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Found 10 results

  1. Hey everyone, I'm looking for a bit of help. I am trying to monitor HP MSA SAN devices through LT. I have read all of the threads I could find related to this topic. I have the MSA mibs installed on the LT server and I have built custom monitors using the OIDs that worked for HP servers, but they aren't alerting. I set the Community in the LT Network Device pop-out to ensure it was looking with the right community string and I set the credentials to use a monitor login that is set in the HP's User Account section. I did a SNMPwalk against the device and found that it doesn't have the OIDs to match the server. I have added a custom community string and walked against that to verify that I am getting info back, just not the info that I need Has anyone successfully built monitors for HP Storage Devices with LT? If you didn't build custom monitors, how are you monitoring yours? I know there is a built in email option, but we are trying to do this through SNMP instead. Specifically, I am trying to monitor HP MSA 2050 devices, but I know that working monitors for previous generations should work. Any help anyone can offer is greatly appreciated. Brett
  2. Hi guys, I need to copy a .msi from a server share to a local PC using a script. I then need to create another script to remove a program using the copied .msi. Does anyone know how to create a script for this? I tried and cannot get it to work.
  3. Hi guys, I am trying to install 7zip on a PC via a script through LT. The first part of the script is copying the installer to the local machine from a local server share and the second part is meant to use msiexec to install this. The first half of the script works and the file is copied to the machine but the second part fails. I checked the workstations logs and LT gives me the following error: "The Script(414) failed in the Then section at step 1. The reason: File Copy Command Failed Script: S414 - Starting at Server Time: Thursday, May 24, 2018 4:31:30 PM Script step logging has been disabled. Please set @ScriptEngineEnableLogger@ = True in your script to enable function logging." I duplicated the script to run everything as an admin but this has also given me the same result. Please see below for both of the scripts I have created for this: Script 1: Step 1: Function: File Copy Source path: \\SERVER\Data\IT Software\7z1805.exe Destination path: %windir%\Temp\7z1805.exe Step 2: Function: Shell Command: "%windir%\system32\msiexec.exe" /i "%windir%\Temp\7z1805.exe" /q Script 2: Step 1: Function: File Copy as Admin Source path: \\SERVER\Data\IT Software\7z1805.exe Destination path: %windir%\Temp\7z1805.exe Step 2: Function: Shell as Admin Command: "%windir%\system32\msiexec.exe" /i "%windir%\Temp\7z1805.exe" /q Could someone please provide me with some assistance. I have never used the LT server side of things, so if someone could explain that then I would very grateful.
  4. Is there a way to force Labtech to see the agent as a server instead of just a workstation, aside from installing the Mac Server software package? Thanks, Stephen
  5. Good morning, I am working on a report for our CEO. He has asked that we generate a monthly report to list all remote software that isn't Connectwise Control. I looked through the report center, I even read through all of the documentation that Connectwise has on this product. I was still unable to achieve this. When running a search I was able to grab the SQL syntax from it and this is what I got: SELECT computers.computerid as `Computer Id`, computers.name as `Computer Name`, clients.name as `Client Name`, computers.domain as `Computer Domain`, computers.username as `Computer User`, Software.Name as `Computer.Applications.Name' FROM Computers LEFT JOIN inv_operatingsystem ON (Computers.ComputerId=inv_operatingsystem.ComputerId) LEFT JOIN Clients ON (Computers.ClientId=Clients.ClientId) LEFT JOIN Locations ON (Computers.LocationId=Locations.LocationID) LEFT JOIN Software ON (Software.ComputerId = Computers.ComputerId) WHERE ((((Instr(Software.Name,'TeamViewer') > 0) OR (Instr(Software.Name,'Remote Utilities') > 0) OR (Instr(Software.Name,'Ultra VNC') > 0) OR (Instr(Software.Name,'RemotePC') > 0) OR (Instr(Software.Name,'AnyDesk') > 0) OR (Instr(Software.Name,'Comodo Unite') > 0) OR (Instr(Software.Name,'join.me') > 0) OR (Instr(Software.Name,'LogmeIn') > 0) OR (Instr(Software.Name,'VNC') > 0)))) From here it listed all of the tables that I needed. I saw within the report center there was a script editor where you were able to use C#, Visual Basic, and JScript .NET. Is there a way to run a custom SQL query within the script editor using one of those languages? I am really needing help on this one. If anyone has any thoughts on this, please let me know!
  6. msr976

    Expiry Plugin Issue

    I installed the Expiry plugin and users are listed with the number of days left until password expiration. The issue I am having is the email is being sent with "Domain Password Expiration Notification" in the subject line and "Ok" in the body. It should email the users a specific template made in html with the user's name, how many days left, and a link to reset the password. Any idea why this would be happening?
  7. EssentialSteve

    Add time to ticket in ConnectWise Manage

    Hi there, I've created a script to clear the browser cache, and now I want to add a ticket with time to ConnectWise Manage for this job. I've created the ticket & attached a file to the ticket, which works fine in ConnectWise Manage. However when I add the time with Ticket Add Time, no time is added in ConnectWise Manage. It is however added in the corresponding ticket in Labtech. What have I not done? Does the User ID have to match up? Or is there something else that has to sync somewhere? Thanks, Steve.
  8. Hi, we've 50+ users on one of our client's domain that are running webroot antivirus. It is expired and we want to uninstall it and install ESET on them remotely. I don't have webroot uninstall scripts or any kind of plugins related to webroot. any help would be appreciated. Thanks in advance.
  9. Does anyone know of a way to test whether a (specifically Mac OS X) endpoint is accessible via ScreenConnect without actually launching a session and potentially incurring a confused/irate call from a client about why we were randomly taking over their system? I'm fighting with an issue where multiple Mac OS endpoints show ScreenConnect as installed but will only display a black screen (or the "your partner has not connected yet" error) when our techs try to remote in. I've attacked this in a couple of ways, including a Labtech search for installed software and a script that queries running processes with pgrep and returns the PID for screenconnect and/or connectwisecontrol. Some of these systems report the plugin running and return a valid PID (confirmed via terminal commands in the Labtech CMD prompt) but they're still not accessible via a ScreenConnect session, which our techs only find out when they actually need to open a session. I've seen some posts here about running commands against ScreenConnect and a script uploaded to reinstall/redeploy on Windows and MacOS hosts, but I'm not sure how to go about applying them. Ultimately what I'm looking to do is get a definitive list of hosts that cannot be accessed via ScreenConnect (even though the client is present and the process running...GUID mismatch maybe?) so that I can then force a removal and redeployment. Any assistance is greatly appreciated. Thanks!
  10. Version 1.0.0

    108 downloads

    This will find a dead service. SC is not in the software tab, but is present in the services as "stopped". It will remove that service itself, and issue a reinstall command.
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