a new solution used or for us to patch all 72 manually. What options are out there? I know this sounds insane (at least to me) but it is an honest ask...
  12. Hi, Hopefully some one can help me, I'm looking for a way to show a message on a users computer using autoamte. So I want to be able to send a message to a computer saying "Your computer will be restarted for patches on xx day" and then it needs to stay on the screen till th users click ok. Is this possible? Thank you :)
  13. Hi All, I have gone over my allotment of CW Automate licenses. The desktop client stopped counting once I hit 250. Can anyone tell me how to get a hard count of the number of endpoints installed? Thanks, Steve
  14. I am still new to Automate and am trying to figure out how to modify the alert template on a script. The ticket created comes into our Help Desk system (not automate) with a subject that contains the work "Critical". I want to remove that from the subject because the word critical triggers an email to our system, creates a Help Desk ticket & categorizes it as critical, then sends out different emails and text messages for immediate response. We do not need that for the workstation HDD space alerts. Any help is appreciated. Script: Agent Monitor Creation - Disk Current Subject: Disk - C: Drive Space Critical-XXXX(162):9293 - XXXX 162 C: Desired Subject: Disk - C: Drive Space Low-XXXX):9293 - XXXX 162 C:
  15. Hi Community Members, We have recently had Automate implemented(Installed and we have access) and struggling to find my the steps we should follow without making big mistakes. Thought this article will also help people in similar situation to me who are looking for 10 things to do for a newly installed Automate What does enable on-boarding do and how to do it efficiently without causing any impact to end-users or so they don't see prompts on their screen? What are some must-do groupings that helps streamline building new computers, patching etc? What are the monitors that should be turned off or monitors that shouldn't raise a ticket if they don't have a PSA and use a basic Ticketing system like Zendesk - To Avoid ticket noise? To create Clients->Do we have to create a location underneath or a subcategory? As I noticed that clicking on just client name, the ignite didn't give me any options but when I clicked on location or more like a sub-category, it gave me all the Ignite Options? What's the best way to integrate/manage/monitor StorageCraft(SPX, ShadowControl and ImageManager) and Antivirus(ESET)? Any way of doing single-sign on with 365 or LDAP if the Automate server isn't joined to the domain? Any way of recording license keys etc for a client including which computer they are assigned to? Any way of seeing warranty expiry date in the Browse main display for all computers? I know there is an integration with WarrantyMaster but not sure if it shows as a Tab within the display? Ability to see list of computers of computers/servers with issues rather than having to double click on each computer? Any other tips & tricks or steps to follow to get started until someone gets used to of the system so they can start deploying agents to client without making big mistakes?
  16. Is there a minimum required (or recommended) version of ScreenConnect/Control (Server/Access Agent) and/or the related LabTech/Automate Plugin in order to use the "Use Control to Update your Automate Remote Agents" Utility? Also, does ConnectWise have that utility "published" any where on their website? (Didn't see such a link in that Announcement.)
  17. I'm guessing this is something happens often but is there a way to get tickets to close automatically after an application has been set to white list. Other tickets close automatically such as agent needs to be restarted or service has been restored but I don't this happening for white listed items. Also can these items be white listed once and not have to white list every time there's an update done. It's very redundant to see GoToMeeting, Webex, or some other software needs to be ensured after every update?
  18. I can't find any information on this question and I made the painful mistake of being an early adopter back when LabTech went from ugly but powerful and useful utilitarian Windows application to the fluffy and not very useful browser type we have now. I still miss the old one. We are currently on version 12 with the latest patch. Should we now upgrade to version 2019? Are we going to regret it?
  19. I am looking to see if it is possible to make Automate reports accessible via the ConnectWise Manage Client Portal.? We have a few Automate reports that when want our clients to be able to access and run on demand. Anyone have any experience with this? Your help is greatly appreciated!
  20. Hello- I was wondering if anyone knew how to edit the Executive Summary Report to break it down by client locations instead of having it combined into one? I am new at and not very good at report editing so I am sure there is a way, I just haven't been able to figure it out yet. Thanks in advance!
  21. Hello, Starting from this great Thread. I am looking at ways to manage computers power plan settings. I tested the scripts from that thread and they generally all worked out of the box I think they were built pre version 12 so I did have to make changes to 1 script line once imported to Automate. My question is on how best to manage when those scripts get applied. I would like to do an AutoJoin Search Group but talking with CW support they say there is no way to use custom SQL Queries as part of Automates "Search" function. What options do I have for creating custom "searches" or creating something equivalent that I can put schedules against? My Background: I've worked with Automate for 5 years in a support role I'm now shifting my focus to Automate Development and am so happy to find this community.
  22. DForder

    CPU BenchMark

    Hi We are wondering if Automate or a script could report on a CPU Benchmark/Performance rating. The reason I am asking is that we have meetings with our customers based on their IT equipment, and it would be great if we were able to show them the list of CPU's and their benchmark, so we can identify what PC's need replacing. Currently we manually lookup a CPU Benchmark using PassMark's website - https://www.cpubenchmark.net. However, as we have a larger number of customers, it's too time consuming to manually score each device. BrightGauge is a very useful plug-in that we have, but unfortunately there does not appear to be any filter that is able to report on a CPU Score. I look forward to your suggestions/feedback. Many Thanks. Regards, Danny
  23. Hi Guys, I have been using Automate for the last 6 months and so far I have managed to improve my Knowledge and usage of the system. We recently got Report Center installed and I have been working on what I thought to be a simple solution to the Monitor - Agents no checkin for last 30days. Objective: Create an automated report that queries the Computer data and returns data (Agents no checkin for last 30days) I have configured my data source to use the following; Computer table, I can pull information from all clients but cannot restrict this information to only return devices that have not checked in online using the field () I have also tried the following but it has failed to return the required results. I changed the expression for the field ComputerDateLastContact I have added the following ComputerName as a calculated field and set the expression to below; But still no results. To my surprise there is no clear location to restrict this info using SQL codes such as (', Format(AddDays(Now(),-30), 'MMMM d - '), Format(Now(), 'MMMM d, yyyy)')). I also tried to add this to the Where SQL statement in the Query Editor; Please I need help, I have been in touch with ConnectWise support and their response was not great - they only assist with default reports not custom reports. I believe in normal SQL application this would be as easy as - SELECT Computers FROM computers, location, client LEFT JOIN by client WHERE computer.ComputerDateLastContact > 30days I am looking to restrict the data pulled from the database, which I believe is similar to the filter screen on connectwise Report list, see below. However no one in connectwise support is trained extensively to advise. I feel this is a simple filter that can be applied to the report. Any directions or help would be great
  24. My Script that i wrote for Automate deploys a ps1 file and runs it as admin. But the script appears to run under Local admin credentials because "$env:LogonServer" doesn't expand to the actual logon server for the site. It expands to "C:\" The reason im using this approach is that i want the script to be compatible for all our client sites. The domain admin credentials are in the sites "Passwords" section and all the defaults are set to run things under those credentials but i still cant get that variable to expand properly
  25. Hi, I am currently working on script that installs some software. The script takes a parameter for a share where if empty it will download these files from the official servers. but if the share tab is not empty it will attempt to download the files from the given share. This is where the problem comes in, the script never seems to be able to download from the share itself and just kind of passes through, without throwing any errors. This is the code the script tries to run to download the files (batch script) @echo off cd "destination" pushd @share@ xcopy /s /i "Office" "destination" popd Where @share@ is the value in the share field. Perhaps I'm passing the share into the script incorrectly, I'm unsure. That is the way it works with a PowerShell script so I assumed the same. both system and anonymous have access to the share. However I cant run the batch script as admin through automate as it breaks. Any help is kindly appreciated. Cheers
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