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Uncle Dave

Querying fields in Manage configurations from my automate script

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I feel like this should be FAQ but I've wasted a lot of time finding nothing.

I have connectwise manage and automate.  I don't know the details but they are linked, we can get alert tickets, etc.

I want to write a script on automate that looks into the client configurations on manage to get certain variables.  How do I do this?

Specific example:  I have a working automate script to add a vpn connection.  How do I expand the logic so it knows which customer the agent is under?  Then query the vpn configuration for said customer and gather the host and secret key?

 

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To query Manage, you would need to use the Manage API. There’s not really a simple way to do this in an Automate script. Putting information into Automate EDF’s, or retrieving a credential stored as an Automate password is very doable. You would just need to populate the information. 

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Just to expand on what Darren's talking about, you'll need to use the Field Mapping tab of the CWM plugin to bring Configuration Questions/API results into EDFs. I like this route because I prefer to keep my techs out of the Passwords tab of LT..

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