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Is anyone else experiencing this issue (observable in LTErrors.txt agent log file)? In a client environment with a solid and stable network I have personally observed the impact of this (RMM server thought agent was offline even though I was remoted into another agent on the same network). In communication with ConnectWise, they did confirm that this could result in potentially missed alerts and data (the original focus of our issue). We have also checked three different RMM systems (one of which is our own on-prem, another which is cloud-hosted by ConnectWise, and the third in Azure) and found the same issue to exist in those environments, including on the Automate application server. Two systems we checked had no AV whatsoever, and we did not find anything misconfigured with DNS or network ports. Additional details: Azure RMM has less than 10 agents Cloud-hosted RMM has around 25 agents Our on-prem RMM has 10k+