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Found 8 results

  1. We are a couple months new to ConnectWise and have recently came across a very troublesome shortcoming. This past weekend servers went offline, we were alerted on the servers being offline, however, we were not alerted on what caused this issue. After looking through the Event Logs we determined that RAID 5 array error was the cause. Has anyone experienced a situation like this? What can we do to monitor our servers more progressively? I know how to setup monitors to alert on event logs, but in the past we’ve noticed these Event IDs change so this isn’t the most accurate way to monitor.
  2. I want to create a monitor to monitor the Syncrify backups for our clients. Any ideas? Every server we have Syncrify installed on it creates a log file in C:\ProgramData\SyncrifyData\logs\*servername*.syncrify.log and it writes the output of the most recent backup taken. see the attached log file for an example. I want to be able to monitor this log file and create a ticket if an offsite backup fails. LLSERVER.syncrify.log
  3. captainu99

    Script Vs Monitor

    I am looking for some advice on the proper way to structure the following concept. Goal - Detect if a backup has not run for a custom software raise a ticket on our service board if it has not run in over 2 hours. Task - A backup is created once an hour and the file is stored in a specific folder. Ideas 1) Create a script that runs against a group every hour or so that will check if a new file has been created within 2 hours. If there is no file created within the past 2 hours open a ticket/Rais an alert Issues - Creating updating and closing tickets is turning into a real headache when trying to do it from a script 2) Create a script that runs against a group every hour or so that will check if a new file has been created within 2 hours. Store Data in EDF have an internal monitor that checks the EDF and raises tickets based on the results stored in the EDF. Issues - I have no real knowledge with sql and I cant figure out how to get the monitor to check the EDF status. 3)Create a script that runs against a group every hour or so that will check if a new file has been created within 2 hours. Store results to a txt file on the computer and have a remote monitor that checks the txt file and raises tickets if it has specific results.
  4. Aenabs

    Monitor /Alert/Script template

    Hi all, New to Automate and learning to handle its vast capabilities of automation. I have a monitor that checks for devices not discovered on the network for a setting time period e.g. 7days. It works fine it sends an email to the registered email in the alert template when a new device is discovered. However I want to improve the automation with this monitor/alert/script. I would like to create a script that when the monitor is trigger the alert runs. I want this script to collate a list of the devices by "client/location" generated from the monitor and rather than send individual repeated emails to same client(email field) I would like it to input all the devices not seen for more than eg 7days into the automate email and email the client(selected email field). I had a look at running a search and creating search groups but it seems like this would lead to various obstacles. I believe their should be a way to script what I want automate to do so It looks up the list of devices, looks up the client name, groups it and emails it to the contact for that client. Not sure if that make sense. Thanks in advance.
  5. I'm trying to set up some alerting for certain event IDs (and later, potentially WMI things) and am looking for some best practices. I tried to copy and modify an internal monitor, but it doesn't seem to be going correctly. It looks like the remote monitor wizard should work pretty well, but I'm not sure how that affects agent performance or what other caveats I need to worry about for that. I'm not a SQL wiz. I can tweak some select queries, but once we start getting into table joins and such, I get a little lost.
  6. I need to determine peak memory usage for AutoDesk and PowerMill applications over a two week window for certain users. This is what I have done so far... Looked through trending data on the Perf - Memory Utilization Went through MySQL and read through a ton of tables to find the information if at all available SQL Query used: SELECT * FROM `labtech`.`<table>` WHERE `<column>` = '<int>' LIMIT 0, 1000; I am lost on what to do for my client that is asking for one. Does anyone know where that information would be or what I could use to get it? Best, Alexander
  7. I've been tasked with generating a custom alert board that we can reference for a large-format display in our NOC. One of the things we're dealing with is a large number of "No checkin for (x) days" alerts and we want to exclude those from the list, along with some other alert types that are deemed less urgent by our account team. Is it possible to create a custom alert view and use filters to exclude certain alert types, monitors or strings? We would still want to keep the master list of alerts that shows everything, but we want to have one (or more) that are custom-tailored to showing up-to-the-minute lists of alerts like circuit outages, AV warnings, and hardware failures. Thoughts on how to do this? Thanks!
  8. I will be starting in a new role as an L2 MSP Help Desk engineer and LabTech Administrator and taking the company from Continuum to LabTech - Automate 11. They want to configure most of the moving parts before they throw the switch. Their PSA is ConnectWise Manage. They are particularly concerned with prioritizing monitors and alerts, minimizing unwanted tickets and critical alerts through MMS or SMS. I do not currently have an active login with ConnectWise and need to refresh my knowledge. I did 25 hours of study with LabTech 10.5, administered patching and worked with monitors, alerts and the LabTech plug-in in ConnectWise. Any tips, links, gotchas and order of operations would be greatly appreciated. Thank you!
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