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rmuell01

LabTech 11 and Screenconnect Problem

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Has anyone else found that some machines on screenconnect have the organization name of "thank you for using labtech"? If so, where is the setting to change that?

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have you tried to "assign clients names to sessions"

it's a button in the dashboard > config> Integrations > Screeconnect

 

That should fix that issue.

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The reason it broke in the first place is because you may have a special character in one of your client names. The new version of SC doesn't like that, and it will no longer auto-assign unless you fix it, or click the button manually. I had to go into SQLLITE Browser on SC server and fix it after removing some asterisks from my Client Names.

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Interesting, support told me LT never auto set the names and it has always been a manual process.

 

is a space considered special character? That is the only thing we have in our client names.

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