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tekvirtuoso

After White-listing, ticket closes automatically

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I'm guessing this is something happens often but is there a way to get tickets to close automatically after an application has been set to white list. Other tickets close automatically such as agent needs to be restarted or service has been restored but I don't this happening for white listed items. 

Also can these items be white listed once and not have to white list every time there's an update done. It's very redundant to see GoToMeeting, Webex, or some other software needs to be ensured after every update? 

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