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Found 3 results

  1. Has anyone had any luck with this since the updates to Cloud Protection Agent. I had a script that ran SEPPrep.exe with the RemoveSymantec=Y option, but that no longer seems to work. None of the msexec methods or wmi methods seem to work either. Any ideas?
  2. Despite using the ConnectWise atricles provided by the support team, I am unable to get Automate to detect Symantec.Cloud 22.14.2.13 is installed on workstations. I have created a new definition in System Dashboard>Configuration>Virus Scan as per the screenshot, but this has not resolved the issue. Can anyone advise if I need to make additional changes. Thanks
  3. Hi all,We us Symantec Endpoint Cloud is our Labtech environment. I have previously reached out to Labtech support (years ago) to set up a customized template. AS the versions have changed, I have updated the templates without any issues. Now I am seeing problems with some systems detecting Symantec cloud version 22.9.3.13 on windows 7 64 bit systems. I have reached out to Connectwise Automate support and I was promptly told they do not support customized templates, which was amazing to me since the tech that helped me remoted into our server to set it up originally. Needless to say the support was no help. So now I am stuck with this challenge. These are the templates I have setup:A.) Program Location: C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Endpoint Protection.cloud\Engine\22.9.3.13\NIS.exeDefinition Location: %ProgramFiles%\Symantec.cloud\EndpointProtectionAgent\NortonData\22.9.3.13\Definitions\AntiSpamDefs\definfo.datB.) Program Location: %ProgramFiles%\Symantec.cloud\EndpointProtectionAgent\Engine\22.9.3.13\NIS.exeDefinition Location: %ProgramFiles%\Symantec.cloud\EndpointProtectionAgent\NortonData\22.9.3.13\Definitions\AntiSpamDefs\definfo.datC.) Program location: %Program Files%\Symantec.cloud\EndpointProtectionAgent\Endpoint Protection.cloud\Engine\22.9.3.13\Nis.exeDefinition Location: %ProgramFiles%\Symantec.cloud\EndpointProtectionAgent\NortonData\22.9.3.13\Definitions\VirusDefs\definfo.datThe directories are varied across systems. I have verified that some systems have created duplicate directories within Symantec.cloud folder. I assumed this happened during the big update last year. On one of the affected machines, I ran the dir cmd and pulled the location right from there. The problem is Labtech still is not detecting the software. The only difference I see is that there is a space in the bolded directories. Would this matter? I'm really banging my head on the wall with this one. Any help would be great, since support is less supportive of issues these days.
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