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Showing results for tags 'ticket'.
Found 3 results
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I just joined an MSP as the Automate administrator and they want a monitor that will open a ticket and close it when someone logs onto a specific server as an administrator. I know that Automate detects the last user ID to log on. Any ideas?
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Hi there, I've created a script to clear the browser cache, and now I want to add a ticket with time to ConnectWise Manage for this job. I've created the ticket & attached a file to the ticket, which works fine in ConnectWise Manage. However when I add the time with Ticket Add Time, no time is added in ConnectWise Manage. It is however added in the corresponding ticket in Labtech. What have I not done? Does the User ID have to match up? Or is there something else that has to sync somewhere? Thanks, Steve.
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Hi, Just wanted to share an easy fix to have the Tray to send email to a PSA ( Zendesk or other) for ticketing. Tried to search the forums , but did not find anything about this. ---------------------------------------------------------------------------------------------------------------------- Go to Templates -> Tray Menus. Here you can choose to use the Help URL or or add a custom menu. The process is the same: In the URL field add mailto:companysupport@domain.com Thats it. Save and Update Config. For custom menu, heres the documentation: https://docs.labtechsoftware.com/LabTech11/Default.htm#UsingLabTech/AgentFeatures/LabTechRemoteTray/CustomizingRemoteTray.htm But choose URL in Menu Action and make sure to add Menu Text. Works like a charm, just make sure that there is a default email client set on the device. Hope this helps someone else.
