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Showing results for tags 'ticket'.
Found 5 results
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I'm having a problem where tickets in ConnectWise Manage are automatically getting 5 minutes of time added for tickets coming from Automate, specifically from an internal monitor to check for automatic services being stopped. The monitor is set to "Do Nothing" for the script to run, however the audit log on the ticket shows "Restarted service... successfully" when it is adding the time to the ticket. Any suggestions on where I should look in Automate to change this? I no longer want it to automatically add the time for this. -
I'm guessing this is something happens often but is there a way to get tickets to close automatically after an application has been set to white list. Other tickets close automatically such as agent needs to be restarted or service has been restored but I don't this happening for white listed items. Also can these items be white listed once and not have to white list every time there's an update done. It's very redundant to see GoToMeeting, Webex, or some other software needs to be ensured after every update?
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I just joined an MSP as the Automate administrator and they want a monitor that will open a ticket and close it when someone logs onto a specific server as an administrator. I know that Automate detects the last user ID to log on. Any ideas?
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Hi there, I've created a script to clear the browser cache, and now I want to add a ticket with time to ConnectWise Manage for this job. I've created the ticket & attached a file to the ticket, which works fine in ConnectWise Manage. However when I add the time with Ticket Add Time, no time is added in ConnectWise Manage. It is however added in the corresponding ticket in Labtech. What have I not done? Does the User ID have to match up? Or is there something else that has to sync somewhere? Thanks, Steve.
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Hi, Just wanted to share an easy fix to have the Tray to send email to a PSA ( Zendesk or other) for ticketing. Tried to search the forums , but did not find anything about this. ---------------------------------------------------------------------------------------------------------------------- Go to Templates -> Tray Menus. Here you can choose to use the Help URL or or add a custom menu. The process is the same: In the URL field add mailto:companysupport@domain.com Thats it. Save and Update Config. For custom menu, heres the documentation: https://docs.labtechsoftware.com/LabTech11/Default.htm#UsingLabTech/AgentFeatures/LabTechRemoteTray/CustomizingRemoteTray.htm But choose URL in Menu Action and make sure to add Menu Text. Works like a charm, just make sure that there is a default email client set on the device. Hope this helps someone else.
