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EssentialSteve

Don't raise ticket if specific text is found

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Hi there,

We have an error that appears a lot in the Blacklisted Events - Informational Errors Only Remote Monitor, and that is: ": NTDS (688) NTDSA: Shadow copy instance xx freeze started."

 

I would like to modify the query in this configuration to ignore this text.

 

I've changed the default configuration query from:

eventlogs.`Source` not like '%Exchange%' and eventlogs.`Source`<> 'Symantec AntiVirus' and eventlogs.`Source`<> 'SEPM' and eventlogs.`Source`<> 'Backup Exec' and eventlogs.eventtype = 2 and timegen > DATE_SUB(CURRENT_DATE(), INTERVAL 1 DAY)

 

to:

eventlogs.`Source` not like '%Exchange%' and eventlogs.`Source`<> 'Symantec AntiVirus' and eventlogs.`Source`<> 'SEPM' and eventlogs.`Source` not like '%Shadow copy instance%' and eventlogs.`Source`<> 'Backup Exec' and eventlogs.eventtype = 2 and timegen > DATE_SUB(CURRENT_DATE(), INTERVAL 1 DAY)

 

... but it does not work. Essentially the addition I have made is this: eventlogs.`Source` not like '%Shadow copy instance%'

 

What have I done wrong?

 

Thanks in advance,

Steve.

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Did you happen to find what those informational alerts were? Are those because of online defragment, SQL or Image backups?

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