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Vitaliy S.

[GA] Veeam Endpoint Backup for LabTech

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Vitaliy,

 

Can we get an update on this? What are Veeam's plans with respect to Veeam Windows Agent 2.0 support for the LabTech Veeam Endpoint backup plugin?

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Any update on this? I really like the direction Veeam is going with the Windows Agent but without any support (that im aware of?) for Automate, a few points get taken off as there are many other competitors in the space with Automate plugins. 

 

 

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Hi amw3000,

Currently we're evaluating the idea to bring support for Veeam Agent 2.0 via integration between Veeam Availability Console and Automate. This solution will allow us to bring support for Agent job configuration, ticketing, integration with Cloud Connect repositories and job management much quicker than developing the standalone plug-in which only support Windows Agent.

We are planning to release this solution later this year. Thanks!

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On 1/30/2018 at 7:08 AM, Vitaliy S. said:

Hi amw3000,

Currently we're evaluating the idea to bring support for Veeam Agent 2.0 via integration between Veeam Availability Console and Automate. This solution will allow us to bring support for Agent job configuration, ticketing, integration with Cloud Connect repositories and job management much quicker than developing the standalone plug-in which only support Windows Agent.

We are planning to release this solution later this year. Thanks!

Is there anyway I can track the process or be on some type of mailing list? Veeam is a great product and we will continue to use it but it loses some of its value when we cannot report or monitor it from inside our tools that drive our business. (Manage & Automate)

Acronis may eat your lunch if they haven't already. ;) 

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Sure! You can sign up to the Veeam Community forums, tell me your user account (so I could add you to the service provider private forums) and you will be able to track the progress from our digest emails sent out automatically to all community members. 

Our first integration for VAC would be Manage. Monitoring, ticketing, invoicing, all of that will be possible to do via VAC and Manage.

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Vitaliy,

I have a customer (30 users) who need the Windows agent (Windows Desktop OS) installed and configured to use OneDrive as the backup taret. Is there a currently solution in place right now that will do this? I can deploy Windows Agent via LabTech but I have no way to configure or monitor. Also, OneDrive isnt a deal breaker - CloudConnect will work too.  

Thanks! 

Edited by amw3000

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@amw3000, today you can achieve that via VAC only. There is a way to create a backup policy that points to your Cloud Connect repository. All this can be done via web UI of VAC. In order to monitor job states in LabTech, email notifications is the only option for now. 

@Klaymore, Can you please clarify what solution you're after? Do you want to monitor Veeam B&R servers or you're evaluating Veeam Agent for Windows/Linux?

Edited by Vitaliy S.

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2 hours ago, Vitaliy S. said:

@amw3000, today you can achieve that via VAC only. There is a way to create a backup policy that points to your Cloud Connect repository. All this can be done via web UI of VAC. In order to monitor job states in LabTech, email notifications is the only option for now. 

Thanks! I fired up VAC over the weekend and I really like it. Is there any plans to add OneDrive For Business support in the backup polices? Using some type of delegated admin creds for Office365 would be ideal. 

My issue is I have 30+ users who I need to deploy the Windows Agent but they want to use OneDrive For Business as their target - they dont want to pay for extra storage (our cloud connect storage) but it seems like setup may cost more than storage at this point. 

Thanks for your help Vitaliy - I know I should be posting on the Veeam forums but I am hoping to peak some interest here. 

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@amw3000, we had these discussions internally, but since OneDrive credentials are per user, then configuration of these policies might be a bit complex. Sharing the same account would be insecure, cause every user would be able to delete backups from another user. OneDrive target is positioned mostly for end users, that's why we don't have this option in the UI for centralized management. 

If these users don't want to use Cloud Connect as a repository, then you still can push a default backup policy to the Agents, and then ask users to set up OneDrive target manually using their user credentials. This might be a solution in your case, since you will still be able to monitor, report on and manage their jobs in VAC while these users will be using OneDrive as a target for their jobs.

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@Klaymore, got it! If you want to use Veeam Agents, then Veeam Availability Console should be considered as an option. Today we don't have native integration with LabTech, but we're planning to address down the road. In our next update VAC (coming soon) will be integrated with Manage for billing and ticketing purposes. 

P.S. yes, I've been thinking about Slack option recently ;) need to re-visit this idea once again.

 

Edited by Vitaliy S.

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5 hours ago, Vitaliy S. said:

@amw3000, we had these discussions internally, but since OneDrive credentials are per user, then configuration of these policies might be a bit complex. Sharing the same account would be insecure, cause every user would be able to delete backups from another user. OneDrive target is positioned mostly for end users, that's why we don't have this option in the UI for centralized management. 

If these users don't want to use Cloud Connect as a repository, then you still can push a default backup policy to the Agents, and then ask users to set up OneDrive target manually using their user credentials. This might be a solution in your case, since you will still be able to monitor, report on and manage their jobs in VAC while these users will be using OneDrive as a target for their jobs.

Thanks - While I do like the idea of OneDrive, the setup is a bit too much. I dont know if MS offers some type of token or an easier way to set this up. I am thinking of much larger companies deploying OneDrive for business and finding ways to bypass/automate the login.

One more question. We work with a 3rd party company who provides us Cloud Connect repository credentials. Is there a way to add their repository to my Cloud Connect server and make it available to the veeam agent for windows? I ran it by another tech and he mentioned it may double up on the Cloud Connect licensing bit. 

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Not sure that would work (our QA didn't verify that scenario), however if you add a Cloud repository from your provider to your Veeam B&R server (not Cloud Connect), you will be able to create sub-tenant accounts by yourself. These accounts might be used for Veeam Agents connection settings. 

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Does anyone seem to have any issues with a lot of alerts coming from failed backups? We currently try a backup daily and would prefer to only alert after a certain amount of failures, but the Veeam Monitors do not seem to be able to do that.

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3 hours ago, Vitaliy S. said:

Hi, 

Do you mean that built-in retried of the backup agent are also triggering failed events/trigger monitors?

Thanks!

 

Hello @Vitaliy S.. We currently have a lot of our clients backing up using Veeam Endpoint - close to 700 agents. It seems we get a lot of failures daily. We check and a lot of the time it retries and is successful, so we close out our ticket. It just seems to be a lot of extra work to review these failures, especially if they are successful the next time they try to back up. Is there a way to have it autoclose a failure if it ends up being successful? Or is there a way to have it only create a ticket after X amount of failures?

 

Thanks a lot!

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@tbasehore You could change the alert action to run script, then write a script that checks for the successful condition after an hour or two and if it exists closes the ticket.

 

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@tbasehore, in our current plugin there is no way to do that, but we're planning to address that in a plugin for Veeam Availability Console which already has this logic and does not trigger any alarms if the retry is going to happen. 

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If anyone is interested in seeing this VBR plugin continue to live, please support my request for it to be open sourced.
https://forums.veeam.com/rmm-tools-f35/open-source-labtech-plugin-for-vbr-veb-not-vac-t65163.html 
The VAC plugin is not a suitable replacement as only seems part of our estate making it useless.  We can't change this without significant monthly cost just to try and reproduce what this plugin already does. 

For the record VAC is massively over-sold by Veeam, it doesn't do half the things is is supposed to (like "aggregates data across Veeam products" - only partly true), doesn't do the license reporting they told us it does, and isn't free to use in all cases. Even the invoicing & reporting that is there full of quirks like they wrote it without any reference to the actual products & license types. It might be good in a couple of versions, but right now we can't trust it as it's just wrong a lot of the time - like not invoicing customers for the correct amounts, and reports that say there's no data even though another screen shows the data that's "not available". 

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Hi Alex,

VAC is absolutely free in all cases. Can you please clarify the scenario where it is not? Also, I don't see any feedback from you what is not working for license usage reporting and the reference to actual products and license types. Let's continue our conversation in the Veeam forums, so that other VCSPs could see that as well. 

Thanks!

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