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Found 6 results

  1. All-- So with the rise of ransomware and this ever evolving issue. We understand that AV and backups are the first lines of defense on this. But AV solutions are only so good at picking up the attach as they are happening. I'd rather this be resolve BEFORE the attack in order to make sure the servers and other resources on the network remain safe. That said, what solutions are people doing to combat the issue of ransomware? What tools are people deploying to make sure that ransomware stays off their network? I understand that viruses are an when not if statement, but there has to be something out there that does better than most. I am currently using Automate for patching and webroot for AV. Let me know your thoughts. Thanks Jason
  2. Attachments aren't syncing from automate tickets to manage tickets, everything else is working.
  3. I'm having a problem where tickets in ConnectWise Manage are automatically getting 5 minutes of time added for tickets coming from Automate, specifically from an internal monitor to check for automatic services being stopped. The monitor is set to "Do Nothing" for the script to run, however the audit log on the ticket shows "Restarted service... successfully" when it is adding the time to the ticket. Any suggestions on where I should look in Automate to change this? I no longer want it to automatically add the time for this.
  4. After some time I've been mostly focusing on the tech side of things with Connectwise but now I feel I need to really dig into other features I haven't used before and unfortunately I've asked CW for help and they just want more $ simply so I can track email which seems a bit unnecessary. I can send emails through Wix and get results back so I feel CW should be able to do the same and simpler...FALSE! Like everything else I'm being told there's more set up be done. CW should of been bought by IKEA with all the setting up to do! I was told that I would need to go to CW Developer and to be honest, I'm in here and see what seems to be the last step but no instructions on where to go and how to do things. Any help on this would be great! For Example: RecordEmailOpened POST /v4_6_release/apis/2.0/MarketingApi.asmx HTTP/1.1 Host: cw.connectwise.net Content-Type: text/xml; charset=utf-8 Content-Length: length SOAPAction: "http://connectwise.com/RecordEmailOpened" <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <RecordEmailOpened xmlns="http://connectwise.com"> <credentials> <CompanyId>string</CompanyId> <IntegratorLoginId>string</IntegratorLoginId> <IntegratorPassword>string</IntegratorPassword> </credentials> <campaignId>int</campaignId> <contactId>int</contactId> <dateOpened>dateTime</dateOpened> </RecordEmailOpened> </soap:Body> </soap:Envelope> What am I supposed to do with this? I see other videos that state I need to set up an Integrator in setup tables. OK what am I integrating or adding in here, a 3rd party like hubspot or mailchimp or should I add my O365 information?
  5. I am looking to see if it is possible to make Automate reports accessible via the ConnectWise Manage Client Portal.? We have a few Automate reports that when want our clients to be able to access and run on demand. Anyone have any experience with this? Your help is greatly appreciated!
  6. First forum post for me (I've posted in the Slack channel once or twice). We are running ConnectWise Mange v2018.4 and Automate v12.0.327 (Patch 5). The integration was never performed between these two products (the reason why is no longer with the company). It has been tasked to me to get these integrated and our Automation up and running. We have been using CW Manage as our daily-driver for roughly 4 years. We have been using Automate about the same length of time. We have played around in Automate, but there is nothing of true significance there. The main function Automate plays for us is the ScreenConnect side of things. One of the things that has kept my company from performing this integration in the past is trepidation with regards to the potential flood of tickets. We have been discussing what options we have and have come up with the three following options: 1) ConnectWise Manage/Automate “Current” a. Clear and disable all monitors that will create tickets in Automate b. Clean up old client accounts i. Automate has quite a few old clients that were not offboarded properly c. Clean up unwanted agents d. Create new monitoring and provisioning settings in Automate i. Connect Automate clients to Manage clients ii. Map them via integration setup Notes: This will leave us with some possible monitoring and/or ticket creation in Automate (ticket explosion in Manage) as it would be easy to miss a client or monitor rule 2) ConnectWise Manage/Automate “Clean” a. Uninstall all Automate Agents. i. Leave all ScreenConnect agents installed. ii. Document what Agents we will want to reinstall in the end b. Purge all clients and locations in Automate i. Need input on how to achieve this c. Integrate Manage and Automate. i. This will allow all client names to be imported and match d. Fix password structure on Manage side i. We are currently storing our passwords in a “wall of text” in the notes field of Manage Configurations. This needs to change (working on a solution) e. Create monitoring and provisioning settings f. Reinstall Agents identified in first step and reinstall through ScreenConnect Notes: This would be the least likely option to cause unplanned tickets or alerts. Would also provide Client name consistency. Also, we would have the ability to better control the deployment/provisioning of all clients going forward as we can crate a series of client types for monitoring and control all installs from the start. 3) ConnectWise Manage/Automate “Hybrid” Would need to check into this option – but maybe we can just ignore all current data in Automate a. Clear and disable all monitors in Automate b. Integrate Manage and Automate i. This will allow client names to be imported (NOT mapped) ii. Leave ALL old clients alone. c. Ignore the current clients and locations d. Fix password structure on Manage side i. Same as item D in 2 e. Create new monitoring and provisioning settings f. Move all the current agents to the imported clients and locations Notes: This would need to be researched more if this is what we decide to go with. Downsides are the same as option 1 “Current”. Could also have an issue where the import syncs bad data (from ‘ignored’ clients) back into Manage. We are heavily leaning towards option 2 as we feel we would have the most control to: minimize our chances of a ticket flood, control the names of clients as they are imported, minimize labor involved with the cleanup/integration. I'm brand new to the world of Automate, and this will be my first step (of many) to get our Automation up and running. What I'm looking for is any input any of you would have before we pull the trigger on this. Thanks in advance.
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