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AlexUhde

PRTG integration with Labtech and Connectwise

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Hi all,

 

We are currently on Labtech 10.5 and use Email Sink to analyse the PRTG emails and log tickets for it.

As Email Sink doesn't work ConnectWise Automate 11, I'm looking for a new way of doing this.

 

Current process:

* PRTG sends a (special formated) text email to a mailbox

* Email Sink picks up the email and runs a Labtech Script over it

* Labtech checks if there is already a ticket and updates it or logs a new one.

 

Any Ideas are welcome.

 

Kind regards,

Alex

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Yes, I had a look at that and even contacted the dev.

my main issue is that with the plugin you will get a ticket as soon as the sensor goes down and not only after 5 minutes or so.

 

Kind regards,

Alex

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Sorry to resurrect an old thread, but any updates on this? We're doing the email to manage method, but something smarter would really be helpful. Seems like we could all put pressure on Paessler to make a ConnectWise Manage integration?

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