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  1. Just wanted to see if anyone would have any experience to offer or opinions on this. We are working to setup a new on-prem server to be our new Automate Server. We currently have an on-prem Automate server but just working to move it to a more robust and better server than where it currently sits. We were thinking to have a split server setup where we would set the application server in the DMZ and then have the database server in our main production network in hopes to increase the security by placing the publicly accessible items in a DMZ and to keep the database more protected. As we had a call with Automate support, they suggested that this setup would most likely cause some performance issues and may not really increase the security much since we would need to open up certain ports from our main production network to the DMZ for our agents to check in and for the Control Center to operate properly. They also said that having a split server for our agent count was overkill for right now and that having a single server would be better. With that said, has anyone had our proposed setup before, and if so, have you had any performance issues with it? Also, due to our agent count, we are open to having a single server but also thought to vlan off the server so that it's on its own network so we can keep our production environment more protected. Again, if we went this way, has anyone had any issues with having an Automate server in its own VLAN and separate from the rest of the network? I am assuming not since it should work just fine but just wanted to get some feedback on this. Thanks!
  2. I will be starting in a new role as an L2 MSP Help Desk engineer and LabTech Administrator and taking the company from Continuum to LabTech - Automate 11. They want to configure most of the moving parts before they throw the switch. Their PSA is ConnectWise Manage. They are particularly concerned with prioritizing monitors and alerts, minimizing unwanted tickets and critical alerts through MMS or SMS. I do not currently have an active login with ConnectWise and need to refresh my knowledge. I did 25 hours of study with LabTech 10.5, administered patching and worked with monitors, alerts and the LabTech plug-in in ConnectWise. Any tips, links, gotchas and order of operations would be greatly appreciated. Thank you!
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