Jump to content

Recommended Posts

Does anyone know of a way to test whether a (specifically Mac OS X) endpoint is accessible via ScreenConnect without actually launching a session and potentially incurring a confused/irate call from a client about why we were randomly taking over their system?

I'm fighting with an issue where multiple Mac OS endpoints show ScreenConnect as installed but will only display a black screen (or the "your partner has not connected yet" error) when our techs try to remote in.  I've attacked this in a couple of ways, including a Labtech search for installed software and a script that queries running processes with pgrep and returns the PID for screenconnect and/or connectwisecontrol.  Some of these systems report the plugin running and return a valid PID (confirmed via terminal commands in the Labtech CMD prompt) but they're still not accessible via a ScreenConnect session, which our techs only find out when they actually need to open a session.

I've seen some posts here about running commands against ScreenConnect and a script uploaded to reinstall/redeploy on Windows and MacOS hosts, but I'm not sure how to go about applying them.  Ultimately what I'm looking to do is get a definitive list of hosts that cannot be accessed via ScreenConnect (even though the client is present and the process running...GUID mismatch maybe?) so that I can then force a removal and redeployment.  Any assistance is greatly appreciated.

Thanks!

Share this post


Link to post
Share on other sites

The Control Web Portal shows if a client is connected. It also captures screenshots periodically. I would assume that these agents have black screenshots. I don't know of any specific way to leverage that though automatically, or even to see it within Automate.

Share this post


Link to post
Share on other sites

Thanks!  I logged in to the SC portal and have been comparing hosts there with hosts in Labtech, redeploying and/or updating a spreadsheet (woo) as I go.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...