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Found 2 results

  1. Hey all, Attached are two scripts. "EXAMPLE - IT Glue Credentials" - This could easily be a scriptlet as well, but you could pretend this would be any other script where you would want to have credentials from IT Glue to do something with them. This script then calls... "FUNCTION - Retrieve IT Glue Credentials" - This is the script that does the work to go off and pull the credentials from IT Glue Assumptions You're syncing Automate and IT Glue, or at least have the names of your clients in IT Glue exactly match those in Automate. You have an Enterprise IT Glue plan Things you need to do before using Step 4 in "EXAMPLE - IT Glue Credentials" - This variable needs to be set to the exact name of the password you want to pull from IT Glue. Limitation here is that you need consistency in your password naming - we use a PowerShell script to pre-populate various password records for ones we'd want to pull into Automate Step 4 in "FUNCTION - Retreive ITGlue Credentials" - This query needs to be updated with a 'centralised' Server that you want to run the PowerShell from that goes off to do the IT Glue query. This was so I knew PowerShell versions wouldn't get in the way of the script and that my IT Glue API key wasn't being exposed to hundreds of servers. Step 6 in "FUNCTION - Retreive ITGlue Credentials" - This PowerShell script needs to be updated with your IT Glue URI and your API Key. This API Key obviously needs the Password Access box ticked... What you should then have at the end of it are two variables, @username@ and @password@ - You can then use these in your Automate script. There is some basic error checking built in - one for if it simply can't find the credentials, and one for if the PowerShell command fails for some reason. These are then tied to Script GoTo's in the EXAMPLE script that you can then log off of if you wish. FUNCTION - Retreive ITGlue Credentials.xml EXAMPLE - IT Glue Credentials.xml
  2. Hello I have been trying to get the integration between ITGlue and Labtech up and running. I get the following error: Unable to connect. The supplied server appears to be incorrect and/or is timing out We use the port number on the labtech command console login both internally and externally so as an example https://labtech.mycompany.com.au:4698 We login no problems at all. When I use labtech.mycompany.com.au:4698 in the integration panel, that is when the error appears. ITGlue support are on the ask one simple question then wait and repeat meaning it I have spent 3 days and got roughly the following responses 1) Have you read the documentation (no of course not, I like to live on the edge plus its a sign of great weakness is what I felt like saying) 2)You need to have an ssl certificate and you do not have one (my response was yes we do and screenshots of proof it is working) 3) Must have been a glitch at our end as I can see you do have SSL setup, is you user setup correctly & have you read the instructions (Responded that I have again) I refered them to the fact the error says it is not connecting to the server & so is not even getting to the user authentication part. I mentioned I put in fake details and it still came up with the same error meaning either their error is horrendously wrong or it is not checking the user. So 3 interactions & I am at the same place that I was when I created the ticket, because of the time difference, it will be another day before another question comes my way which is why I am asking here.
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